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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 705 of 16,595 decisions

Decisions

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5 Feb 2026 Mediation Anchor Hanover Group (202329492) Case 202329492 · Estate Management Decision Case ID 202329492 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 5 Feb 2026 Maladministration City of Lincoln Council (202448151) Case 202448151 · Local Authority / ALMO or TMO Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 5 Feb 2026 Partial Maladministration Home Group Limited (202504572) Case 202504572 · Managing Relations Decision Case ID 202504572 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 05 … 5 Feb 2026 Partial Maladministration Home Group Limited (202526750) Case 202526750 · Managing Relations Decision Case ID 202526750 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 5 Feb 2026 Maladministration London Borough of Newham (202448284) Case 202448284 · Local Authority / ALMO or TMO Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 5 Feb 2026 Maladministration London Borough of Tower Hamlets (202400211) Case 202400211 · Local Authority / ALMO or TMO Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 5 Feb 2026 Partial Maladministration Royal Borough Of Greenwich (202330458) Case 202330458 · Local Authority / ALMO or TMO The landlord did not meet its stage 1 timescale but acknowledged this failure and offered a reasonable resolution. It met … 5 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202338400) Case 202338400 · Managing Relations Decision Case ID 202338400 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 05 … 5 Feb 2026 Maladministration Torus62 Limited (202406994) Case 202406994 · Managing Relations Decision Case ID 202406994 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February … 5 Feb 2026 No Maladministration Your Housing Group Limited (202409677) Case 202409677 · Financial Decision Case ID 202409677 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 4 Feb 2026 No Maladministration Estuary Housing Association Limited (202341673) Case 202341673 · Managing Relations Decision Case ID 202341673 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 4 Feb 2026 No Maladministration Hyde Housing Association Limited (202415846) Case 202415846 · Health and Safety (inc. building safety) Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 4 Feb 2026 No Maladministration Livv Housing Group (202440980) Case 202440980 · Managing Relations Decision Case ID 202440980 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 04 … 4 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202518785) Case 202518785 · Local Authority / ALMO or TMO Decision Case ID 202518785 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 4 Feb 2026 Maladministration London & Quadrant Housing Trust (202328965) Case 202328965 · Health and Safety (inc. building safety) Decision Case ID 202328965 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 4 Feb 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202526600) Case 202526600 · ASB/Abuse/Nuisance Decision Case ID 202526600 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 4 Feb 2026 Partial Maladministration MHS Homes Ltd (202441321) Case 202441321 · Voluntary Decision Case ID 202441321 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 4 February … 4 Feb 2026 Partial Maladministration Notting Hill Genesis (202402004) Case 202402004 · Managing Relations Decision Case ID 202402004 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Feb 2026 Maladministration Paragon Asra Housing Limited (202440560) Case 202440560 · Financial Decision Case ID 202440560 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Feb 2026 Maladministration Royal Borough Of Greenwich (202423535) Case 202423535 · Local Authority / ALMO or TMO There were unnecessary delays in the landlord’s handling of the complaint which caused the resident significant time, trouble, and inconvenience … 4 Feb 2026 Outside Jurisdiction Southern Housing (202319000) Case 202319000 · Occupancy Rights Decision Case ID 202319000 Decision type Jurisdiction Landlord Southern Housing Landlord type Housing Association Occupancy Applicant Date 4 February 2026 … 4 Feb 2026 Partial Maladministration Sovereign Network Group (202341831) Case 202341831 · Managing Relations Decision Case ID 202341831 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 3 Feb 2026 Maladministration A2Dominion Housing Group Limited (202421321) Case 202421321 · Financial Decision Case ID 202421321 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 3 Feb 2026 Maladministration Amplius Living (202332714) Case 202332714 · Managing Relations Decision Case ID 202332714 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 3 February … 3 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202404850) Case 202404850 · Managing Relations Decision Case ID 202404850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Feb 2026 Maladministration Karibu Community Homes Limited (202421911) Case 202421911 · Managing Relations Decision Case ID 202421911 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 3 Feb 2026 Mediation London & Quadrant Housing Trust (202343322) Case 202343322 · Financial Decision Case ID 202343322 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 3 Feb 2026 Reasonable Redress Peabody Trust (202420928) Case 202420928 · Managing Relations Decision Case ID 202420928 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 03 February … 3 Feb 2026 Maladministration Royal Borough Of Greenwich (202432004) Case 202432004 · Managing Relations Decision Case ID 202432004 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 3 Feb 2026 No Maladministration Sanctuary Housing Association (202425126) Case 202425126 · Managing Relations Decision Case ID 202425126 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 03 … 3 Feb 2026 Maladministration The Riverside Group Limited (202419322) Case 202419322 · Managing Relations The Decision Case ID 202419322 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 2 Feb 2026 Mediation A2Dominion Housing Group Limited (202321044) Case 202321044 · ASB/Abuse/Nuisance Decision Case ID 202321044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 2 Feb 2026 Partial Maladministration Curo Places Limited (202333320) Case 202333320 · Managing Relations Decision Case ID 202333320 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Shared Ownership Date 2 … 2 Feb 2026 No Maladministration GreenSquareAccord Limited (202417152) Case 202417152 · Managing Relations Decision Case ID 202417152 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February … 2 Feb 2026 Partial Maladministration London Borough of Camden Council (202429434) Case 202429434 · Local Authority / ALMO or TMO The landlord’s stage 2 response was slightly delayed. However, we do not consider this a failure which would amount to … 2 Feb 2026 Maladministration London Borough of Camden Council (202513249) Case 202513249 · Local Authority / ALMO or TMO Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 2 Feb 2026 Outside Jurisdiction London Borough of Croydon (202518995) Case 202518995 · Local Authority / ALMO or TMO Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Maladministration London Borough of Ealing (202325804) Case 202325804 · Local Authority / ALMO or TMO Decision Case ID 202325804 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Outside Jurisdiction London Borough of Lambeth (202440644) Case 202440644 · Local Authority / ALMO or TMO Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202406753) Case 202406753 · Local Authority / ALMO or TMO Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Partial Maladministration Abri Group Limited (202343084) Case 202343084 · Managing Relations Decision Case ID 202343084 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January … 30 Jan 2026 Partial Maladministration Amplius Living (202500151) Case 202500151 · ASB/Abuse/Nuisance Decision Case ID 202500151 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured tenancy Date 30 January … 30 Jan 2026 Partial Maladministration Basildon Borough Council (202451868) Case 202451868 · Local Authority / ALMO or TMO Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Jan 2026 Partial Maladministration City of Doncaster Council (202442198) Case 202442198 · Local Authority / ALMO or TMO Decision Case ID 202442198 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 No Maladministration City of Doncaster Council (202519515) Case 202519515 · Local Authority / ALMO or TMO Decision Case ID 202519515 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Reasonable Redress Clarion Housing Association Limited (202313846) Case 202313846 · Managing Relations Decision Case ID 202313846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202413477) Case 202413477 · Managing Relations Decision Case ID 202413477 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 … 30 Jan 2026 Maladministration Clarion Housing Association Limited (202419349) Case 202419349 · Managing Relations Decision Case ID 202419349 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202440753) Case 202440753 · Managing Relations Decision Case ID 202440753 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Maladministration Eastlight Community Homes Limited (202406063) Case 202406063 · Old Complaints Handling categories Decision Case ID 202406063 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date …