Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2025 ×

Showing 5,432 of 16,595 decisions

Decisions

Most recent first
24 Apr 2025 Partial Maladministration Wolverhampton City Council (202322317) Case 202322317 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not … 23 Apr 2025 No Maladministration Citizen Housing (202417758) Case 202417758 · Financial The complaint is about the landlord’s response to the resident’s: Request for compensation for damage to her belongings caused by … 23 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202231456) Case 202231456 · Financial The complaint is about the landlord’s handling of compensation. We have also investigated the landlord’s complaint handling. 23 Apr 2025 Partial Maladministration Gentoo Group Limited (202417253) Case 202417253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move. 23 Apr 2025 Maladministration London Borough of Camden Council (202332543) Case 202332543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman … 23 Apr 2025 Outside Jurisdiction London Borough of Islington (202333492) Case 202333492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour. 23 Apr 2025 Severe Maladministration London Borough of Newham (202303385) Case 202303385 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to succeed to the tenancy. We have also investigated … 23 Apr 2025 Maladministration London Borough of Redbridge (202409090) Case 202409090 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to … 23 Apr 2025 Partial Maladministration Onward Homes Limited (202302512) Case 202302512 · Financial The complaint is about: The level and increase of service charges. The landlord’s handling of requests for information about service … 23 Apr 2025 Maladministration Peabody Trust (202423287) Case 202423287 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise transference from the … 23 Apr 2025 Reasonable Redress Sanctuary Housing Association (202318273) Case 202318273 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of drainage problems in his garden. We have also … 23 Apr 2025 Partial Maladministration Settle Group (202338563) Case 202338563 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Drainage issues. Reports of damage to the resident’s conservatory and sheds. Repairs … 23 Apr 2025 Maladministration Stonewater Limited (202319832) Case 202319832 · Managing Relations The complaint is about the landlord’s handling of the resident’s door and window replacements. We have also considered the landlord’s … 23 Apr 2025 Maladministration The Guinness Partnership Limited (202318314) Case 202318314 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs. 22 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202410492) Case 202410492 · Financial The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports … 22 Apr 2025 Maladministration Clarion Housing Association Limited (202315657) Case 202315657 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects. 22 Apr 2025 Maladministration London Borough of Barnet (202323383) Case 202323383 · Responsive repairs/activity This complaint is about the landlord’s handling of water ingress at the property. 22 Apr 2025 Maladministration London Borough of Lambeth (202316552) Case 202316552 · Responsive repairs/activity This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs. 22 Apr 2025 Maladministration London & Quadrant Housing Trust (202313879) Case 202313879 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of flooding in the carpark which caused damage to … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202213195) Case 202213195 · Managing Relations The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has … 22 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202321387) Case 202321387 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202322819) Case 202322819 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400354) Case 202400354 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of repairs to the chimney. 22 Apr 2025 No Maladministration Medway Council (202313199) Case 202313199 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of flooring repairs. 22 Apr 2025 Maladministration One Housing Group Limited (202322848) Case 202322848 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The … 22 Apr 2025 Partial Maladministration Peabody Trust (202220453) Case 202220453 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of a contractor’s conduct … 22 Apr 2025 Partial Maladministration Peabody Trust (202304274) Case 202304274 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November … 22 Apr 2025 Maladministration Peabody Trust (202319177) Case 202319177 · Managing Relations The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling. 22 Apr 2025 Maladministration Southampton City Council (202324519) Case 202324519 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a … 22 Apr 2025 Maladministration Stonewater Limited (202325080) Case 202325080 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 18 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202224796) Case 202224796 · Managing Relations The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also … 17 Apr 2025 Maladministration A2Dominion Housing Group Limited (202342384) Case 202342384 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to … 17 Apr 2025 Maladministration Bristol City Council (202339015) Case 202339015 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated … 17 Apr 2025 No Maladministration Citizen Housing (202321963) Case 202321963 · Managing Relations The complaint is about the landlord's: Response to the resident’s reports of a leak causing damp and mould at the … 17 Apr 2025 No Maladministration City of Doncaster Council (202320184) Case 202320184 · Managing Relations The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The … 17 Apr 2025 Partial Maladministration City of Lincoln Council (202425384) Case 202425384 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also assessed the … 17 Apr 2025 Partial Maladministration Haringey London Borough Council (202321169) Case 202321169 · Managing Relations The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top … 17 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202327447) Case 202327447 · Local Authority / ALMO or TMO The complaint is about the landlord's: Offer of compensation for its handling of a repair to a hole in paving … 17 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202346836) Case 202346836 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that … 17 Apr 2025 Maladministration London Borough of Islington (202333554) Case 202333554 · Estate Management The complaint is about the landlord's handling of the resident’s reports of dumped rubbish in communal areas of the building … 17 Apr 2025 Maladministration London Borough of Lambeth (202321970) Case 202321970 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint … 17 Apr 2025 Maladministration London Borough of Lambeth (202411410) Case 202411410 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Reports about the … 17 Apr 2025 Maladministration London Borough of Lewisham (202328037) Case 202328037 · Managing Relations The complaint is about the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint. 17 Apr 2025 Maladministration London & Quadrant Housing Trust (202234914) Case 202234914 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was … 17 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202307207) Case 202307207 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman … 17 Apr 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202322956) Case 202322956 · Financial This complaint is about: The landlord’s administration of the resident’s rent and service charge account. The landlord’s handling of the … 17 Apr 2025 Partial Maladministration Peabody Trust (202300329) Case 202300329 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and … 17 Apr 2025 Reasonable Redress Places for People Group Limited (202333234) Case 202333234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of … 17 Apr 2025 Partial Maladministration Southwark Council (202419180) Case 202419180 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 17 Apr 2025 Reasonable Redress Sparrow Shared Ownership Limited (202314747) Case 202314747 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of …