A2Dominion Housing Group Limited (202335032)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Accent Housing Limited (202314860)
The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling.
Birmingham City Council (202421689)
The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB) by her neighbours.
London & Quadrant Housing Trust (L&Q) (202300176)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.
Metropolitan Thames Valley Housing (MTV) (202334516)
The resident’s complaint is regarding the landlord’s handling of: Repairs to a communal door lock. An Anti-social Behaviour (ASB) case and associated reports.
One Housing Group Limited (202322111)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property.
Origin Housing Limited (202223894)
The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges.
Peabody Trust (202346852)
The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s complaint handling.
Reading Borough Council (202332425)
The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property.
Sanctuary Housing Association (202313926)
The complaint is about the landlord’s: Handling of the resident’s reports of disrepair to the front door. Complaint handling.
Sovereign Network Group (202415159)
The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling.
Sovereign Network Homes (202421228)
The complaint is about the landlord’s handling of the resident’s reports of a faulty balcony door. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202325998)
The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling.
The Guinness Partnership Limited (202335557)
The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint.
Torus62 Limited (202330480)
The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating.
Torus62 Limited (202416059)
The complaint is about the landlord’s handling of: Repairs to the wet room. Repairs to the heating and hot water system. The resident’s temporary decant. The associated complaint. Record keeping.
Yorkshire Housing Limited (202326472)
REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Believe Housing Limited (202343170)
REPORT COMPLAINT 202343170 Believe Housing Limited 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
bpha Limited (202312405)
The complaint is about the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. The quality of the new windows installed during the refurbishment of the building.
City of Westminster Council (202323288)
The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting.
Clarion Housing Association Limited (202326450)
The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom without his notice. Associated formal complaint and the level of compensation offered.
East Midlands Housing Group Limited (202308841)
The complaint is about: The landlord’s handling of the resident's service charge administration. The level and reasonableness of the resident’s service charges. The landlord’s complaint handling.
First Choice Homes Oldham Limited (202345542)
The complaint is about: The landlord placing a warning marker about the resident on its systems. The landlord’s complaint handling.
Haringey London Borough Council (202341320)
The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s complaint handling.
Havebury Homes (202304161)
The complaint is about how the landlord handled the granting of the resident’s starter tenancy.
Hyde Housing Association Limited (202346620)
The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of ventilation. Complaint handling.
London Borough of Hammersmith and Fulham (202426557)
The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London Borough of Lambeth (202228806)
The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, mould on interior walls in the resident’s individual property, condensation in the window units, and cracks in the ceiling. Communal garden maintenance and window cleaning. The associated complaint.
London & Quadrant Housing Trust (202421535)
The complaint is about the landlord’s handling of the works to: The paving and an overgrown tree. The garden boundary fence. This investigation has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202327478)
The complaint is about: The landlord’s response to the resident’s reports of drainage issues in his garden. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202224871)
The complaint is about the landlord’s handling of the resident’s: Rent account following a succession. Associated complaint, including her use of a representative. The resident complained to the landlord on 6 October 2022. It acknowledged her complaint the next day, which was positive. In the acknowledgement it advised it would …
Peabody Trust (202314279)
The complaint is about the landlord’s: Response to the resident’s concerns about the adequacy of the insulation in the home. Handling of the formal complaint.
Places for People Group Limited (202303263)
The complaint is about the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated complaint.
Swindon Borough Council (202321619)
The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).
Trent & Dove Housing Limited (202323692)
The complaint is about the landlord’s handling of the resident’s transfer application.
Wolverhampton City Council (202322317)
The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not reflect the current condition of the property. The landlord’s complaint handling.
Citizen Housing (202417758)
The complaint is about the landlord’s response to the resident’s: Request for compensation for damage to her belongings caused by damp and mould. Associated complaint.
Clarion Housing Association Limited (202231456)
The complaint is about the landlord’s handling of compensation. We have also investigated the landlord’s complaint handling.
Gentoo Group Limited (202417253)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move.
London Borough of Camden Council (202332543)
The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman has also investigated: the landlord’s complaints handling. the landlord’s information management and record keeping.
London Borough of Islington (202333492)
The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour.
London Borough of Newham (202303385)
The complaint is about the landlord’s handling of the resident’s request to succeed to the tenancy. We have also investigated the landlord’s complaint handling.
London Borough of Redbridge (202409090)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to the windows. Record keeping.
Onward Homes Limited (202302512)
The complaint is about: The level and increase of service charges. The landlord’s handling of requests for information about service charges.
Peabody Trust (202423287)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise transference from the property above. We have also investigated the landlord’s complaint handling.
Sanctuary Housing Association (202318273)
The complaint is about the landlord’s response to the resident’s reports of drainage problems in his garden. We have also investigated the landlord’s complaint handling.
Settle Group (202338563)
The complaint is about the landlord’s handling of: Drainage issues. Reports of damage to the resident’s conservatory and sheds. Repairs to the kitchen floor. The resident’s concerns about a gas meter. Requests to replace a back door.
Stonewater Limited (202319832)
The complaint is about the landlord’s handling of the resident’s door and window replacements. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202318314)
The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs.
A2Dominion Housing Group Limited (202410492)
The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports of damage to personal belongings. Response to reports of a water leak and the handling of subsequent remedial repairs. The handling of a decant, including the suitability of the provided …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)