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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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13 May 2025 Maladministration Orbit Housing Association Limited (202324602) Case 202324602 · Financial The complaint is about the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered … 13 May 2025 Maladministration The Riverside Group Limited (202323637) Case 202323637 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an … 12 May 2025 Maladministration Amplius Living (202331335) Case 202331335 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance. The Ombudsman has also considered the … 12 May 2025 Partial Maladministration Amplius Living (202416520) Case 202416520 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould and subsequent remedial repairs. This … 12 May 2025 Partial Maladministration Bernicia Group (202420134) Case 202420134 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: An unpleasant smell in the property. Having to … 12 May 2025 No Maladministration Beyond Housing Limited (202317261) Case 202317261 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 12 May 2025 Reasonable Redress Clarion Housing Association Limited (202228885) Case 202228885 · Financial The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered … 12 May 2025 Reasonable Redress GreenSquareAccord Limited (202320731) Case 202320731 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. … 12 May 2025 Maladministration Haringey London Borough Council (202329072) Case 202329072 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould … 12 May 2025 Mediation Harlow District Council (202307732) Case 202307732 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the front door replacement at the resident’s property. 12 May 2025 No Maladministration Hightown Housing Association Limited (202320493) Case 202320493 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels … 12 May 2025 Partial Maladministration Homes Plus Limited (202321094) Case 202321094 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, drainage smells, and inadequate insulation. Associated complaint. 12 May 2025 Maladministration London Borough of Barking and Dagenham (202326813) Case 202326813 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The … 12 May 2025 Maladministration London Borough of Havering Council (202404302) Case 202404302 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint. 12 May 2025 Partial Maladministration London Borough of Islington (202424420) Case 202424420 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of a pest infestation. A request … 12 May 2025 Maladministration London Borough of Newham (202421004) Case 202421004 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and … 12 May 2025 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202303582) Case 202303582 · Financial The complaint is about the landlord’s handling of the resident’s service charge. 12 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305700) Case 202305700 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of repairs to a communal lift. 12 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324021) Case 202324021 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in completing repairs to the communal doors … 12 May 2025 Partial Maladministration Look Ahead Care and Support Limited (202332698) Case 202332698 · Managing Relations The complaint is about the landlord’s handling of: Information given to the resident about future accommodation. The resident’s dissatisfaction with … 12 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202410487) Case 202410487 · Financial The complaint is about the landlord’s response to: the resident’s request for the reimbursement of repair costs. the resident’s request … 12 May 2025 Outside Jurisdiction One Vision Housing Limited (202318446) Case 202318446 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of flooding from the property above and the subsequent … 12 May 2025 Partial Maladministration Peabody Trust (202201391) Case 202201391 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Errors on the service charge accounts. The cost … 12 May 2025 Maladministration Peabody Trust (202326137) Case 202326137 · Financial The complaint is about the landlord’s response to: the resident’s concerns about her rent account. the resident’s complaint. 12 May 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202324032) Case 202324032 · Managing Relations REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach … 12 May 2025 Maladministration Progress Housing Association Limited (202319616) Case 202319616 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling … 12 May 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202323133) Case 202323133 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property. 12 May 2025 Reasonable Redress Southern Housing (202324125) Case 202324125 · Responsive repairs/activity The complaint is about the landlord’s handling of reports about a leak. 12 May 2025 Partial Maladministration Stevenage Borough Council (202300243) Case 202300243 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at … 12 May 2025 Maladministration The Guinness Partnership Limited (202316816) Case 202316816 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of concerns about an internal fire door. 12 May 2025 Partial Maladministration The Riverside Group Limited (202322210) Case 202322210 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about extractor fans. The landlord's complaint handling. 10 May 2025 Partial Maladministration London & Quadrant Housing Trust (202318757) Case 202318757 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour from a neighbour. Response to the … 10 May 2025 Partial Maladministration Peabody Trust (202318306) Case 202318306 · Managing Relations The complaint is about the landlord’s handling of: Repairs. The resident’s complaint. 9 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202322161) Case 202322161 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of … 9 May 2025 Maladministration Basildon Borough Council (202320344) Case 202320344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for … 9 May 2025 Maladministration City of Westminster Council (202437891) Case 202437891 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a persistent roof leak and damp and mould. 9 May 2025 Maladministration Clarion Housing Association Limited (202313687) Case 202313687 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated … 9 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202423217) Case 202423217 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns … 9 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214674) Case 202214674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. … 9 May 2025 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202314975) Case 202314975 · Managing Relations The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint. 9 May 2025 Partial Maladministration Moat Homes Limited (202345146) Case 202345146 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress in the property causing mould. The … 9 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202333954) Case 202333954 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from her upstairs neighbour. The Ombudsman has … 9 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202410174) Case 202410174 · Financial The complaint is about the landlord’s handling of: the level of rent increase in 2024. the resident’s concerns about the … 9 May 2025 Maladministration Places for People Group Limited (202341268) Case 202341268 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. … 9 May 2025 Maladministration Places for People Group Limited (202417838) Case 202417838 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint. 9 May 2025 Maladministration Sanctuary Housing Association (202411555) Case 202411555 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a repair to a multi-plug socket. the resident’s … 9 May 2025 No Maladministration Sandwell Metropolitan Borough Council (202417491) Case 202417491 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s request for a fence. 9 May 2025 Severe Maladministration Southwark Council (202008030) Case 202008030 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp, mould, and various other repair issues. The … 9 May 2025 Maladministration Sovereign Network Homes (202418022) Case 202418022 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated repairs. 9 May 2025 Maladministration The Riverside Group Limited (202318526) Case 202318526 · Estate Management The complaint is about the landlord’s handling of repairs to the communal gates. The Ombudsman has also considered the landlord’s …