Harlow District Council (202322940)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the gutter. The resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hundred Houses Society Limited (202423589)
The complaint is about the landlord’s response to the resident’s: Concerns regarding access for gas safety checks (AGS). Reports of repairs, damp and mould, and a pest infestation. Concerns regarding charges for repairs. Requests for reasonable adjustments.
London Borough of Brent (202328862)
This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall area and a side gate.
London Borough of Hammersmith and Fulham (202316559)
The complaint is about: The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy of service charge accounts and interest on the account. A request for a full statement of account since 2012. The landlord’s handling of the resident’s request for information about major refurbishment …
London Borough of Hillingdon (202323642)
The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment .
London Borough of Hounslow (202325961)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
London Borough of Lambeth (202311666)
The complaint is about the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties in 2017. Rent arrears due to the landlord’s failure to pay him compensation from a disrepair claim. Damp and mould and outstanding repairs. We have also considered the landlord’s handling …
London Borough of Lambeth (202314858)
REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Lewisham (202400846)
The complaint is about the landlord’s handling of the resident’s reports of: Foxes living under the property. Damp and mould. Leaks. The landlord’s complaint handling is also considered.
London Borough of Lewisham (202419068)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Reports of toilet repair issues. Request to be rehoused.
London & Quadrant Housing Trust (202414935)
The complaint is about the landlord’s response to the resident’s reports of repairs required to unlevel flooring and internal openings.
Metropolitan Thames Valley Housing (MTV) (202326838)
The complaint is about the landlord's handling of remedial repairs to the bathroom following a leak.
Notting Hill Genesis (202202911)
The complaint is about: The landlord’s handling of reports regarding the communal lights and concerns about the associated service charges. The landlord’s decision to issue TORT notices following a fire risk assessment. The landlord’s complaint handling.
Notting Hill Genesis (202306301)
The complaint is about the landlord’s handling of the resident’s concerns that service charges were not aligned with her tenancy agreement. The Ombudsman has also considered the landlord’s associated complaint handling.
Orbit Housing Association Limited (202321905)
The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint.
Peabody Trust (202306706)
The complaint is about: The landlord’s response to the reports of flooding in her garden. The landlord’s complaint handling.
Rochdale Boroughwide Housing Limited (202321903)
The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas .
Rochdale Boroughwide Housing Limited (202323080)
The complaint is about the landlord’s handling of the resident’s request for: A radiator to be to be installed in her porch. Fencing to the back and side of the garden. We have also considered the landlord’s handling of the associated complaints.
Royal Borough Of Greenwich (202127512)
The complaint is about the landlord’s: Handling of the resident’s request to pay her service charge bill over an extended period. Handling of the resident's queries about the administration charge.
Royal Borough Of Greenwich (202411245)
The complaint is about: The landlord’s response to the resident’s reports about the standard of works to her home. The landlord’s response to the resident’s reports about the conduct of contractors. The Ombudsman has also considered the landlord’s complaints handling.
Sanctuary Housing Association (202408768)
The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water.
Stonewater Limited (202413372)
The complaint is about the landlord’s response to the resident’s: reports of water ingress and associated damp and mould. complaint. We have also assessed the landlord’s record keeping.
The Riverside Group Limited (202315925)
The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of the property and the rear garden fence.
The Riverside Group Limited (202321479)
The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint.
The Riverside Group Limited (202330237)
This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was let to her.
Thirteen Housing Group Limited (202234205)
The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered the landlord’s complaint handling.
Torus62 Limited (202405696)
The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property.
Vico Homes Limited (202317286)
The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its response when she moved out.
Wokingham Borough Council (202333811)
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent request for compensation.
A2Dominion Housing Group Limited (202228086)
This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202233472)
The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling of the associated complaints.
Abri Group Limited (202234471)
The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. The Ombudsman has also considered the landlord’s complaint handling.
Bromford Housing Group Limited (202407342)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Castles & Coasts Housing Association Limited (202317613)
The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her hedge to be replaced with fencing. We have also investigated the landlord’s complaint handling.
Cornwall Housing Limited (202431990)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould.
East Midlands Housing Group Limited (202430025)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.
Kirklees Metropolitan Borough Council (202427118)
The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint.
London Borough of Barnet (202403095)
The complaint is about the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler. repairs to the radiator. a leak resulting in damp and mould. the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s record keeping and complaint handling. We …
London & Quadrant Housing Trust (202320315)
The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202325879)
The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202304162)
The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays completing repairs to a burst pipe affecting the car park. Delays completing repairs to a communal window.
Notting Hill Genesis (NHG) (202411006)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The associated complaints.
Sage Rented Limited (SRL) (202311732)
The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Shepherds Bush Housing Association Limited (202324063)
The complaint is about the landlord’s handling of: Damp and mould and associated repairs. Pest control reports. Antisocial Behaviour (ASB).
Southern Housing (202318776)
The complaint concerns the landlord’s handling of the resident’s reports of a bed bug and mice infestation.
Stonewater Limited (202329440)
The complaint is about the landlord’s handling of: The resident's requests for repairs following a flood. The resident’s request for compensation for damage following a flood.
The Guinness Partnership Limited (202406803)
The complaint is about the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of the bathroom flooring. Reports of a faulty electric shower. Concerns about window cleaning. The associated complaint.
The Guinness Partnership Limited (202432658)
The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and mould. The landlord’s handling of the associated complaints.
Vivid Housing Limited (202328475)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling.
West Kent Housing Association (202340274)
The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at the front of the property. The replacement of the resident’s front door. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)