London Borough of Hillingdon (202338766)
The complaint is about the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Islington (202344546)
The complaint is about the landlord’s response to the resident's concerns about the condition of the windows and the door at her property. The landlord’s complaint handling is also considered.
London Borough of Lambeth (202345112)
The complaint is about: The landlord’s handling of disrepair works, including damp and mould. The landlord’s handling of the resident’s complaints.
London Borough of Lambeth (202403107)
The complaint is about the landlord’s handling of: The resident’s reports of structural damage to the external bay window support pillars. The associated complaint.
London Borough of Lewisham (202344279)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould.
London Borough of Redbridge (202400614)
The complaint is about the landlord’s handling of the resident’s: housing application. reports of damp and mould at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202212072)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s concerns about asbestos in the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202224058)
This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica dust within the property. Concerns about the workmanship of previously completed repairs within the property.
London & Quadrant Housing Trust (L&Q) (202227796)
The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information to a third party without her consent. A tenancy transfer from a joint tenancy into a sole tenancy following a court order. This Service has also investigated the landlord’s complaint …
Metropolitan Thames Valley Housing (MTV) (202343869)
The complaint is about the landlord’s: Handing of the resident’s reports of antisocial behaviour (ASB) and noise from a neighbour. Complaint handling.
Milton Keynes City Council (202223793)
The complaint is about the landlord’s handling of the resident’s: Reports of noise and antisocial behaviour. Request for a managed move. Associated complaint.
Notting Hill Genesis (NHG) (202338757)
The complaint is about the landlord’s handling of the resident’s: Concerns about the concierge not providing visitor access to the carpark. Associated formal complaint.
Orbit Group Limited (202225124)
The landlord’s response to the resident’s complaint about her request for fencing and repairs.
Peabody Trust (202318478)
The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her contact details and her access to her tenancy account online. This investigation also considers the landlord’s complaint handling and record keeping.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202400591)
The complaint is about the landlord’s: Handling of repairs to resolve damp and mould. Decision not to decant the resident. Handling of the resident’s concerns about the conduct of contractors. Response to the resident’s concerns about asbestos. Handling of the associated complaint.
Southern Housing (202314620)
The complaint is about the landlord’s handling of the resident’s purchase of a shared ownership property. The landlord’s complaint handling has also been considered.
Southwark Council (202301749)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s rehousing application. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202315999)
The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for adaptations to be made to the property.
Sovereign Network Homes (202306510)
The complaint is about the landlord’s handling of the resident’s concerns about:
Stevenage Borough Council (202318596)
The complaint is about the landlord’s: handling of fence repairs. response to the resident’s concerns about a structure in a neighbouring garden.
Stonewater Limited (202330433)
The complaint is about the landlord’s handling of repairs to the: Front door. Kitchen. Bathroom.
Tower Hamlets Homes (202317945)
The complaint is about the landlord’s handling of: The resident’s report of a leak affecting the property. The associated complaint.
Waltham Forest Council (202410478)
The complaint is about: The landlord’s response to the resident’s report that the communal door lock had been changed to one with a latch, which had led to residents latching the door open. The landlord’s handling of the associated complaints.
Welwyn Hatfield Borough Council (202233915)
REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
54North Homes Limited (202109465)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint.
A2Dominion Housing Group Limited (202328263)
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.
Abri Group Limited (202228061)
The complaint is about the landlord’s: Response to the resident’s concerns that a neighbour had erected a patio and fence without permission. Handling of the complaint.
Amplius Living (202410731)
The complaint is about the landlord’s: Response to the resident’s reports that the property was cold and does not retain heat. Complaint handling.
Citizen Housing Group Limited (202307295)
The complaint is about the landlord’s response to the resident’s concerns about the security of the block. We have also considered the landlord’s handling of the associated complaint.
Connexus Homes Limited (202310904)
The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”). The resident’s request for a move. In 2022, the resident had made a number of reports about noise from her neighbour. She made an application to the Environmental Health team (EHO) …
Irwell Valley Housing Association Limited (202308371)
The complaint is about the landlord’s handling of the: Resident’s reports of concerns with the communal cleaning. Resident’s reports of repairs to the communal entrance door.
Islington and Shoreditch Housing Association Limited (202305280)
The complaint is about the landlord’s handling of: The resident’s request for repairs to the wet room in the property. The associated complaint.
Islington Council (202224543)
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress. Associated formal complaint.
Islington Council (202320838)
The complaint is about: The landlord’s handling of repairs to remedy water ingress into the property. The landlord’s complaint handling.
Lambeth Council (202229980)
The complaint is about the landlord’s handling of window repairs and replacements at the resident’s home. The Ombudsman has also investigated the landlord’s complaint handling.
Lambeth Council (202327732)
The complaint is about the landlord’s response to the resident’s reports of foul water leaking into his property. The Ombudsman has also considered the landlord’s complaint handling.
Leeds City Council (202328244)
The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating to the property’s energy performance certificate (EPC). Response to the resident’s report of poor staff conduct. Handling of the resident’s reports of noise nuisance at the property. Handling of the …
London & Quadrant Housing Trust (L&Q) (202309085)
The complaint is about the landlord’s handling of: Repairs to the resident’s floors. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313842)
The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint.
London & Quadrant Housing Trust (L&Q) (202325715)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and mould. Staff conduct.
Metropolitan Thames Valley Housing (MTV) (202226156)
The complaint is about the landlord’s handling of the resident’s: responsive repairs following a leak. subsequent complaint.
Midland Heart Limited (202327318)
The complaint is about the landlord’s handling of the resident’s: Subject Access Request (SAR). Reports about repairs. Reports about staff conduct.
Newlon Housing Trust (202225139)
The complaint is about the landlord’s handling of the resident’s reports of lack of water, heating, and hot water. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202340097)
The complaint is about the landlord’s response to the resident’s: reports of poor maintenance of the communal CCTV system. request to inspect service charge invoices related to the communal CCTV system. reports of faulty windows causing damp and mould. reports of a faulty intercom door entry system and security gate. …
One Housing Group Limited (202310823)
The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property including its offer of compensation. Associated complaints.
One Housing Group Limited (202316616)
The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her balcony.
Orbit Group Limited (202300902)
The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Group Limited (202317725)
The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the subsequent repairs.
Paradigm Housing Group Limited (202302532)
The complaint is about the landlord’s response to concerns raised about the service charge.
Peabody Trust (202324293)
The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)