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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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19 May 2025 Maladministration London Borough of Camden Council (202331237) Case 202331237 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following … 19 May 2025 Outside Jurisdiction London Borough of Tower Hamlets (202300813) Case 202300813 · Local Authority / ALMO or TMO The complaint is about: The handling of the resident’s insurance claim, including his reports of damage to his decorations and … 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213634) Case 202213634 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat … 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202328590) Case 202328590 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff. 19 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202326012) Case 202326012 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a leak in his bathroom. We have also … 19 May 2025 No Maladministration Peabody Trust (202333638) Case 202333638 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. … 19 May 2025 Reasonable Redress Platform Housing Group Limited (202317441) Case 202317441 · Financial The complaint is about the landlord’s response to the resident’s queries about service charges. 19 May 2025 Maladministration Southern Housing (202312546) Case 202312546 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint … 19 May 2025 Partial Maladministration Southern Housing (202321638) Case 202321638 · Managing Relations The complaints are about the landlord's handling of: Outstanding communal repairs. Outstanding defect works. The associated formal complaint. 19 May 2025 Reasonable Redress Sovereign Network Homes (202322657) Case 202322657 · Responsive repairs/activity The complaint is about the landlord’s handling of leaks in the property. 19 May 2025 No Maladministration Thirteen Housing Group Limited (202440546) Case 202440546 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 19 May 2025 Partial Maladministration Together Housing Association Limited (202332525) Case 202332525 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 19 May 2025 Maladministration Westward Housing Group Limited (202339011) Case 202339011 · Financial The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments. 17 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202307107) Case 202307107 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint. 17 May 2025 Partial Maladministration Stonewater Limited (202317294) Case 202317294 · Managing Relations The complaint is about the landlord's handling of reports of A toilet leak at the property. Other repairs at the … 16 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202309936) Case 202309936 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal … 16 May 2025 No Maladministration Abri Group Limited (202318516) Case 202318516 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for information … 16 May 2025 No Maladministration Bolsover District Council (202326157) Case 202326157 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance. 16 May 2025 Partial Maladministration Citizen Housing (202404305) Case 202404305 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak and associated repairs. Request for the … 16 May 2025 Reasonable Redress Clarion Housing Association Limited (202303877) Case 202303877 · Financial The complaint is about the landlord’s handling of the resident’s concerns about his rent account. 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202317990) Case 202317990 · Responsive repairs/activity The complaint is about the landlord’s: Handling of reports of a hole in the roof. Response on repairs to a … 16 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202339109) Case 202339109 · Financial The complaint is about the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account. 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202401217) Case 202401217 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s response to the resident’s: … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202415386) Case 202415386 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). Loss of heating and hot … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202425097) Case 202425097 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and the associated repairs. Concerns … 16 May 2025 Partial Maladministration Habinteg Housing Association Limited (202225256) Case 202225256 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about: Its handling of issues with the: Communal aerial. … 16 May 2025 Partial Maladministration Home Group Limited (202323765) Case 202323765 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for a move. The … 16 May 2025 Partial Maladministration Hyde Housing Association Limited (202402117) Case 202402117 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated … 16 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202317067) Case 202317067 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of issues with car parking. Complaint handling. 16 May 2025 Maladministration London Borough of Islington (202323888) Case 202323888 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate … 16 May 2025 Reasonable Redress London Borough of Islington (202327101) Case 202327101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system. 16 May 2025 Partial Maladministration London Borough of Islington (202418604) Case 202418604 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and … 16 May 2025 Maladministration London Borough of Lambeth (202423025) Case 202423025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of water ingress at the property. We have also investigated the landlord’s complaint … 16 May 2025 Maladministration London Borough of Lambeth (202431586) Case 202431586 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have … 16 May 2025 Maladministration London & Quadrant Housing Trust (202409617) Case 202409617 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about a window repair. Associated complaint. 16 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202321865) Case 202321865 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden. 16 May 2025 Maladministration Notting Hill Genesis (NHG) (202304281) Case 202304281 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance and its … 16 May 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202325999) Case 202325999 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to its hardship fund. 16 May 2025 Partial Maladministration Plymouth Community Homes Limited (202421163) Case 202421163 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of issues with the drains in her previous property. … 16 May 2025 No Maladministration Rykneld Homes Limited (202228350) Case 202228350 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 16 May 2025 Partial Maladministration Sanctuary Housing Association (202421010) Case 202421010 · Managing Relations The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling. 16 May 2025 Maladministration Southern Housing (202315808) Case 202315808 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property. 16 May 2025 Maladministration Stonewater Limited (202345091) Case 202345091 · Managing Relations The complaint is about the landlord’s handling of: Immersion heater repair reports and the compensation it offered for this. The … 15 May 2025 Maladministration A2Dominion Housing Group Limited (202331913) Case 202331913 · Financial The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge … 15 May 2025 Mediation Amplius Living (202434001) Case 202434001 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould repairs. 15 May 2025 Maladministration Bromford Housing Group Limited (202215298) Case 202215298 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint. 15 May 2025 Partial Maladministration Clarion Housing Association Limited (202303875) Case 202303875 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property, and the subsequent damaged caused. The … 15 May 2025 No Maladministration Estuary Housing Association Limited (202322553) Case 202322553 · Managing Relations The complaint is about the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The … 15 May 2025 Partial Maladministration Great Places Housing Group Limited (202324938) Case 202324938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A request to terminate her tenancy. A request to set up a … 15 May 2025 Maladministration London Borough of Hackney (202324924) Case 202324924 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of residue in the property.