Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2021 ×

Showing 1,976 of 16,595 decisions

Decisions

Most recent first
11 Nov 2021 Mediation Places for People Homes Limited (202115072) Case 202115072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s roof. 11 Nov 2021 No Maladministration Rochdale Boroughwide Housing Limited (202108668) Case 202108668 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 11 Nov 2021 No Maladministration Salix Homes Limited (202016108) Case 202016108 · Occupancy Rights This complaint is about the landlord's refusal of the resident’s request to either succeed to, or transfer into, her late … 11 Nov 2021 Maladministration Tower Hamlets Council (202102736) Case 202102736 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision to ask the resident to remove CCTV. 11 Nov 2021 Maladministration Westminster City Council (202108189) Case 202108189 · Managing Relations The complaint concerns the landlord’s handling of: Repairs, following the resident’s report of a water leak from the property above. … 10 Nov 2021 Maladministration Lewisham Council (202105873) Case 202105873 · Managing Relations The complaint about: The landlord’s response to the resident’s concerns about her boiler. The landlord’s handling of the associated complaint. 10 Nov 2021 Partial Maladministration One Vision Housing Limited (202004724) Case 202004724 · Managing Relations The complaint is about the landlord’s: Decision that the resident should be permanently decanted. Handling of the decant. Complaint handling. 10 Nov 2021 No Maladministration Paradigm Housing Group Limited (202105824) Case 202105824 · Old Property Condition migrated-2025 The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the … 10 Nov 2021 Reasonable Redress Richmond Housing Partnership Limited (202004009) Case 202004009 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise related ASB by her neighbour. 10 Nov 2021 No Maladministration Rochdale Boroughwide Housing Limited (202100919) Case 202100919 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following leaks in the resident’s home. 10 Nov 2021 Maladministration The Guinness Partnership Limited (202102353) Case 202102353 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of redecoration work to the resident’s hallway. 10 Nov 2021 Reasonable Redress Vivid Housing Limited (202100151) Case 202100151 · Old Property Condition migrated-2025 REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Nov 2021 Reasonable Redress Clarion Housing Association Limited (202009298) Case 202009298 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance. 9 Nov 2021 Maladministration Leeds City Council (202007388) Case 202007388 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs at the property. 9 Nov 2021 No Maladministration London & Quadrant Housing Trust (202014974) Case 202014974 · Managing Relations The complaint is about: The landlord’s handling of the resident’s application for re-housing. The landlord’s associated complaint handling. The landlord … 9 Nov 2021 Partial Maladministration Ocean Housing Limited (202015720) Case 202015720 · Financial The complaint is regarding the landlord’s: Handling of repairs to the resident’s loft and chimney. Response to the resident’s concerns … 9 Nov 2021 Reasonable Redress Sanctuary Housing Association (202016572) Case 202016572 · ASB/Abuse/Nuisance The complaint concerns how the landlord dealt with the resident’s reports of antisocial behaviour (ASB) and noise nuisance: Prior to … 8 Nov 2021 No Maladministration Clarion Housing Association Limited (202108504) Case 202108504 · Managing Relations The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and … 8 Nov 2021 No Maladministration Guinness Housing Association Limited (202012379) Case 202012379 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. The landlord’s … 8 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202104391) Case 202104391 · Old Property Condition migrated-2025 REPORT COMPLAINT 202104391 London & Quadrant Housing Trust 8 November 2021 Our Approach The Housing Ombudsman’s approach to investigating and … 8 Nov 2021 Maladministration Onward Homes Limited (201915422) Case 201915422 · Managing Relations The complaint is about the landlord’s: response to the leaseholder’s reports of water ingress from the roof of his two … 8 Nov 2021 No Maladministration Southwark Council (202015389) Case 202015389 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled: A water leak into the property reported by the resident in April 2019. … 8 Nov 2021 Maladministration Torus62 Limited (202015133) Case 202015133 · Financial The complaint is about the landlord erroneously sending letters of tenancy breach and demand for payment in respect of water … 8 Nov 2021 No Maladministration Vivid Housing Limited (202016990) Case 202016990 · Managing Relations The complaint is about the way the landlord considered the complainant’s application for housing and its handling of the complaint. 