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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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14 Apr 2025 Maladministration London & Quadrant Housing Trust (202016151) Case 202016151 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB) from her neighbour. 14 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202311793) Case 202311793 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of water ingress through the wall, which caused internal … 14 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202323586) Case 202323586 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the building’s communal windows and doors. Complaint handling. 14 Apr 2025 Maladministration MHS Homes Ltd (202347219) Case 202347219 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to address heat loss. 14 Apr 2025 Partial Maladministration Moat Homes Limited (202421080) Case 202421080 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 14 Apr 2025 Reasonable Redress Notting Hill Genesis (NHG) (202217867) Case 202217867 · Financial The complaint is about the landlord’s handling of the resident’s requests for rent and service charge accounts. The Ombudsman has … 14 Apr 2025 Partial Maladministration Peabody Trust (202321123) Case 202321123 · Managing Relations The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary move to alternative … 14 Apr 2025 Partial Maladministration Places for People Group Limited (202314748) Case 202314748 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a … 14 Apr 2025 Partial Maladministration Settle Group (202314481) Case 202314481 · Financial The complaint is about the landlord’s handling of: Grounds maintenance services and window cleaning costs. Queries about communal gas charges … 14 Apr 2025 Maladministration Southern Housing (202302270) Case 202302270 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The landlord’s complaint handling is … 14 Apr 2025 Partial Maladministration Southern Housing (202331229) Case 202331229 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: Repairs subject to court proceedings in 2023. Leaking … 14 Apr 2025 Maladministration Swindon Borough Council (202324022) Case 202324022 · Local Authority / ALMO or TMO The landlord’s handling of bathroom repairs relating to damp and mould. 12 Apr 2025 Outside Jurisdiction London Borough of Lambeth (202330223) Case 202330223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about the increase in communal heating system service charges. 11 Apr 2025 Maladministration A2Dominion Housing Group Limited (202325318) Case 202325318 · Estate Management The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. … 11 Apr 2025 Partial Maladministration Bromford Housing Group Limited (202303289) Case 202303289 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has … 11 Apr 2025 Maladministration Bromford Housing Group Limited (202326102) Case 202326102 · Managing Relations The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has … 11 Apr 2025 Maladministration Citizen Housing (202418244) Case 202418244 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns of damp and mould in the property. The Ombudsman … 11 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202330464) Case 202330464 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a carbon monoxide leak from the boiler. We … 11 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202414657) Case 202414657 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman … 11 Apr 2025 Maladministration First Choice Homes Oldham Limited (202327125) Case 202327125 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s complaints about damp and mould between 2022 and 2024. 11 Apr 2025 Reasonable Redress ForHousing Limited (202322778) Case 202322778 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 11 Apr 2025 Maladministration Kirklees Metropolitan Borough Council (202324759) Case 202324759 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s … 11 Apr 2025 Reasonable Redress LiveWest Homes Limited (202327070) Case 202327070 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a … 11 Apr 2025 No Maladministration London Borough of Barnet (202322862) Case 202322862 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the … 11 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223865) Case 202223865 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a service charge refund from November 2013. Associated … 11 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202306386) Case 202306386 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs. 11 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202335707) Case 202335707 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of draughts in the property. The Ombudsman has also … 11 Apr 2025 Maladministration Northamptonshire Rural Housing Association Limited (202336828) Case 202336828 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for a boiler repair. 11 Apr 2025 Partial Maladministration One Vision Housing Limited (202417735) Case 202417735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) from neighbours, including noise nuisance, … 11 Apr 2025 Maladministration Orbit Housing Association Limited (202313975) Case 202313975 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal roof. Associated complaint. 11 Apr 2025 Partial Maladministration Peabody Trust (202213665) Case 202213665 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s enquiries about fire safety works completed in 2022. We have … 11 Apr 2025 Partial Maladministration Peabody Trust (202345157) Case 202345157 · Managing Relations The complaint is about the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated … 11 Apr 2025 Maladministration Sanctuary Housing Association (202311609) Case 202311609 · Managing Relations The complaint is about the landlord's handling of: Reports of repairs to the bathroom floor. The associated complaint. 11 Apr 2025 Maladministration Southern Housing (202317260) Case 202317260 · ASB/Abuse/Nuisance REPORT COMPLAINT 202317260 Southern Housing 11 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 11 Apr 2025 Maladministration Southern Housing (202436215) Case 202436215 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling has … 11 Apr 2025 Partial Maladministration Stonewater Limited (202310853) Case 202310853 · Financial This complaint is about: The level of service charges and the resident’s liability to pay them. The landlord’s communication with … 11 Apr 2025 Maladministration Tower Hamlets Homes (202320551) Case 202320551 · Managing Relations The complaint is about the landlord’s handling of the replacement of the windows at the resident’s property. The Ombudsman has … 10 Apr 2025 No Maladministration Amplius Living (202334124) Case 202334124 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of a leak and damp and mould. The resident’s … 10 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202309547) Case 202309547 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling. 10 Apr 2025 Maladministration London Borough of Lewisham (202410375) Case 202410375 · Managing Relations The complaint is about the landlord's handling of: Reports that the resident’s bath was damaged and needed to be replaced. … 10 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312902) Case 202312902 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs as a result of a roof leak. 10 Apr 2025 Maladministration Newlon Housing Trust (202425663) Case 202425663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 10 Apr 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202327342) Case 202327342 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with his boiler. Associated formal complaint. 10 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202232768) Case 202232768 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Noise reports made by the resident’s neighbour. Information relating to the resident’s … 10 Apr 2025 Maladministration Sanctuary Housing Association (202416237) Case 202416237 · Managing Relations The resident’s complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 10 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322903) Case 202322903 · Financial The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns … 10 Apr 2025 Maladministration The Guinness Partnership Limited (202322465) Case 202322465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) concerning her neighbour below. 10 Apr 2025 Maladministration The Riverside Group Limited (202317003) Case 202317003 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a gutter leak. 9 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202308011) Case 202308011 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. … 9 Apr 2025 No Maladministration Anchor Hanover Group (202231369) Case 202231369 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: poor staff conduct anti-social behaviour (ASB)