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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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30 Apr 2025 Maladministration The Guinness Partnership Limited (202318752) Case 202318752 · Managing Relations The complaint is about: The resident's reports of faulty windows resulting in damp and mould. The resident's reports of faulty … 30 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202322043) Case 202322043 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, … 30 Apr 2025 Maladministration Thirteen Housing Group Limited (202414559) Case 202414559 · Responsive repairs/activity The complaint is about the landlord's handling of reports of damp and mould and the associated repairs. 30 Apr 2025 Reasonable Redress Thrive Homes Limited (202400096) Case 202400096 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of anti-social behaviour (ASB). 30 Apr 2025 No Maladministration Together Housing Association Limited (202327211) Case 202327211 · Financial The complaint is about the resident’s concerns about the landlord’s handling of his rent account. 30 Apr 2025 Partial Maladministration Together Housing Association Limited (202339241) Case 202339241 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of repairs to the flooring; associated complaint. 30 Apr 2025 Partial Maladministration Torus62 Limited (202329651) Case 202329651 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint. 30 Apr 2025 Reasonable Redress Town and Country Housing (202219392) Case 202219392 · Financial The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for reimbursement for damaged … 30 Apr 2025 Maladministration Vico Homes Limited (202414925) Case 202414925 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 30 Apr 2025 Partial Maladministration Wandle Housing Association Limited (202425702) Case 202425702 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB). reports of an outstanding repair … 30 Apr 2025 Partial Maladministration WATMOS Community Homes (202316586) Case 202316586 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. We have also investigated the landlord’s … 30 Apr 2025 Partial Maladministration West Kent Housing Association (202321956) Case 202321956 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a move. The repairs to the resident’s property … 29 Apr 2025 Maladministration Arun District Council (202329684) Case 202329684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. … 29 Apr 2025 Maladministration Basildon Borough Council (202323861) Case 202323861 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s gas fire. The landlord’s complaint handling has also … 29 Apr 2025 Partial Maladministration City of Westminster Council (202417749) Case 202417749 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Repairs to a blocked pipe and associated leaks. The recording of the … 29 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202225008) Case 202225008 · Managing Relations The complaint is about the landlord’s handling of: Repairs to gaps to doors. Porch tile repairs. The aerial not functioning. … 29 Apr 2025 Maladministration Harlow District Council (202322940) Case 202322940 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the gutter. The resident’s complaint. 29 Apr 2025 Partial Maladministration Hundred Houses Society Limited (202423589) Case 202423589 · Financial The complaint is about the landlord’s response to the resident’s: Concerns regarding access for gas safety checks (AGS). Reports of … 29 Apr 2025 Maladministration London Borough of Brent (202328862) Case 202328862 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall … 29 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202316559) Case 202316559 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy of … 29 Apr 2025 Maladministration London Borough of Hillingdon (202323642) Case 202323642 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment … 29 Apr 2025 Reasonable Redress London Borough of Hounslow (202325961) Case 202325961 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. 29 Apr 2025 Partial Maladministration London Borough of Lambeth (202311666) Case 202311666 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties … 29 Apr 2025 No Maladministration London Borough of Lambeth (202314858) Case 202314858 · Local Authority / ALMO or TMO REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Apr 2025 Partial Maladministration London Borough of Lewisham (202400846) Case 202400846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Foxes living under the property. Damp and mould. … 29 Apr 2025 Maladministration London Borough of Lewisham (202419068) Case 202419068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Reports of toilet repair … 29 Apr 2025 Maladministration London & Quadrant Housing Trust (202414935) Case 202414935 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of repairs required to unlevel flooring and internal openings. 29 Apr 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326838) Case 202326838 · Old Property Condition categories The complaint is about the landlord's handling of remedial repairs to the bathroom following a leak. 29 Apr 2025 Partial Maladministration Notting Hill Genesis (202202911) Case 202202911 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of reports regarding the communal lights and concerns about the associated service charges. … 29 Apr 2025 Partial Maladministration Notting Hill Genesis (202306301) Case 202306301 · Financial The complaint is about the landlord’s handling of the resident’s concerns that service charges were not aligned with her tenancy … 29 Apr 2025 Partial Maladministration Orbit Housing Association Limited (202321905) Case 202321905 · Managing Relations The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint. 29 Apr 2025 Partial Maladministration Peabody Trust (202306706) Case 202306706 · Managing Relations The complaint is about: The landlord’s response to the reports of flooding in her garden. The landlord’s complaint handling. 29 Apr 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202321903) Case 202321903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas . 29 Apr 2025 Maladministration Rochdale Boroughwide Housing Limited (202323080) Case 202323080 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for: A radiator to be to be installed in … 29 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202127512) Case 202127512 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request to pay her service charge bill over an extended … 29 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202411245) Case 202411245 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports about the standard of works to her home. The … 29 Apr 2025 Maladministration Sanctuary Housing Association (202408768) Case 202408768 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. 29 Apr 2025 Partial Maladministration Stonewater Limited (202413372) Case 202413372 · Information and data management The complaint is about the landlord’s response to the resident’s: reports of water ingress and associated damp and mould. complaint. … 29 Apr 2025 Maladministration The Riverside Group Limited (202315925) Case 202315925 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of … 29 Apr 2025 Partial Maladministration The Riverside Group Limited (202321479) Case 202321479 · Managing Relations The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint. 29 Apr 2025 Maladministration The Riverside Group Limited (202330237) Case 202330237 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was … 29 Apr 2025 Maladministration Thirteen Housing Group Limited (202234205) Case 202234205 · Managing Relations The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered … 29 Apr 2025 Mediation Torus62 Limited (202405696) Case 202405696 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property. 29 Apr 2025 No Maladministration Vico Homes Limited (202317286) Case 202317286 · ASB/Abuse/Nuisance The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its … 29 Apr 2025 Maladministration Wokingham Borough Council (202333811) Case 202333811 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent … 28 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202228086) Case 202228086 · Managing Relations This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling. 28 Apr 2025 Maladministration Abri Group Limited (202233472) Case 202233472 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling … 28 Apr 2025 Maladministration Abri Group Limited (202234471) Case 202234471 · Estate Management The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. … 28 Apr 2025 Maladministration Bromford Housing Group Limited (202407342) Case 202407342 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 Apr 2025 Partial Maladministration Castles & Coasts Housing Association Limited (202317613) Case 202317613 · Estate Management The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her …