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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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2 May 2025 Partial Maladministration Bristol City Council (202414595) Case 202414595 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident losing access to an area at the rear of her … 2 May 2025 No Maladministration Cheshire Peaks & Plains Housing Trust Limited (202326951) Case 202326951 · Responsive repairs/activity The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio. 2 May 2025 Partial Maladministration Clarion Housing Association Limited (202323617) Case 202323617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The repair needed to the … 2 May 2025 Maladministration Epping Forest District Council (202409710) Case 202409710 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a bathroom door repair. 2 May 2025 Maladministration London Borough of Lambeth (202418715) Case 202418715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated … 2 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202410518) Case 202410518 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have … 2 May 2025 Partial Maladministration Places for People Group Limited (202332149) Case 202332149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports made about the resident’s placement of his bins and its response … 2 May 2025 Partial Maladministration Sanctuary Housing Association (202415885) Case 202415885 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s toilet and their request for compensation. We have … 1 May 2025 Reasonable Redress A2Dominion Housing Group Limited (202317948) Case 202317948 · Managing Relations The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling. 1 May 2025 Partial Maladministration Brighton and Hove City Council (202326066) Case 202326066 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about access for postal deliveries. The Ombudsman has also … 1 May 2025 Maladministration Citizen Housing (202408800) Case 202408800 · Managing Relations The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the … 1 May 2025 Maladministration East Devon District Council (202408160) Case 202408160 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated … 1 May 2025 Maladministration GreenSquareAccord Limited (202427767) Case 202427767 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). This Service has also considered … 1 May 2025 Outside Jurisdiction Haringey London Borough Council (202302313) Case 202302313 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof. 1 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202409390) Case 202409390 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of a roof leak. Associated complaint. We have also … 1 May 2025 Partial Maladministration Newcastle City Council (202401861) Case 202401861 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs in respect to bathroom cladding, a back … 1 May 2025 Maladministration Paragon Asra Housing Limited (202216244) Case 202216244 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. Remedial repairs. The complaint. The landlord operates … 1 May 2025 Maladministration Southern Housing (202313985) Case 202313985 · Managing Relations The complaint is about the landlord’s: Handling of repairs to a shutter. Response to the resident’s reports of damp and … 1 May 2025 Reasonable Redress Southern Housing (202405356) Case 202405356 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to a fence. 1 May 2025 Partial Maladministration Sovereign Network Group (202418190) Case 202418190 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at his property. The associated … 30 Apr 2025 No Maladministration Amplius Living (202322332) Case 202322332 · Old Estate Management categories The complaint is about the landlord’s goodwill payment offer for the resident’s complaint about being stuck in a lift. 30 Apr 2025 Maladministration Birmingham City Council (202306428) Case 202306428 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 30 Apr 2025 Maladministration bpha Limited (202331483) Case 202331483 · Financial The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of … 30 Apr 2025 Partial Maladministration Brentwood Borough Council (202423316) Case 202423316 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, … 30 Apr 2025 Maladministration Bromford Housing Group Limited (202316639) Case 202316639 · Managing Relations The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, … 30 Apr 2025 No Maladministration Citizen Housing Group Limited (202005003) Case 202005003 · Financial The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould 30 Apr 2025 No Maladministration City of Doncaster Council (202422091) Case 202422091 · ASB/Abuse/Nuisance The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports. 30 Apr 2025 Maladministration City of London Corporation (202322550) Case 202322550 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s queries and concerns about a major works programme. The Ombudsman … 30 Apr 2025 Maladministration City of Westminster Council (202420114) Case 202420114 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to a leak into the resident’s property. 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202302489) Case 202302489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him … 30 Apr 2025 Maladministration Clarion Housing Association Limited (202309520) Case 202309520 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202320967) Case 202320967 · ASB/Abuse/Nuisance The complaint is about: the impact of the landlord’s handling of antisocial behaviour (ASB) issues on the resident’s health. the … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202322273) Case 202322273 · Financial This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s property. … 30 Apr 2025 Maladministration Clarion Housing Association Limited (202419465) Case 202419465 · Moving/Buying/Selling Home The complaint is about the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202419919) Case 202419919 · Financial The complaint is about the landlord’s response to: The resident’s reports about heat loss. The resident’s reports about damp and … 30 Apr 2025 Reasonable Redress Connexus Homes Limited (202411289) Case 202411289 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 30 Apr 2025 Partial Maladministration Cornwall Housing Limited (202419341) Case 202419341 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to … 30 Apr 2025 Maladministration Derby City Council (202316973) Case 202316973 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the … 30 Apr 2025 Maladministration East Devon District Council (202341433) Case 202341433 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the hallway floor. We have also investigated the landlord’s complaint … 30 Apr 2025 Partial Maladministration ForHousing Limited (202323664) Case 202323664 · Financial The complaint is about the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the … 30 Apr 2025 Partial Maladministration Golding Homes Limited (202329551) Case 202329551 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs needed following a leak in the loft. … 30 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202334007) Case 202334007 · Managing Relations The complaint is about the landlord’s handling of the renewal of the windows and front door. floorboard repairs. The Ombudsman … 30 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202400610) Case 202400610 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs including damp and mould, defective windows, and … 30 Apr 2025 Maladministration Habinteg Housing Association Limited (202322067) Case 202322067 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Wet room repairs. The resident’s complaint. 30 Apr 2025 No Maladministration Halton Housing (202416113) Case 202416113 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s antisocial behaviour (ASB) reports. The resident’s repairs reports. The resident’s … 30 Apr 2025 Partial Maladministration Haringey London Borough Council (202416668) Case 202416668 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment … 30 Apr 2025 Partial Maladministration Housing For Women (202402247) Case 202402247 · Managing Relations The complaint is about: 30 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202413056) Case 202413056 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour. 30 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202322689) Case 202322689 · Financial The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The … 30 Apr 2025 Maladministration Joseph Rowntree Housing Trust (202327976) Case 202327976 · Managing Relations The complaint is about the landlord's handling of the resident's reports of outstanding repairs. We have also considered the landlord's …