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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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4 Apr 2025 Partial Maladministration MHS Homes Ltd (202302619) Case 202302619 · Voluntary The complaint is about the landlord’s handling of: Repairs to the bathroom roof and ceiling. The resident’s associated complaint. 4 Apr 2025 Maladministration Notting Hill Genesis (NHG) (202322367) Case 202322367 · Responsive repairs/activity The complaint is about the level of compensation offered by the landlord for its delay in repairing the resident’s boiler. 4 Apr 2025 Partial Maladministration Regenda Limited (202410650) Case 202410650 · Managing Relations The complaint is about the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about … 4 Apr 2025 Partial Maladministration Torus62 Limited (202318532) Case 202318532 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) including an assault by a … 3 Apr 2025 Maladministration Clarion Housing Association Limited (202316149) Case 202316149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. … 3 Apr 2025 Partial Maladministration Glover’s Trust Endowed Fund (202340175) Case 202340175 · Almshouse The complaint is about the landlord’s: handling of applications for energy bill relief and discount schemes. handling of concerns about … 3 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202307147) Case 202307147 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property … 3 Apr 2025 Maladministration London Borough of Camden Council (202327461) Case 202327461 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s … 3 Apr 2025 Partial Maladministration London Borough of Lambeth (202322849) Case 202322849 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Service charges. Estate grounds maintenance. Gutter repairs. 3 Apr 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202225736) Case 202225736 · Managing Relations This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets … 3 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202416158) Case 202416158 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 3 Apr 2025 Reasonable Redress Notting Hill Genesis (NHG) (202322812) Case 202322812 · Estate Management This complaint is about how the landlord handled the resident’s request for an allocated parking space. We have also considered … 3 Apr 2025 Partial Maladministration Notting Hill Genesis (NHG) (202401239) Case 202401239 · Managing Relations The complaint is about the landlord’s: Handling of repairs for a leak, damp and mould in the resident’s property, including … 3 Apr 2025 Partial Maladministration Southern Housing (202313792) Case 202313792 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns of noise from a nearby private nursery, the nursey’s … 3 Apr 2025 Maladministration West Lancashire Borough Council (202315032) Case 202315032 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s doorframe and kitchen unit. 2 Apr 2025 Partial Maladministration Southwark Council (202320847) Case 202320847 · Managing Relations The complaint is about the level of compensation paid by the landlord for: Delays in resolving blockages to the resident’s … 2 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202321703) Case 202321703 · Financial This complaint is about the landlord sending a rent arrears letter to the resident. 1 Apr 2025 Partial Maladministration Futures Housing Group Limited (202317660) Case 202317660 · Financial The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations … 1 Apr 2025 No Maladministration Hammersmith and Fulham Council (202318263) Case 202318263 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that the bins are not being placed in the … 1 Apr 2025 Partial Maladministration London Borough of Newham (202421897) Case 202421897 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of drainage issues affecting the toilet. Reports of damp … 1 Apr 2025 Reasonable Redress Peabody Trust (202305552) Case 202305552 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the … 1 Apr 2025 Maladministration West Kent Housing Association (202317974) Case 202317974 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of inadequate external lighting and uneven surfaces on the … 31 Mar 2025 Maladministration Aster Group Limited (202320887) Case 202320887 · Financial The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also … 31 Mar 2025 Maladministration Birmingham City Council (202323445) Case 202323445 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a damaged front door. 31 Mar 2025 Maladministration Bolton at Home Limited (202330496) Case 202330496 · Estate Management The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints … 31 Mar 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202319767) Case 202319767 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling … 31 Mar 2025 Maladministration Castle Point Borough Council (202403123) Case 202403123 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property. 31 Mar 2025 Maladministration Cheltenham Borough Homes Limited (202222578) Case 202222578 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling. 31 Mar 2025 Reasonable Redress Citizen Housing (202329922) Case 202329922 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of damp and mould. 31 Mar 2025 Reasonable Redress City of Westminster Council (202305067) Case 202305067 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint. 31 Mar 2025 Maladministration Clarion Housing Association Limited (202231118) Case 202231118 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the communal door. 31 Mar 2025 Maladministration Clarion Housing Association Limited (202309690) Case 202309690 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated … 31 Mar 2025 Maladministration Clarion Housing Association Limited (202317177) Case 202317177 · Information and data management The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with … 31 Mar 2025 No Maladministration Curo Places Limited (202317590) Case 202317590 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate. 31 Mar 2025 Partial Maladministration Fairhive Homes Limited (202334997) Case 202334997 · Old Property Condition categories REPORT COMPLAINT 202334997 Fairhive Homes Limited 31 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Mar 2025 No Maladministration Gentoo Group Limited (202233149) Case 202233149 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to … 31 Mar 2025 Maladministration Golding Homes Limited (202410615) Case 202410615 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from her shower. The Ombudsman has … 31 Mar 2025 Maladministration Great Places Housing Association (202318060) Case 202318060 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Defect repairs. The resident’s complaint. 31 Mar 2025 Partial Maladministration GreenSquareAccord Limited (202418468) Case 202418468 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs including the gutters, fascias and eaves. The complaint. 31 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202330473) Case 202330473 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a car parking space. 31 Mar 2025 Maladministration Lewes District Council (202341266) Case 202341266 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of repairs to the … 31 Mar 2025 Maladministration London Borough of Barking and Dagenham (202216208) Case 202216208 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will … 31 Mar 2025 Partial Maladministration London Borough of Brent (202413027) Case 202413027 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: Damp and mould, and associated repairs. A roof … 31 Mar 2025 Maladministration London Borough of Camden Council (202324855) Case 202324855 · Estate Management The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no … 31 Mar 2025 Partial Maladministration London Borough of Croydon (202405183) Case 202405183 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. The Ombudsman has also … 31 Mar 2025 Maladministration London Borough of Hammersmith and Fulham (202313990) Case 202313990 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks … 31 Mar 2025 No Maladministration London Borough of Havering Council (202416725) Case 202416725 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 31 Mar 2025 Maladministration London Borough of Lambeth (202322315) Case 202322315 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Leak reports and associated repairs. The resident’s complaint. 31 Mar 2025 Partial Maladministration London Borough of Newham (202205788) Case 202205788 · Information and data management The complaint is about the landlord’s response to: Reports of a rodent infestation. Request for compensation for damage due to … 31 Mar 2025 Maladministration London Borough of Waltham Forest (202405702) Case 202405702 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The …