Amplius Living (202322332)
The complaint is about the landlord’s goodwill payment offer for the resident’s complaint about being stuck in a lift.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Birmingham City Council (202306428)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
bpha Limited (202331483)
The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of the resident’s rent account, including a service charge refund. We have also investigated the landlord’s complaint handling.
Brentwood Borough Council (202423316)
The complaint is about the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, and external maintenance. Concerns about asbestos.
Bromford Housing Group Limited (202316639)
The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, we have considered the landlord’s handling of the resident’s complaint.
Citizen Housing Group Limited (202005003)
The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould
City of Doncaster Council (202422091)
The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports.
City of London Corporation (202322550)
The complaint is about the landlord’s response to the resident’s queries and concerns about a major works programme. The Ombudsman has also considered the landlord’s complaint handling.
City of London Corporation (202423204)
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof. The Ombudsman has also investigated the landlord’s complaints handling.
City of Westminster Council (202420114)
The complaint is about the landlord’s response to a leak into the resident’s property.
City of Wolverhampton Council (202335590)
The complaint is about the landlord’s response to the resident’s reports of damage to dining room floor tiles.
Clarion Housing Association Limited (202302489)
The complaint is about the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him from a previous complaint. Reports of anti-social behaviour (ASB). Associated complaint.
Clarion Housing Association Limited (202309520)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate the landlord’s complaint handling.
Clarion Housing Association Limited (202320967)
The complaint is about: the impact of the landlord’s handling of antisocial behaviour (ASB) issues on the resident’s health. the landlord’s handling of: allegations of ASB about the resident, and her concerns about information used by its officer. counter allegations of ASB. the complaint.
Clarion Housing Association Limited (202322273)
This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s property. The resident’s report of damage to 2 wardrobes and their TV during their decant. The associated complaint.
Clarion Housing Association Limited (202419465)
The complaint is about the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be moved.
Clarion Housing Association Limited (202419919)
The complaint is about the landlord’s response to: The resident’s reports about heat loss. The resident’s reports about damp and mould and delays in respect to ‘surveyor cubes.’ The resident’s request for compensation for items damaged by damp and mould.
Connexus Homes Limited (202411289)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Cornwall Housing Limited (202419341)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to allocate the neighbouring property to the neighbour. Handling of the associated complaint.
Derby City Council (202316973)
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the associated repairs.
East Devon District Council (202341433)
The complaint is about the landlord’s handling of repairs to the hallway floor. We have also investigated the landlord’s complaint handling.
ForHousing Limited (202323664)
The complaint is about the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the resident’s property. Repairs to the kitchen floor. Reports of damp and mould. The associated complaints.
Golding Homes Limited (202329551)
The complaint is about: The landlord’s handling of the resident’s reports of repairs needed following a leak in the loft. The landlord’s handling of the associated complaints.
GreenSquareAccord Limited (202334007)
The complaint is about the landlord’s handling of the renewal of the windows and front door. floorboard repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
GreenSquareAccord Limited (202400610)
The complaint is about the landlord’s response to the resident’s reports of repairs including damp and mould, defective windows, and blocked guttering. The Ombudsman has also considered the landlord’s complaints handling.
Habinteg Housing Association Limited (202322067)
The complaint is about the landlord’s handling of: Wet room repairs. The resident’s complaint.
Halton Housing (202416113)
The complaint is about the landlord’s response to: The resident’s antisocial behaviour (ASB) reports. The resident’s repairs reports. The resident’s reports about a pest infestation and communal areas. The resident’s request to be rehoused.
Haringey London Borough Council (202416668)
The complaint is about the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment the resident’s request to be rehoused the resident’s reports of damp and mould We have also considered the landlord’s handling of the associated complaint.
Housing For Women (202402247)
The complaint is about:
Hyde Housing Association Limited (202413056)
The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour.
Jigsaw Homes Group Limited (202322689)
The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The landlord’s handling of the resident’s rent account. The landlord’s handling of the complaint.
Joseph Rowntree Housing Trust (202327976)
The complaint is about the landlord's handling of the resident's reports of outstanding repairs. We have also considered the landlord's complaint handling.
Leeds City Council (202320876)
The resident’s complaint is about the landlord’s handling of: The removal of a greenhouse, conservatory and shed prior to a mutual exchange. A request for a new fence near the boundary. Her report of her son’s injury in the garden.
Livv Housing Group (202410272)
The complaint is about the landlord’s response to the resident’s report of damp in his property.
London Borough of Camden Council (202407729)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste backing up into her bath.
London Borough of Croydon (202402696)
The complaint is about the landlord’s handling of the resident’s: Request to move. Reports of mould. Complaint.
London Borough of Harrow (202345085)
The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external communal area and the building’s structural integrity. A carbon monoxide leak and remedial works. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hillingdon (202322717)
This complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water.
London Borough of Islington (202301334)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns about the property upon moving in. Complaint handling.
London Borough of Islington (202411101)
The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202219263)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
London Borough of Lambeth (202327193)
The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the resident’s: Kitchen, tiles and cabinets. Back door. Bathroom and extractor fan. Decoration.
London Borough of Lewisham (202408551)
The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports of damp and mould. We have also assessed the landlord’s complaint handling.
London Borough of Lewisham (202418158)
The complaint is about the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and mould. The resident’s reports of extractor fan repair issues. The resident’s concerns that there was insufficient space for a washing machine and cooker in the kitchen.
London Borough of Tower Hamlets (202329830)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Waltham Forest (202425232)
The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the resident’s concerns about the impact of the damp and mould on her family’s health and her request for a decant. The Ombudsman has also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (202308712)
The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start of the tenancy. Associated complaint.
London & Quadrant Housing Trust (202329734)
The complaint is about the landlord’s response to the resident’s request to replace her windows and doors. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202233208)
This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202300219)
The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)