East Midlands Housing Group Limited (202346240)
The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Ekaya Housing Association Limited (202219035)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Flagship Housing Group Limited (202317467)
The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. The lounge floor.
Hackney Housing Co-operative Limited (202225603)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in the property. Complaint handling.
Jigsaw Homes Group Limited (202234888)
The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202326521)
The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to deliver a fire safety programme. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202318964)
The complaint is about the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation of radiator thermostats. The installation of a new electric fire. The associated complaints.
London Borough of Lewisham (202428707)
The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent damage to the property.
London Borough of Newham (202232963)
The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered the landlord’s Knowledge and Information management (KIM).
London & Quadrant Housing Trust (202315612)
The complaint is about the landlord’s handling of: Repairs in the bathroom to the tiling, sink, bath panel, light and extractor fan. A leak from the bath which damaged the ceiling below. The resident’s request for a new bathroom. The formal complaint. The Ombudsman has also considered the landlord’s knowledge …
London & Quadrant Housing Trust (202324056)
The complaint is about the landlord’s handling of: The sign-up process and the resident’s request for a transfer to a more suitable property. The associated complaint.
London & Quadrant Housing Trust (202418159)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s complaint handling has also been considered.
Metropolitan Thames Valley Housing (MTV) (202307376)
This complaint is about the landlord’s handling of: The resident’s request for support when the lift in the block was out of service. The resident’s request for rehousing. The associated complaint.
Midland Heart Limited (202226163)
The complaint is about the landlord’s handling of: Reports of repairs and silverfish. The associated complaint.
Orbit Housing Association Limited (202413924)
The complaint is about the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of a fire door. Communal maintenance.
Origin Housing Limited (202425613)
The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202227582)
The complaint is about the landlord’s handling of: Reports of damp and mould. The resident’s complaint.
Peabody Trust (202316643)
The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain heat. The landlord’s handling of the complaint.
Peabody Trust (202410207)
The complaint is about: the landlord’s response to the resident’s concerns about her rent and service charges for the financial year 2024 to 2025. the landlord’s complaint handling.
Places for People Group Limited (202416696)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Sanctuary Housing Association (202230351)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the guttering and facia board. We have also considered the landlord’s complaint handling.
Southern Housing (202119657)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the flooring. The landlord’s complaint handling has also been considered.
Sovereign Network Group (202330557)
The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property.
The Guinness Partnership Limited (202431434)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint.
Torus62 Limited (202427099)
The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in the garden; Reports of issues with the fence in the garden; The resident’s reports of rats in the garden.
Trident Housing Association Limited (202347549)
The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to install a lock or door to a bin store associated complaint
Chelmer Housing Partnership Limited (202300166)
The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202346766)
The complaint is about the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns while he was in temporary accommodation. Associated formal complaint.
London Borough of Camden Council (202331237)
The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous Ombudsman determination. The associated complaints.
London Borough of Tower Hamlets (202300813)
The complaint is about: The handling of the resident’s insurance claim, including his reports of damage to his decorations and flooring. The resident’s concerns regarding the amount he was offered to settle the insurance claim.
London & Quadrant Housing Trust (L&Q) (202213634)
The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.
London & Quadrant Housing Trust (L&Q) (202328590)
This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff.
Metropolitan Thames Valley Housing (MTV) (202326012)
The complaint is about the landlord’s response to the resident’s report of a leak in his bathroom. We have also looked at the landlord’s complaint handling.
Peabody Trust (202333638)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. Reports of repairs to the intercom system and associated service charges. We have also considered the landlord’s complaint handling.
Platform Housing Group Limited (202317441)
The complaint is about the landlord’s response to the resident’s queries about service charges.
Southern Housing (202312546)
The complaint is about the landlord’s handling of reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202321638)
The complaints are about the landlord's handling of: Outstanding communal repairs. Outstanding defect works. The associated formal complaint.
Southern Housing (202345840)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
Sovereign Network Homes (202322657)
The complaint is about the landlord’s handling of leaks in the property.
Thirteen Housing Group Limited (202440546)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
Together Housing Association Limited (202332525)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Westward Housing Group Limited (202339011)
The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments.
London & Quadrant Housing Trust (L&Q) (202307107)
The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint.
Stonewater Limited (202317294)
The complaint is about the landlord's handling of reports of A toilet leak at the property. Other repairs at the property. We have also investigated the associated complaint handling.
A2Dominion Housing Group Limited (202309936)
The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal complaint.
Abri Group Limited (202318516)
The complaint is about the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for information about the service charge. Associated complaint.
Bolsover District Council (202326157)
The complaint is about the landlord’s handling of reports of noise nuisance.
Citizen Housing (202404305)
The complaint is about the landlord’s response to the resident’s: Report of a leak and associated repairs. Request for the landlord to buy back the property. We have also considered the landlord’s: Complaint handling. Record keeping.
Clarion Housing Association Limited (202303877)
The complaint is about the landlord’s handling of the resident’s concerns about his rent account.
Clarion Housing Association Limited (202317990)
The complaint is about the landlord’s: Handling of reports of a hole in the roof. Response on repairs to a fence. Response on communication preferences.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)