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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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3 Dec 2025 Maladministration A2Dominion Housing Group Limited (202334552) Case 202334552 · Managing Relations Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 Partial Maladministration A2Dominion Housing Group Limited (202449236) Case 202449236 · Managing Relations Decision Case ID 202449236 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 Partial Maladministration Aster Group Limited (202431017) Case 202431017 · Health and Safety (inc. building safety) Decision Case ID 202431017 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 3 … 3 Dec 2025 Outside Jurisdiction Bolton at Home Limited (202519544) Case 202519544 · Health and Safety (inc. building safety) Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202339137) Case 202339137 · Managing Relations Decision Case ID 202339137 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 3 Dec 2025 Partial Maladministration Cornwall Housing Limited (202453003) Case 202453003 · Managing Relations Decision Case ID 202453003 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 3 Dec 2025 Maladministration Curo Places Limited (202336482) Case 202336482 · Managing Relations Decision Case ID 202336482 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 03 … 3 Dec 2025 No Maladministration GreenSquareAccord Limited (202509140) Case 202509140 · Managing Relations Decision Case ID 202509140 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 3 December … 3 Dec 2025 Maladministration Home Group Limited (202504624) Case 202504624 · Managing Relations Decision Case ID 202504624 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 … 3 Dec 2025 Maladministration London & Quadrant Housing Trust (202416291) Case 202416291 · Estate Management Decision Case ID 202416291 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 3 Dec 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202432397) Case 202432397 · Responsive repairs/activity Decision Case ID 202432397 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 3 Dec 2025 Maladministration Norwich City Council (202424769) Case 202424769 · Local Authority / ALMO or TMO Decision Case ID 202424769 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 3 Dec 2025 Partial Maladministration Peabody Trust (202333934) Case 202333934 · Financial Decision Case ID 202333934 Decision type Investigation Landlord Peabody Landlord type Housing Association Occupancy Shared Ownership Date 3 December 2025 … 3 Dec 2025 Partial Maladministration Southern Housing (202337009) Case 202337009 · Managing Relations Decision Case ID 202337009 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November … 2 Dec 2025 Partial Maladministration London Borough of Croydon (202507307) Case 202507307 · Managing Relations Decision Case ID 202507307 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 2 Dec 2025 Reasonable Redress Notting Hill Genesis (202435566) Case 202435566 · Managing Relations Decision Case ID 202435566 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 2 December … 2 Dec 2025 Partial Maladministration Peabody Trust (202333338) Case 202333338 · Estate Management Decision Case ID 202333338 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 02 December … 2 Dec 2025 Partial Maladministration Southwark Council (202416814) Case 202416814 · Managing Relations Decision Case ID 202416814 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 2 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202508744) Case 202508744 · Managing Relations Decision Case ID 202508744 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 1 Dec 2025 Maladministration Hyde Housing Association Limited (202417706) Case 202417706 · ASB/Abuse/Nuisance The landlord had not responded in line with its complaint policy of the Code. 1 Dec 2025 Maladministration London Borough of Islington (202408770) Case 202408770 · ASB/Abuse/Nuisance Decision Case ID 202408770 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 1 Dec 2025 Partial Maladministration Notting Hill Genesis (202438130) Case 202438130 · Managing Relations Decision Case ID 202438130 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 … 1 Dec 2025 Partial Maladministration Settle Group (202430339) Case 202430339 · Financial Decision Case ID 202430339 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Shared Ownership Date 1 December … 1 Dec 2025 Maladministration Southway Housing Trust (Manchester) Limited (202401793) Case 202401793 · Managing Relations Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy … 1 Dec 2025 Partial Maladministration Sovereign Network Group (202427549) Case 202427549 · Managing Relations Decision Case ID 202427549 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 1 … 28 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202413497) Case 202413497 · Managing Relations Decision Case ID 202413497 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration A2Dominion Housing Group Limited (202423628) Case 202423628 · Managing Relations The landlord did not respond to the resident’s request to escalate the complaint to stage 2. It acknowledged this in … 28 Nov 2025 Partial Maladministration Abri Group Limited (202406701) Case 202406701 · ASB/Abuse/Nuisance Decision Case ID 202406701 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Amplius Living (202431207) Case 202431207 · ASB/Abuse/Nuisance Decision Case ID 202431207 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Maladministration Aster Group Limited (202431989) Case 202431989 · ASB/Abuse/Nuisance Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 28 Nov 2025 Partial Maladministration Barnsley Metropolitan Borough Council (202506435) Case 202506435 · Managing Relations Decision Case ID 202506435 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration Barnsley Metropolitan Borough Council (202509792) Case 202509792 · Managing Relations Decision Case ID 202509792 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Maladministration Believe Housing Limited (202414395) Case 202414395 · Managing Relations Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Birmingham City Council (202324164) Case 202324164 · Local Authority / ALMO or TMO Decision Case ID 202324164 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration Birmingham City Council (202408451) Case 202408451 · Local Authority / ALMO or TMO Decision Case ID 202408451 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Partial Maladministration Bristol City Council (202222940) Case 202222940 · Managing Relations Decision Case ID 202222940 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration Bristol City Council (202340773) Case 202340773 · Managing Relations Decision Case ID 202340773 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration City of Wolverhampton Council (202404424) Case 202404424 · Local Authority / ALMO or TMO Decision Case ID 202404424 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202407044) Case 202407044 · Estate Management Decision Case ID 202407044 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202427653) Case 202427653 · ASB/Abuse/Nuisance The landlord failed to meet its policy timeframe commitments both at stage 1 and stage 2 by several days but … 28 Nov 2025 Reasonable Redress Clarion Housing Association Limited (202432466) Case 202432466 · ASB/Abuse/Nuisance Decision Case ID 202432466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202433896) Case 202433896 · Managing Relations Decision Case ID 202433896 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202500409) Case 202500409 · Managing Relations Decision Case ID 202500409 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration Clarion Housing Association Limited (202508522) Case 202508522 · Financial Decision Case ID 202508522 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202509922) Case 202509922 · Managing Relations Decision Case ID 202509922 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202504764) Case 202504764 · Managing Relations Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202503811) Case 202503811 · Managing Relations Decision Case ID 202503811 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Maladministration Haringey London Borough Council (202504060) Case 202504060 · Local Authority / ALMO or TMO Decision Case ID 202504060 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration Home Group Limited (202324677) Case 202324677 · Financial Decision Case ID 202324677 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Homes Plus Limited (202332724) Case 202332724 · Managing Relations Decision Case ID 202332724 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date …