Wiltshire Council (202108732)
The complaint is about The level of service charge demanded by the landlord following a roof repair. The landlord’s response to the leaseholder’s report of a broken roof tile.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202121725)
The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.
ForHousing Limited (202203565)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Hyde Housing Association Limited (202128018)
The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
North Northamptonshire Council (202109405)
This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling.
North Star Housing Group (202110682)
The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system.
Royal Borough Of Greenwich (202123777)
REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Riverside Group Limited (202204382)
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property.
Dacorum Borough Council (202121576)
The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. The associated complaint.
Home Group Limited (202007750)
The complaint concerns how the landlord handled repairs to prevent water leaking into the property.
Royal Borough of Kensington and Chelsea (202010924)
The complaint is about the landlord’s handling of damp and mould in the property including the resident’s reports of damage to personal items. The resident has also complained about: the handling of her request for a transfer on medical grounds. the handling of her homeless application.
Sanctuary Housing Association (202105534)
The complaint is about the landlord's handling of the resident's request for repairs to the windows.
The Guinness Partnership Limited (202126599)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Vivid Housing Limited (202117855)
The complaint is about: The landlord’s handling of the resident’s concerns about the security of the bike shed and his request for the bike shed doors to be upgraded. The associated complaint handling.
Cambridge City Council (202203164)
The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the associated complaint.
Hammersmith and Fulham Council (202116417)
The complaint is about the landlord’s handling of: The repairs required following reports of a leak from the guttering and roof. The associated complaint.
Lewisham Council (202120613)
The complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom.
London Borough of Hackney (202102823)
The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown.
Torus62 Limited (202120233)
The complaint is about: The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed incorrectly. The resident’s concern that the property was mis-sold Various repair issues including redecoration of communal areas, gas safety and electrical issues.
Unity Housing Association Limited (202114884)
The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property.
Bromsgrove District Housing Trust Limited (202126525)
The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint.
Clarion Housing Association Limited (202102884)
The complaint is about the landlord’s refusal of a request for a management transfer.
Home Group Limited (202203575)
The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property.
London & Quadrant Housing Trust (202012626)
The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202200741)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports about the heating at the property. The resident’s request for a decant (temporary move). The resident’s application for a property transfer.
Notting Hill Genesis (202122700)
The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling.
Torus62 Limited (202128612)
The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property.
Wandle Housing Association Limited (202125432)
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling.
Yorkshire Housing Limited (202203578)
The complaint is about the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching an injunction made against him.
Ashfield District Council (202200028)
The complaint is about the landlord’s response to the resident’s concerns regarding the boundary hedge at the property.
Camden Council (202126592)
The complaint is about the landlord’s response to the resident’s concerns about the lift being out of service.
A2Dominion Housing Group Limited (202107046)
The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin doors being broken and accessed by non-residents. The related complaint.
Chesterfield Borough Council (202005710)
REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (202200310)
The complaint is about the landlord’s response to the resident’s request for a bathroom replacement.
Lambeth Council (202100617)
The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework in the property. The complaint is about the management of the complaint.
London Borough of Ealing (202103780)
The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. The landlord’s response to the resident’s reports of a faulty boiler. The landlord’s response to the resident’s reports of overflowing guttering. The landlord’s response to the resident’s reports of damage …
London & Quadrant Housing Trust (202103815)
The complaint is about the landlords handling of void works and condition of the property. This service has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (202200415)
The complaint is about: The landlord’s handling of the replacement of the resident’s front door. The landlord’s handling of the associated complaint.
Notting Hill Genesis (202113786)
The complaint is about: The landlord’s response to the resident’s request to be transferred to another property. The landlord’s handling of the resident’s request for adaptations. The landlord’s response to the resident’s request for mobility scooter storage. The landlord’s complaint handling.
Onward Homes Limited (202013668)
The complaint is about: The landlord’s handling of repairs to the property’s gate following a burglary. The landlord’s response to the resident’s reports about her boiler. The landlord’s response to the resident’s request for additional security measures and a management move. The landlord’s response to the resident’s reports of damp …
Paragon Asra Housing Limited (202103580)
The complaint is about the landlord’s communication about the property’s energy supply.
Rochdale Boroughwide Housing Limited (202201992)
The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request for compensation.
Sanctuary Housing Association (202203991)
The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at the property.
Shepherds Bush Housing Association Limited (202202420)
The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal area.
Southwark Council (202125200)
The complaint is about the landlord’s: response to the resident’s reports of repairs to the electrics and its impact on the resident’s ability to work; complaints handling.
Cross Keys Homes Limited (202115873)
The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower.
Hammersmith and Fulham Council (202112783)
This complaint is about the landlord’s handling of the resident’s move following a fire at her property.
London Borough of Hackney (202111008)
The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well as an increase in temperature in the property from a temporary boiler that was positioned outside.
Longhurst Group Limited (202108534)
The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling.
Notting Hill Genesis (NHG) (202108980)
The complaint is about the landlord’s: Response to the resident’s reports of leaks into the property. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)