Places for People Homes Limited (202115072)
The complaint is about the landlord’s handling of the replacement of the resident’s roof.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Rochdale Boroughwide Housing Limited (202108668)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Salix Homes Limited (202016108)
This complaint is about the landlord's refusal of the resident’s request to either succeed to, or transfer into, her late mother's property.
Tower Hamlets Council (202102736)
The complaint is about the landlord’s decision to ask the resident to remove CCTV.
Westminster City Council (202108189)
The complaint concerns the landlord’s handling of: Repairs, following the resident’s report of a water leak from the property above. The associated complaint.
Lewisham Council (202105873)
The complaint about: The landlord’s response to the resident’s concerns about her boiler. The landlord’s handling of the associated complaint.
One Vision Housing Limited (202004724)
The complaint is about the landlord’s: Decision that the resident should be permanently decanted. Handling of the decant. Complaint handling.
Paradigm Housing Group Limited (202105824)
The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the resident’s reports of repairs required to the walls and a boundary fence. The landlord’s decision not to reimburse the resident for work to replaster the walls and replace the doors …
Richmond Housing Partnership Limited (202004009)
This complaint is about the landlord’s handling of the resident’s reports of noise related ASB by her neighbour.
Rochdale Boroughwide Housing Limited (202100919)
The complaint is about the landlord’s handling of repairs following leaks in the resident’s home.
The Guinness Partnership Limited (202102353)
The complaint is about the landlord’s handling of redecoration work to the resident’s hallway.
Vivid Housing Limited (202100151)
REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (202009298)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance.
Leeds City Council (202007388)
The complaint is about the landlord’s response to the resident’s request for repairs at the property.
London & Quadrant Housing Trust (202014974)
The complaint is about: The landlord’s handling of the resident’s application for re-housing. The landlord’s associated complaint handling. The landlord changing its housing allocation policy.
Ocean Housing Limited (202015720)
The complaint is regarding the landlord’s: Handling of repairs to the resident’s loft and chimney. Response to the resident’s concerns about the works it carried out, in relation to asbestos and building and safety regulation. Response to the resident’s concerns over damage caused to her personal belongings. Handling of the …
Sanctuary Housing Association (202016572)
The complaint concerns how the landlord dealt with the resident’s reports of antisocial behaviour (ASB) and noise nuisance: Prior to December 2019. From December 2019 onwards.
Clarion Housing Association Limited (202108504)
The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and the landlord’s handling of the associated formal complaint.
Guinness Housing Association Limited (202012379)
The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202104391)
REPORT COMPLAINT 202104391 London & Quadrant Housing Trust 8 November 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Onward Homes Limited (201915422)
The complaint is about the landlord’s: response to the leaseholder’s reports of water ingress from the roof of his two properties; complaints handling.
Southwark Council (202015389)
The complaint concerns how the landlord handled: A water leak into the property reported by the resident in April 2019. A water leak into the property reported by the resident in August 2020. The formal complaint into these matters.
Torus62 Limited (202015133)
The complaint is about the landlord erroneously sending letters of tenancy breach and demand for payment in respect of water charges, and its handling of enquiries about these letters and the subsequent complaint.
Vivid Housing Limited (202016990)
The complaint is about the way the landlord considered the complainant’s application for housing and its handling of the complaint.
Westminster City Council (202011584)
The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation.
Birmingham City Council (202011553)
The complaint is about the landlord’s response to the resident’s reports request for reimbursement of costs for repairs to the rear door at the property. The landlord’s complaints handling has also been investigated.
Citizen Housing (202015791)
REPORT COMPLAINT 202015791 Citizen Housing 5 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Hightown Housing Association Limited (202009452)
The complaint is about: The local authority’s decision to allocate the property to the resident and the conduct of the Allocations Officer. The landlord’s response to the resident’s concerns regarding the safety of the electrical, water, drainage, and heating systems. The Ombudsman has also considered the landlord’s handling of the …
Peabody Trust (202015275)
The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbour. The landlord’s response to the resident’s concern that he had not been advised of the ASB of his neighbour before his tenancy began. The landlord’s handling of required repairs …
Thames Valley Housing Association Limited (202016953)
The complaint is about: The landlord’s handling of the resident’s communal electricity charges and refund. The landlord’s handling of the resident’s associated complaint.
Thrive Homes Limited (202102346)
The complaint refers to: The landlord’s handling of the resident’s concerns about the location of the bin storage area, the standard of cleaning in the communal areas at his property and consequent request for a refund of his service charge. The landlord’s handling of the associated complaint.
Wandle Housing Association Limited (202017622)
The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service charges they are liable to pay. The landlord’s response to the resident’s reports that the landlord had violated the section 106 agreement for the property. The landlord’s response to the …
Metropolitan Thames Valley Housing (202105544)
The complaint is about: The landlord’s response to the resident’s reports of no heating and hot water in the property. The landlord’s associated complaint handling.
Sovereign Housing Association Limited (202106885)
The complaint is about the landlord’s handling of soundproofing to the resident’s home.
Kingston upon Thames Council (202116743)
The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the outcome of its investigation of their noise reports.
London & Quadrant Housing Trust (202104947)
The complaint is about how the landlord handled the resident’s request to assign his tenancy. The Ombudsman has also investigated the landlord’s complaint handling in relation to the above matter.
Southwark Council (202017488)
This complaint is about the landlord’s response to ongoing mould and damp issues at the property.
The Riverside Group Limited (202006904)
The complaint concerns the level of service charges.
Westminster City Council (201914122)
The complaint is about the landlord’s response to the resident’s reports of an unknown smell in her home.
Exeter City Council (202110849)
The complaint concerns the landlord’s request that a partition wall is reinstated.
Kingston upon Thames Council (202116742)
The complaint concerns the contact details provided on Council Tax information.
London & Quadrant Housing Trust (202015115)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to her front garden brick wall. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202108116)
The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the resident’s balcony door. The landlord’s handling of the associated complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846)
The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process.
Sanctuary Housing Association (202108590)
The complaint concerns the accuracy of a listing on Devon Homes Choice.
Stockport Homes Limited (202006570)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbour. The report will also address the landlord’s handling of the associated complaint.
Vivid Housing Limited (202004239)
The complaint is about: The landlord’s response to the resident’s report that a staff member closed her complaint with the Ombudsman untruthfully. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
Clarion Housing Association Limited (202103372)
The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May 2020. The landlord’s response to the resident’s reports of staff conduct during an inspection on 13 January 2021. The landlord’s response to the resident’s reports of a contractor attending her …
Housing Solutions (202108252)
The complaint refers to: The landlord’s handling of the resident’s reports that one of the bedrooms in her property was too small to be classed as a bedroom. The level of rent charged by the landlord to the resident based on the number of bedrooms in the property. The resident’s …
One Housing Group Limited (202009670)
The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the property. Response to a leak into the property. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)