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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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8 May 2025 Maladministration Hyde Housing Association Limited (202306741) Case 202306741 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 8 May 2025 Partial Maladministration Hyde Housing Association Limited (202405328) Case 202405328 · Managing Relations The complaint is about the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during … 8 May 2025 Maladministration Leeds City Council (202338609) Case 202338609 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for a repair to the hallway. 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320263) Case 202320263 · Managing Relations The complaint is about the landlord’s handling of: Electrical and plumbing repairs from August 2023. The resident’s request for it … 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202217416) Case 202217416 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. … 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202317243) Case 202317243 · Managing Relations The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331174) Case 202331174 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339089) Case 202339089 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We … 8 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202308698) Case 202308698 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 8 May 2025 Maladministration Newcastle City Council (202309838) Case 202309838 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman … 8 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202324857) Case 202324857 · Financial The complaint is about: The landlord’s handling of the resident’s reports that her mobility scooter had been stolen and her … 8 May 2025 Partial Maladministration One Vision Housing Limited (202319366) Case 202319366 · Financial The complaint is about: The landlord’s handling of the resident’s reports of no heating. The level of service charge increase. … 8 May 2025 Maladministration Poplar Housing And Regeneration Community Association Limited (202317888) Case 202317888 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by her neighbour. 8 May 2025 Partial Maladministration SHAL Housing Limited (202321204) Case 202321204 · Information and data management The complaint is about the landlord's handling of a rewire at the resident’s property, including: 8 May 2025 Reasonable Redress Sovereign Network Homes (202306022) Case 202306022 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Concerns about the landlord’s staff member’s conduct … 8 May 2025 Maladministration The Guinness Partnership Limited (202313998) Case 202313998 · Financial The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s … 7 May 2025 Maladministration Bromford Housing Group Limited (202223880) Case 202223880 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 7 May 2025 Reasonable Redress Calico Homes Limited (202223644) Case 202223644 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of water ingress and mould. We have also considered … 7 May 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202415888) Case 202415888 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 7 May 2025 Maladministration Citizen Housing (202322769) Case 202322769 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of issues with the resident’s living room light switch . 7 May 2025 Partial Maladministration Clarion Housing Association Limited (202410568) Case 202410568 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen … 7 May 2025 No Maladministration Housing 21 (202216267) Case 202216267 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of staff conduct. Reports of anti-social behaviour (ASB). Associated … 7 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321012) Case 202321012 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. We have also considered … 7 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202348214) Case 202348214 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the … 7 May 2025 Mediation Notting Hill Genesis (NHG) (202214960) Case 202214960 · Financial The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the … 7 May 2025 Severe Maladministration Origin Housing Limited (202402900) Case 202402900 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated concerns about a … 7 May 2025 Reasonable Redress Royal Borough of Kingston Upon Thames (202422490) Case 202422490 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety inspection. 7 May 2025 Maladministration Saffron Housing Trust Limited (202321028) Case 202321028 · Planned Works The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the … 7 May 2025 Maladministration Southern Housing (202423862) Case 202423862 · Managing Relations The complaint is about the landlord’s handling of: repairs to the property. the subsequent complaint. 6 May 2025 Reasonable Redress Birmingham City Council (202331908) Case 202331908 · Local Authority / ALMO or TMO This complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The resident’s report that the … 6 May 2025 Partial Maladministration Calico Homes Limited (202323515) Case 202323515 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports about the condition of the property on moving in. … 6 May 2025 Partial Maladministration Clarion Housing Association Limited (202425929) Case 202425929 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) from the neighbour. The management transfer. Repairs … 6 May 2025 Reasonable Redress Colchester City Council (202322142) Case 202322142 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the … 6 May 2025 Maladministration Derby City Council (202222467) Case 202222467 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and … 6 May 2025 Partial Maladministration Ipswich Borough Council (202326517) Case 202326517 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint. 6 May 2025 Maladministration London Borough of Camden Council (202322539) Case 202322539 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also … 6 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202301773) Case 202301773 · Responsive repairs/activity The landlord’s handling of repairs to the front door and windows. 6 May 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202313441) Case 202313441 · Responsive repairs/activity The complaint is about the landlord handling of damp and mould at the resident’s property. 6 May 2025 Maladministration Paragon Asra Housing Limited (202328623) Case 202328623 · Financial The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to … 6 May 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234) Case 202321234 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and … 6 May 2025 Mediation Sanctuary Housing Association (202425499) Case 202425499 · Managing Relations The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s … 6 May 2025 Maladministration Sandwell Metropolitan Borough Council (202414527) Case 202414527 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also … 6 May 2025 Maladministration Soha Housing Limited (202337405) Case 202337405 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor. 6 May 2025 Maladministration Sovereign Network Group (202400099) Case 202400099 · Responsive repairs/activity The complaint is about the landlord’s handling of: Damp and mould. The resident’s complaint. 6 May 2025 Maladministration Stockport Homes Limited (202406883) Case 202406883 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of reported damp and mould. 6 May 2025 Maladministration The Riverside Group Limited (202324423) Case 202324423 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff. 6 May 2025 Maladministration The Riverside Group Limited (202403212) Case 202403212 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated … 6 May 2025 Maladministration Torus62 Limited (202329890) Case 202329890 · Responsive repairs/activity The complaint is about the landlord’s handling of requests for repairs to the bathroom. 6 May 2025 Maladministration Wigan Council (202322214) Case 202322214 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog. 2 May 2025 Maladministration Birmingham City Council (202416669) Case 202416669 · Managing Relations The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also …