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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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30 Apr 2025 Partial Maladministration Leeds City Council (202320876) Case 202320876 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: The removal of a greenhouse, conservatory and shed prior to a … 30 Apr 2025 No Maladministration Livv Housing Group (202410272) Case 202410272 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s report of damp in his property. 30 Apr 2025 Maladministration London Borough of Camden Council (202407729) Case 202407729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste … 30 Apr 2025 Partial Maladministration London Borough of Croydon (202402696) Case 202402696 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to move. Reports of mould. Complaint. 30 Apr 2025 Maladministration London Borough of Harrow (202345085) Case 202345085 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external … 30 Apr 2025 Maladministration London Borough of Hillingdon (202322717) Case 202322717 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. 30 Apr 2025 Maladministration London Borough of Islington (202301334) Case 202301334 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns … 30 Apr 2025 Partial Maladministration London Borough of Islington (202411101) Case 202411101 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has … 30 Apr 2025 Maladministration London Borough of Lambeth (202219263) Case 202219263 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. The Ombudsman has also … 30 Apr 2025 Maladministration London Borough of Lambeth (202327193) Case 202327193 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the … 30 Apr 2025 Maladministration London Borough of Lewisham (202408551) Case 202408551 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports … 30 Apr 2025 Maladministration London Borough of Lewisham (202418158) Case 202418158 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and … 30 Apr 2025 Maladministration London Borough of Tower Hamlets (202329830) Case 202329830 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has … 30 Apr 2025 Maladministration London Borough of Waltham Forest (202425232) Case 202425232 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the … 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202308712) Case 202308712 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (202329734) Case 202329734 · Managing Relations The complaint is about the landlord’s response to the resident’s request to replace her windows and doors. The Ombudsman has … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202233208) Case 202233208 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint. 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300219) Case 202300219 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint. 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307640) Case 202307640 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding: Communal repairs to a wooden door frame and … 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202341552) Case 202341552 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of a leak. Associated complaint. 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202346173) Case 202346173 · Financial The complaint is about the landlord’s response to the resident’s requests for: information on the service charges for the 2024 … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202404648) Case 202404648 · Financial The complaint is about the landlord’s handling of the resident’s service charge refund. 30 Apr 2025 No Maladministration Newark and Sherwood District Council (202322776) Case 202322776 · Local Authority / ALMO or TMO The complaint is about: The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct. 30 Apr 2025 Partial Maladministration Newcastle City Council (202321839) Case 202321839 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of disrepair, including damp and mould. The Ombudsman has … 30 Apr 2025 No Maladministration Nottingham City Council (202318700) Case 202318700 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of a leak. Handling of the formal complaint. 30 Apr 2025 Maladministration Notting Hill Genesis (202304740) Case 202304740 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint … 30 Apr 2025 Reasonable Redress Notting Hill Genesis (202326386) Case 202326386 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate. 30 Apr 2025 Partial Maladministration Notting Hill Genesis (NHG) (202306374) Case 202306374 · Information and data management The complaint is about the landlords handling of: Repairs to the resident’s platform lift. The resident’s requests for interior decorating. … 30 Apr 2025 Maladministration One Housing Group Limited (202413150) Case 202413150 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. 30 Apr 2025 Partial Maladministration Onward Homes Limited (202234766) Case 202234766 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of structural repairs to … 30 Apr 2025 Partial Maladministration Orbit Group Limited (202411340) Case 202411340 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint. 30 Apr 2025 Maladministration Paragon Asra Housing Limited (202233884) Case 202233884 · Financial The complaint is about the landlord’s handling of: The resident’s requests for explanations and evidence for increases to her service … 30 Apr 2025 Maladministration Paragon Asra Housing Limited (202319954) Case 202319954 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 30 Apr 2025 Partial Maladministration Peabody Trust (202231798) Case 202231798 · Managing Relations The resident’s complaint is about the landlord’s handling of: An assault and not being able to retrieve footage. Informing the … 30 Apr 2025 Maladministration Peabody Trust (202313449) Case 202313449 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB). 30 Apr 2025 Maladministration Peabody Trust (202348571) Case 202348571 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. … 30 Apr 2025 Partial Maladministration Peabody Trust (202418731) Case 202418731 · Financial The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial … 30 Apr 2025 Reasonable Redress Penge Churches Housing Association Limited (202323909) Case 202323909 · Responsive repairs/activity This complaint is about the landlord’s handling of reports of water ingress. 30 Apr 2025 Maladministration Places for People Group Limited (202412933) Case 202412933 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs … 30 Apr 2025 Partial Maladministration Places for People Group Limited (202419425) Case 202419425 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 30 Apr 2025 Partial Maladministration Sanctuary Housing Association (202304263) Case 202304263 · Managing Relations The complaint is about the resident’s concerns that a faulty boiler caused increased electricity bills. The Ombudsman has also considered … 30 Apr 2025 Partial Maladministration Southampton City Council (202319968) Case 202319968 · Local Authority / ALMO or TMO The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident … 30 Apr 2025 Maladministration Southern Housing (202402427) Case 202402427 · Estate Management The complaint is about the landlord’s handling of: Reports of roof leaks causing damp and mould in the resident’s property. … 30 Apr 2025 Partial Maladministration Southern Housing (202406935) Case 202406935 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of lighting and electrical issues in her home. The … 30 Apr 2025 Maladministration Sovereign Network Homes (202424745) Case 202424745 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 30 Apr 2025 Partial Maladministration St Albans City and District Council (202300948) Case 202300948 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, … 30 Apr 2025 Partial Maladministration Stevenage Borough Council (202308817) Case 202308817 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s reports of: Condensation in the loft. Damp and mould. The … 30 Apr 2025 No Maladministration Thanet District Council (202320019) Case 202320019 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023. 30 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322872) Case 202322872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated … 30 Apr 2025 Maladministration The Community Housing Group Limited (202426589) Case 202426589 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. …