8 Nov 2021 No Maladministration Westminster City Council (202011584) Case 202011584 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation. 5 Nov 2021 Maladministration Birmingham City Council (202011553) Case 202011553 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports request for reimbursement of costs for repairs to the … 5 Nov 2021 No Maladministration Citizen Housing (202015791) Case 202015791 · Estate Management REPORT COMPLAINT 202015791 Citizen Housing 5 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 5 Nov 2021 No Maladministration Hightown Housing Association Limited (202009452) Case 202009452 · Managing Relations The complaint is about: The local authority’s decision to allocate the property to the resident and the conduct of the … 5 Nov 2021 Partial Maladministration Peabody Trust (202015275) Case 202015275 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 5 Nov 2021 Reasonable Redress Thames Valley Housing Association Limited (202016953) Case 202016953 · Financial The complaint is about: The landlord’s handling of the resident’s communal electricity charges and refund. The landlord’s handling of the … 5 Nov 2021 Maladministration Thrive Homes Limited (202102346) Case 202102346 · Estate Management The complaint refers to: The landlord’s handling of the resident’s concerns about the location of the bin storage area, the … 5 Nov 2021 Outside Jurisdiction Wandle Housing Association Limited (202017622) Case 202017622 · Financial The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service … 4 Nov 2021 No Maladministration Metropolitan Thames Valley Housing (202105544) Case 202105544 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of no heating and hot water in the property. … 4 Nov 2021 Maladministration Sovereign Housing Association Limited (202106885) Case 202106885 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of soundproofing to the resident’s home. 3 Nov 2021 Outside Jurisdiction Kingston upon Thames Council (202116743) Case 202116743 · Local Authority / ALMO or TMO The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the outcome … 3 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202104947) Case 202104947 · Managing Relations The complaint is about how the landlord handled the resident’s request to assign his tenancy. The Ombudsman has also investigated … 3 Nov 2021 Maladministration Southwark Council (202017488) Case 202017488 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to ongoing mould and damp issues at the property. 3 Nov 2021 Outside Jurisdiction The Riverside Group Limited (202006904) Case 202006904 · Financial The complaint concerns the level of service charges. 3 Nov 2021 Maladministration Westminster City Council (201914122) Case 201914122 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of an unknown smell in her home. 2 Nov 2021 Outside Jurisdiction Exeter City Council (202110849) Case 202110849 · Local Authority / ALMO or TMO The complaint concerns the landlord’s request that a partition wall is reinstated. 2 Nov 2021 Outside Jurisdiction Kingston upon Thames Council (202116742) Case 202116742 · Local Authority / ALMO or TMO The complaint concerns the contact details provided on Council Tax information. 2 Nov 2021 Maladministration London & Quadrant Housing Trust (202015115) Case 202015115 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to her front garden brick wall. The … 2 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202108116) Case 202108116 · Managing Relations The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the … 2 Nov 2021 No Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846) Case 202004846 · Occupancy Rights The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process. 2 Nov 2021 Outside Jurisdiction Sanctuary Housing Association (202108590) Case 202108590 · Moving/Buying/Selling Home The complaint concerns the accuracy of a listing on Devon Homes Choice. 2 Nov 2021 Partial Maladministration Stockport Homes Limited (202006570) Case 202006570 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbour. The report … 2 Nov 2021 No Maladministration Vivid Housing Limited (202004239) Case 202004239 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s report that a staff member closed her complaint with the … 1 Nov 2021 No Maladministration Clarion Housing Association Limited (202103372) Case 202103372 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May … 1 Nov 2021 No Maladministration Housing Solutions (202108252) Case 202108252 · Financial The complaint refers to: The landlord’s handling of the resident’s reports that one of the bedrooms in her property was … 1 Nov 2021 No Maladministration One Housing Group Limited (202009670) Case 202009670 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the …