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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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8 Jan 2024 Partial Maladministration Moat Homes Limited (202205388) Case 202205388 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of antisocial behaviour (ASB) including the parking issue. The … 8 Jan 2024 Maladministration Nottingham City Council (202227250) Case 202227250 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Major works to the communal parts of the building. Its potential purchase … 8 Jan 2024 Maladministration Notting Hill Genesis (NHG) (202212193) Case 202212193 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman also considered the landlord’s … 8 Jan 2024 Reasonable Redress Sovereign Network Homes (202214095) Case 202214095 · Estate Management The complaint is about the landlord’s provision of information relating to: Parking. Snags and defects. 5 Jan 2024 Partial Maladministration Arcon Housing Association Limited (202004939) Case 202004939 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of repairs after the resident moved into the property. Handling of … 5 Jan 2024 Partial Maladministration Camden Council (202014959) Case 202014959 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Decision to serve her a ‘notice of seeking possession’ (NOSP). Handling of her … 5 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202209185) Case 202209185 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of leaks from the property above, and the associated … 5 Jan 2024 Partial Maladministration Peabody Trust (202214079) Case 202214079 · Estate Management The complaint is about the landlord’s management of vehicle obstruction to an access road. The Ombudsman has also investigated the … 5 Jan 2024 Partial Maladministration Peabody Trust (202214787) Case 202214787 · Managing Relations The complaint is about the resident’s concerns regarding the level of compensation offered by the landlord following reports of defects … 4 Jan 2024 Partial Maladministration ForHousing Limited (202210641) Case 202210641 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when … 4 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202207520) Case 202207520 · Estate Management The complaint is about the landlord's handling of: External window cleaning and the associated service charges. The resident's concerns about … 3 Jan 2024 Reasonable Redress A2Dominion Housing Group Limited (202212450) Case 202212450 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the … 3 Jan 2024 No Maladministration Aster Group Limited (202210579) Case 202210579 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the boiler and thermostat. 3 Jan 2024 Partial Maladministration Home Group Limited (202120126) Case 202120126 · Estate Management The complaint is about the landlord’s response to: The resident’s dissatisfaction of the provision and standard of grounds maintenance for … 2 Jan 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202211216) Case 202211216 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for: Reasonable adjustments in relation to repairs appointments. A … 2 Jan 2024 Maladministration Richmond Housing Partnership Limited (202014319) Case 202014319 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise. Complaints. 2 Jan 2024 Maladministration Stonewater Limited (202214459) Case 202214459 · Financial The complaint is about the landlord’s: Response to reports of a lack of provision of promised communal facilities and about …