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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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17 Apr 2025 Partial Maladministration Stockport Homes Limited (202330682) Case 202330682 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the roof, including the required insulation. Reports of … 17 Apr 2025 Maladministration Stoke-on-Trent City Council (202412195) Case 202412195 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property. 16 Apr 2025 Maladministration Abri Group Limited (202320191) Case 202320191 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of low water pressure. 16 Apr 2025 Maladministration Cobalt Housing Limited (202335451) Case 202335451 · Information and data management The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting … 16 Apr 2025 Partial Maladministration Curo Places Limited (202335149) Case 202335149 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s … 16 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202337396) Case 202337396 · Financial The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including … 16 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202338715) Case 202338715 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s boiler and radiator. 16 Apr 2025 Partial Maladministration Origin Housing Limited (202320468) Case 202320468 · Estate Management The resident’s complaint is about the landlord's handling of: Reports about the quality of cleaning in the building. Repairs to … 16 Apr 2025 Partial Maladministration Peabody Trust (202321992) Case 202321992 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Its handling of her personal belongings while she … 16 Apr 2025 Reasonable Redress Sanctuary Housing Association (202304492) Case 202304492 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing … 16 Apr 2025 Maladministration Southwark Council (202309926) Case 202309926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 16 Apr 2025 No Maladministration Sovereign Network Group (202338588) Case 202338588 · Estate Management The complaint is about the landlord’s handling of the resident’s request for trees to be cut back. 16 Apr 2025 Maladministration Sovereign Network Homes (Former Network Homes) (202332361) Case 202332361 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of repair issues with his bedroom window. 16 Apr 2025 Partial Maladministration The Riverside Group Limited (202317326) Case 202317326 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour and ASB … 16 Apr 2025 Partial Maladministration Torus62 Limited (202323921) Case 202323921 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following the completion of work … 15 Apr 2025 Maladministration Aster Group Limited (202327863) Case 202327863 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked … 15 Apr 2025 No Maladministration Brentwood Borough Council (202315156) Case 202315156 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell. 15 Apr 2025 Partial Maladministration Citizen Housing (202317397) Case 202317397 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of dangerous electrical wiring in his garden. The landlord's … 15 Apr 2025 No Maladministration City of Doncaster Council (202341833) Case 202341833 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property … 15 Apr 2025 Maladministration Home Group Limited (202426535) Case 202426535 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 15 Apr 2025 No Maladministration Hyde Housing Association Limited (202337994) Case 202337994 · Health and Safety (inc. building safety) The landlord’s response to the resident’s report of a fire alarm setting off. 15 Apr 2025 Maladministration Milton Keynes City Council (202328994) Case 202328994 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. … 15 Apr 2025 Maladministration Moat Homes Limited (202400899) Case 202400899 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about his communication needs. 15 Apr 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202322929) Case 202322929 · Financial The complaint is about the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable … 15 Apr 2025 Partial Maladministration Peabody Trust (202303353) Case 202303353 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We will also consider the landlord’s complaint handling … 15 Apr 2025 Partial Maladministration Richmond Housing Partnership Limited (202338024) Case 202338024 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of damp and mould. Request to renew the windows. … 15 Apr 2025 Partial Maladministration Sanctuary Housing Association (202316571) Case 202316571 · Estate Management The complaint is about the landlord’s response to the resident’s concerns around the condition of the block’s communal areas. The … 15 Apr 2025 Outside Jurisdiction Sanctuary Housing Association (202325425) Case 202325425 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a data breach. 15 Apr 2025 Partial Maladministration Sanctuary Housing Association (202343637) Case 202343637 · Managing Relations The complaint is about the landlord’s handling of: Kitchen repairs following damp works. The associated complaint. 15 Apr 2025 No Maladministration Sanctuary Housing Association (202346635) Case 202346635 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a radiator not heating properly. 15 Apr 2025 No Maladministration South Cambridgeshire District Council (202347341) Case 202347341 · Estate Management The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) … 15 Apr 2025 Partial Maladministration Southern Housing (202407786) Case 202407786 · Managing Relations The complaint is about the landlord’s: handling of a new property sale. response to the resident’s concerns about the valuation … 15 Apr 2025 Reasonable Redress Stockport Homes Limited (202322767) Case 202322767 · Responsive repairs/activity The complaint is about the landlord’s handling of a mould wash treatment. 15 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202321575) Case 202321575 · Responsive repairs/activity The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services. 15 Apr 2025 Partial Maladministration Torus62 Limited (202226734) Case 202226734 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for a new rear fence. Report of a leaking … 15 Apr 2025 Maladministration Welwyn Hatfield Borough Council (202409744) Case 202409744 · Information and data management The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. … 15 Apr 2025 No Maladministration Yorkshire Housing Limited (202417344) Case 202417344 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint. 14 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202330901) Case 202330901 · Managing Relations The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty … 14 Apr 2025 Maladministration Aster Group Limited (202321356) Case 202321356 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 14 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202120114) Case 202120114 · Managing Relations The complaint is about the landlord’s handling of repairs to the front entrance door. The Ombudsman has also considered the … 14 Apr 2025 Maladministration East Midlands Housing Group Limited (202310530) Case 202310530 · Planned Works The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports … 14 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202429481) Case 202429481 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress and associated damp and mould. complaint. 14 Apr 2025 Partial Maladministration Halton Housing (202433670) Case 202433670 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s requests that it … 14 Apr 2025 Maladministration Haringey London Borough Council (202401088) Case 202401088 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic … 14 Apr 2025 Reasonable Redress Home Group Limited (202327189) Case 202327189 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home. 14 Apr 2025 Maladministration Leeds City Council (202401413) Case 202401413 · Financial The complaint is about the landlord’s response to the resident’s concerns over its handling of service charges. 14 Apr 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202328627) Case 202328627 · Local Authority / ALMO or TMO The complaint is about warning letters the landlord sent the resident following reports of antisocial behaviour (ASB). 14 Apr 2025 Maladministration London Borough of Barnet (202314823) Case 202314823 · Local Authority / ALMO or TMO The resident has complained about the installation of a new fire safety alarm system in her property . 14 Apr 2025 Maladministration London Borough of Camden Council (202417323) Case 202417323 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated … 14 Apr 2025 Maladministration London Borough of Lewisham (202345032) Case 202345032 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss …