Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2025 ×

Showing 5,432 of 16,595 decisions

Decisions

Most recent first
15 May 2025 Maladministration London Borough of Lambeth (202322692) Case 202322692 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Window repairs. Boiler repairs. We have also investigated the landlord’s complaint handling. 15 May 2025 Maladministration London Borough of Lambeth (202408323) Case 202408323 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have … 15 May 2025 Maladministration London & Quadrant Housing Trust (202348138) Case 202348138 · Managing Relations The complaint is about the landlord’s handling of repairs to a leak through the bedroom ceiling. The Ombudsman has also … 15 May 2025 Maladministration London & Quadrant Housing Trust (202421680) Case 202421680 · Managing Relations REPORT COMPLAINT 202421680 London & Quadrant Housing Trust (L&Q) 22 September 2025 Our approach The Housing Ombudsman’s approach to investigating … 15 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202307153) Case 202307153 · Financial The complaint is about the landlord’s handling of: The resident’s service charge queries. The resident’s reports about the conduct of … 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202319900) Case 202319900 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the … 15 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321145) Case 202321145 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the boiler. Associated complaint. 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202323179) Case 202323179 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. … 15 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202337502) Case 202337502 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint. 15 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202434180) Case 202434180 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs. This Service has also … 15 May 2025 Reasonable Redress Magenta Living (202427013) Case 202427013 · Responsive repairs/activity REPORT COMPLAINT 202427013 Magenta Living 15 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202332462) Case 202332462 · Financial The complaint is about the landlord’s handling of: The resident’s request for information relating to her service charge. The associated … 15 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202408282) Case 202408282 · Financial The complaint is about the landlord's handling of: Repairs to the front door and hallway entrance door as well as … 15 May 2025 Outside Jurisdiction Royal Borough Of Greenwich (202422350) Case 202422350 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak from the toilet causing damage to the resident’s home. The … 15 May 2025 Partial Maladministration Southwark Council (202314265) Case 202314265 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Response to reports of … 15 May 2025 Maladministration Sovereign Network Group (202430171) Case 202430171 · Managing Relations The complaint is about the landlord’s responses to the resident’s: reports of a leak through around his living room window … 15 May 2025 Maladministration Stevenage Borough Council (202412705) Case 202412705 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: 15 May 2025 Partial Maladministration Teign Housing (202229529) Case 202229529 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. The associated formal complaint. 14 May 2025 Partial Maladministration Clarion Housing Association Limited (202312895) Case 202312895 · Managing Relations The complaint is about: 14 May 2025 Maladministration Cognatum Estates Ltd (202317780) Case 202317780 · Voluntary The complaint is about: The landlord’s response to the resident’s concerns about major works. Complaint handling. 14 May 2025 Maladministration Harlow District Council (202411360) Case 202411360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside … 14 May 2025 Maladministration Jigsaw Homes Group Limited (202420615) Case 202420615 · Responsive repairs/activity The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property. 14 May 2025 Maladministration Leeds City Council (202332435) Case 202332435 · Responsive repairs/activity The complaint is about the landlords handling of recurring garden drainage issues. 14 May 2025 Partial Maladministration London Borough of Newham (202406771) Case 202406771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 14 May 2025 Maladministration London Borough of Tower Hamlets (202323207) Case 202323207 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of antisocial behaviour (ASB) and harassment against the leaseholder from her neighbour. 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (202309453) Case 202309453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the resident’s windows and doors. The resident’s reports of antisocial … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (202322335) Case 202322335 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a roof covering to be installed over his … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202424815) Case 202424815 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould … 14 May 2025 Maladministration One Manchester Limited (202407974) Case 202407974 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from an upstairs neighbour. 14 May 2025 No Maladministration Portsmouth City Council (202325790) Case 202325790 · Local Authority / ALMO or TMO This complaint is about the landlord’s decision to remove personal items from communal areas and its handling of the matter. 14 May 2025 Partial Maladministration Quadrant-Brownswood Tenant Co-operative Limited (202319498) Case 202319498 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for temporary accommodation or respite care during repairs. Handling … 14 May 2025 Maladministration Royal Borough Of Greenwich (202329847) Case 202329847 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent reports of damp. The … 14 May 2025 Maladministration Southwark Council (202307700) Case 202307700 · Health and Safety (inc. building safety) The landlord’s response to the resident’s complaint about the presence of asbestos in her property. 14 May 2025 Reasonable Redress Southwark Council (202326397) Case 202326397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a broken tile. 14 May 2025 Partial Maladministration Southwark Council (202414244) Case 202414244 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. … 14 May 2025 Partial Maladministration West Kent Housing Association (202400774) Case 202400774 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports about her kitchen ceiling. … 13 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202333868) Case 202333868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information … 13 May 2025 Maladministration Amplius Living (202322984) Case 202322984 · Managing Relations The complaint is about the landlord’s handling of the resident’s report that its surveyor attended the property without prior arrangement. … 13 May 2025 Maladministration Birmingham City Council (202327343) Case 202327343 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s … 13 May 2025 Maladministration Clarion Housing Association Limited (202310607) Case 202310607 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused … 13 May 2025 Mediation Clarion Housing Association Limited (202318192) Case 202318192 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 13 May 2025 Maladministration Haringey London Borough Council (202324341) Case 202324341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints. 13 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202321821) Case 202321821 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak and shower repairs. Formal complaint. 13 May 2025 Maladministration London Borough of Camden Council (202329817) Case 202329817 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 13 May 2025 Maladministration London Borough of Lambeth (202306806) Case 202306806 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building. 13 May 2025 Maladministration London Borough of Lambeth (202321721) Case 202321721 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has … 13 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300355) Case 202300355 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint. 13 May 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202310749) Case 202310749 · Financial The complaint is about the landlord’s handling of: the resident’s concerns about the level of service charges; communications with the … 13 May 2025 Maladministration Notting Hill Genesis (NHG) (202320106) Case 202320106 · Managing Relations The complaint is about the landlord’s: response to repairing the resident’s boiler. complaint handling 13 May 2025 Partial Maladministration Orbit Housing Association Limited (202322306) Case 202322306 · Managing Relations The complaint is about the landlord’s handling of: repairs to the roof and damp and mould. windows and front door …