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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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28 Apr 2025 Maladministration Cornwall Housing Limited (202431990) Case 202431990 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about damp and mould. 28 Apr 2025 Partial Maladministration East Midlands Housing Group Limited (202430025) Case 202430025 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 28 Apr 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202427118) Case 202427118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint. 28 Apr 2025 Partial Maladministration London Borough of Barnet (202403095) Case 202403095 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler. … 28 Apr 2025 Maladministration London & Quadrant Housing Trust (202320315) Case 202320315 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. … 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202325879) Case 202325879 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been … 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202304162) Case 202304162 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays … 28 Apr 2025 Partial Maladministration Notting Hill Genesis (NHG) (202411006) Case 202411006 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 28 Apr 2025 Partial Maladministration Sage Rented Limited (SRL) (202311732) Case 202311732 · Managing Relations The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman … 28 Apr 2025 Partial Maladministration Shepherds Bush Housing Association Limited (202324063) Case 202324063 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould and associated repairs. Pest control reports. Antisocial Behaviour (ASB). 28 Apr 2025 Maladministration Southern Housing (202318776) Case 202318776 · Responsive repairs/activity The complaint concerns the landlord’s handling of the resident’s reports of a bed bug and mice infestation. 28 Apr 2025 Maladministration Stonewater Limited (202329440) Case 202329440 · Financial The complaint is about the landlord’s handling of: The resident's requests for repairs following a flood. The resident’s request for … 28 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202406803) Case 202406803 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of … 28 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202432658) Case 202432658 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and … 28 Apr 2025 Reasonable Redress Vivid Housing Limited (202328475) Case 202328475 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling. 28 Apr 2025 Partial Maladministration West Kent Housing Association (202340274) Case 202340274 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at … 25 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202335032) Case 202335032 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 25 Apr 2025 Maladministration Accent Housing Limited (202314860) Case 202314860 · Managing Relations The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling. 25 Apr 2025 Maladministration Birmingham City Council (202421689) Case 202421689 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB) by her neighbours. 25 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202300176) Case 202300176 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 25 Apr 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202334516) Case 202334516 · ASB/Abuse/Nuisance The resident’s complaint is regarding the landlord’s handling of: Repairs to a communal door lock. An Anti-social Behaviour (ASB) case … 25 Apr 2025 Severe Maladministration One Housing Group Limited (202322111) Case 202322111 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in her property. 25 Apr 2025 Maladministration Origin Housing Limited (202223894) Case 202223894 · Estate Management The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges. 25 Apr 2025 Reasonable Redress Peabody Trust (202346852) Case 202346852 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s … 25 Apr 2025 Maladministration Reading Borough Council (202332425) Case 202332425 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property. 25 Apr 2025 Maladministration Sanctuary Housing Association (202313926) Case 202313926 · Responsive repairs/activity The complaint is about the landlord’s: Handling of the resident’s reports of disrepair to the front door. Complaint handling. 25 Apr 2025 Maladministration Sovereign Network Group (202415159) Case 202415159 · Health and Safety (inc. building safety) The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling. 25 Apr 2025 Maladministration Sovereign Network Homes (202421228) Case 202421228 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a faulty balcony door. The Ombudsman has also … 25 Apr 2025 Reasonable Redress Stonewater Limited (202325998) Case 202325998 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling. 25 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202335557) Case 202335557 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint. 25 Apr 2025 Reasonable Redress Torus62 Limited (202330480) Case 202330480 · Responsive repairs/activity The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating. 25 Apr 2025 Partial Maladministration Torus62 Limited (202416059) Case 202416059 · Information and data management The complaint is about the landlord’s handling of: Repairs to the wet room. Repairs to the heating and hot water … 25 Apr 2025 No Maladministration Yorkshire Housing Limited (202326472) Case 202326472 · Estate Management REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Apr 2025 Maladministration Believe Housing Limited (202343170) Case 202343170 · Managing Relations REPORT COMPLAINT 202343170 Believe Housing Limited 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Apr 2025 No Maladministration bpha Limited (202312405) Case 202312405 · Estate Management The complaint is about the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. … 24 Apr 2025 Maladministration City of Westminster Council (202323288) Case 202323288 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting. 24 Apr 2025 No Maladministration Clarion Housing Association Limited (202326450) Case 202326450 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom … 24 Apr 2025 Partial Maladministration East Midlands Housing Group Limited (202308841) Case 202308841 · Financial The complaint is about: The landlord’s handling of the resident's service charge administration. The level and reasonableness of the resident’s … 24 Apr 2025 Partial Maladministration First Choice Homes Oldham Limited (202345542) Case 202345542 · Information and data management The complaint is about: The landlord placing a warning marker about the resident on its systems. The landlord’s complaint handling. 24 Apr 2025 Maladministration Haringey London Borough Council (202341320) Case 202341320 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s … 24 Apr 2025 Maladministration Havebury Homes (202304161) Case 202304161 · Occupancy Rights The complaint is about how the landlord handled the granting of the resident’s starter tenancy. 24 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202346620) Case 202346620 · Managing Relations The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of … 24 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202426557) Case 202426557 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate … 24 Apr 2025 Maladministration London Borough of Lambeth (202228806) Case 202228806 · Estate Management The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, … 24 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202421535) Case 202421535 · Managing Relations The complaint is about the landlord’s handling of the works to: The paving and an overgrown tree. The garden boundary … 24 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202327478) Case 202327478 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of drainage issues in his garden. The landlord’s complaint … 24 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202224871) Case 202224871 · Financial The complaint is about the landlord’s handling of the resident’s: Rent account following a succession. Associated complaint, including her use … 24 Apr 2025 Partial Maladministration Peabody Trust (202314279) Case 202314279 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the adequacy of the insulation in the home. … 24 Apr 2025 Partial Maladministration Places for People Group Limited (202303263) Case 202303263 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated … 24 Apr 2025 No Maladministration Swindon Borough Council (202321619) Case 202321619 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).