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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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9 Apr 2025 No Maladministration Brighton and Hove City Council (202419152) Case 202419152 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of bedbugs in the property. 9 Apr 2025 Maladministration GreenSquareAccord Limited (202341955) Case 202341955 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident's reports about problems with the electrics in her home. 9 Apr 2025 Maladministration London Borough of Havering Council (202317745) Case 202317745 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 8 Apr 2025 Reasonable Redress Amplius Living (202336556) Case 202336556 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the resident’s property; The associated complaint. 8 Apr 2025 Maladministration Bromford Housing Group Limited (202322494) Case 202322494 · Planned Works The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 8 Apr 2025 Maladministration Eastlight Community Homes Limited (202341576) Case 202341576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s … 8 Apr 2025 Reasonable Redress Great Places Housing Association (202323706) Case 202323706 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property. 8 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202333526) Case 202333526 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs. 8 Apr 2025 Maladministration Hyde Housing Association Limited (202428132) Case 202428132 · Managing Relations The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint. 8 Apr 2025 Partial Maladministration Irwell Valley Housing Association Limited (202324785) Case 202324785 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s personal data. the … 8 Apr 2025 Reasonable Redress Livv Housing Group (202322800) Case 202322800 · Managing Relations The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property. 8 Apr 2025 Outside Jurisdiction London Borough of Enfield (202338241) Case 202338241 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to … 8 Apr 2025 Maladministration London Borough of Havering Council (202327772) Case 202327772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint. 8 Apr 2025 Maladministration London Borough of Tower Hamlets (202318376) Case 202318376 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of no heating and hot water. Associated complaint. 8 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202210958) Case 202210958 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A … 8 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202309874) Case 202309874 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and … 8 Apr 2025 Maladministration Magenta Living (202307952) Case 202307952 · Managing Relations The complaint is about the landlord’s handling of repairs to the plasterwork and doorframes of the property. The Ombudsman has … 8 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202302150) Case 202302150 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also investigated the landlord’s … 8 Apr 2025 Maladministration Midland Heart Limited (202303515) Case 202303515 · Managing Relations The complaint is about the landlord’s handling of: Works to install a replacement kitchen. The associated complaint. 8 Apr 2025 Mediation Nottingham Community Housing Association Limited (202320614) Case 202320614 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s front door. 8 Apr 2025 Maladministration Orbit Housing Association Limited (202335833) Case 202335833 · Financial The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. … 8 Apr 2025 Maladministration Paragon Asra Housing Limited (202340217) Case 202340217 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 8 Apr 2025 Maladministration Places for People Group Limited (202419212) Case 202419212 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s … 8 Apr 2025 Reasonable Redress Sanctuary Housing Association (202406391) Case 202406391 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. … 8 Apr 2025 Maladministration Stonewater Limited (202421852) Case 202421852 · Information and data management The complaint is about the landlord’s handling of the resident's: Reports of damp and mould. Concerns about the communal area. … 8 Apr 2025 Partial Maladministration The Abbeyfield Society (202314572) Case 202314572 · Abbeyfield The complaint is about the landlord’s response to the resident’s: Reports of repairs to the shower, and a lack of … 7 Apr 2025 Maladministration Amplius Living (202312700) Case 202312700 · Managing Relations The complaint is about the landlord’s handling of: Reports that the communal lighting in the car park and grassed areas … 7 Apr 2025 Maladministration Aster Group Limited (202324111) Case 202324111 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing … 7 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202302863) Case 202302863 · Managing Relations The complaint is about the landlord’s handling of: The resident's request for hot water and heating repairs. The associated complaint. 7 Apr 2025 Reasonable Redress Derby City Council (202419744) Case 202419744 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of an emergency repair to the front door lock. 7 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202308348) Case 202308348 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of … 7 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202322496) Case 202322496 · Financial The complaint is about: The landlord’s response to the resident’s reports about damage to the resident’s possessions. The landlord’s handling … 7 Apr 2025 Maladministration London Borough of Newham (202310755) Case 202310755 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 7 Apr 2025 Maladministration London Borough of Redbridge (202329547) Case 202329547 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 7 Apr 2025 Mediation London & Quadrant Housing Trust (L&Q) (202419794) Case 202419794 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of pest infestation. 7 Apr 2025 Reasonable Redress Notting Hill Genesis (NHG) (202329138) Case 202329138 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for it to clean and repaint the balcony. Associated … 7 Apr 2025 Partial Maladministration Peabody Trust (202318960) Case 202318960 · Financial The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A … 7 Apr 2025 Partial Maladministration The Riverside Group Limited (202331764) Case 202331764 · Financial This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because … 7 Apr 2025 Partial Maladministration Vivid Housing Limited (202341328) Case 202341328 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs. Complaint handling. 7 Apr 2025 Maladministration Wigan Council (202315805) Case 202315805 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the: external drainage. garden outhouse. We have also considered the … 7 Apr 2025 Maladministration Wigan Council (202320732) Case 202320732 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the windows. The associated complaint. 5 Apr 2025 Maladministration Sanctuary Housing Association (202320521) Case 202320521 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's hot water system repairs and replacement. 4 Apr 2025 Maladministration Accent Housing Limited (202327198) Case 202327198 · Planned Works The complaint is about the landlord’s handling of: Reports of damp and mould. Repairs to the kitchen. 4 Apr 2025 Maladministration Curo Places Limited (202320936) Case 202320936 · Managing Relations The complaint is about: The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The … 4 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202324511) Case 202324511 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace … 4 Apr 2025 No Maladministration Jigsaw Homes Group Limited (202327207) Case 202327207 · Estate Management The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years. 4 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202403327) Case 202403327 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal … 4 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400693) Case 202400693 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a communal roof leak and associated damp and … 4 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202231350) Case 202231350 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s front door. The Ombudsman has also considered the … 4 Apr 2025 Maladministration MHS Homes Ltd (202220211) Case 202220211 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman will also investigate the …