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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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21 May 2025 Partial Maladministration Clarion Housing Association Limited (202314249) Case 202314249 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated … 21 May 2025 Maladministration Clarion Housing Association Limited (202426879) Case 202426879 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has … 21 May 2025 Partial Maladministration ForHousing Limited (202320924) Case 202320924 · Managing Relations This complaint is about: The landlord’s handling of repairs to the resident’s bathroom tiles and bath. The landlord’s complaint handling. 21 May 2025 Partial Maladministration Irwell Valley Housing Association Limited (202340253) Case 202340253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: the resident’s concerns regarding removal of access to the bin chute. the … 21 May 2025 Maladministration Jigsaw Homes Group Limited (202322779) Case 202322779 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the bathroom. Toilet repairs. … 21 May 2025 Mediation Kingston upon Hull City Council (202315837) Case 202315837 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of arranging gas service appointments. 21 May 2025 Partial Maladministration Leeds City Council (202326662) Case 202326662 · Local Authority / ALMO or TMO The complaint is about the landlord’s: management of the resident’s concerns about the temporary accommodation condition handling of the resident’s … 21 May 2025 Maladministration LiveWest Homes Limited (202321678) Case 202321678 · Responsive repairs/activity The landlord's response to the resident's concerns about the efficiency of the heating system at the property and its refusal … 21 May 2025 Reasonable Redress Moat Homes Limited (202426103) Case 202426103 · Estate Management The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) … 21 May 2025 Maladministration North Kesteven District Council (202319679) Case 202319679 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: the windows and doors in his property not … 21 May 2025 Maladministration North Tyneside Council (202430789) Case 202430789 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 21 May 2025 Maladministration Norwich City Council (202327130) Case 202327130 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s front door and adjacent wall. 21 May 2025 Maladministration Nottingham City Council (202328988) Case 202328988 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the upkeep of the communal area of the resident’s property. 21 May 2025 Maladministration One Housing Group Limited (202231890) Case 202231890 · Responsive repairs/activity The complaint is about the landlord’s handling of compensation for the resident’s loss of heating and hot water. 21 May 2025 Partial Maladministration Southern Housing (202439743) Case 202439743 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Concerns about having to temporarily decant. Enquiries about a mutual … 21 May 2025 Partial Maladministration Stockport Homes Limited (202419791) Case 202419791 · Information and data management The complaint is about the landlord’s handling of: The resident’s subject access request. Imposing contact restrictions on the resident. The … 20 May 2025 Maladministration A2Dominion Housing Group Limited (202421085) Case 202421085 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 20 May 2025 No Maladministration City of Westminster Council (202323261) Case 202323261 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury due to a ruptured post … 20 May 2025 Maladministration City of Westminster Council (202327330) Case 202327330 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Bathroom works between May 2023 and May 2024. The resident’s complaints. 20 May 2025 Partial Maladministration Clarion Housing Association Limited (202308353) Case 202308353 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Temporary move. Request for compensation. Associated … 20 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202321214) Case 202321214 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint. 20 May 2025 Maladministration Colchester City Council (202325825) Case 202325825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 20 May 2025 Partial Maladministration East Midlands Housing Group Limited (202346240) Case 202346240 · Managing Relations The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling. 20 May 2025 Partial Maladministration Ekaya Housing Association Limited (202219035) Case 202219035 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 20 May 2025 Partial Maladministration Flagship Housing Group Limited (202317467) Case 202317467 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. … 20 May 2025 Maladministration Hackney Housing Co-operative Limited (202225603) Case 202225603 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in … 20 May 2025 Maladministration Jigsaw Homes Group Limited (202234888) Case 202234888 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also … 20 May 2025 Maladministration London Borough of Camden Council (202326521) Case 202326521 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to … 20 May 2025 Maladministration London Borough of Lambeth (202318964) Case 202318964 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation … 20 May 2025 Maladministration London Borough of Lewisham (202428707) Case 202428707 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent … 20 May 2025 Maladministration London Borough of Newham (202232963) Case 202232963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered … 20 May 2025 Maladministration London & Quadrant Housing Trust (202315612) Case 202315612 · Information and data management The complaint is about the landlord’s handling of: Repairs in the bathroom to the tiling, sink, bath panel, light and … 20 May 2025 Partial Maladministration London & Quadrant Housing Trust (202324056) Case 202324056 · Managing Relations The complaint is about the landlord’s handling of: The sign-up process and the resident’s request for a transfer to a … 20 May 2025 Maladministration London & Quadrant Housing Trust (202418159) Case 202418159 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 20 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202307376) Case 202307376 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s request for support when the lift in the block was … 20 May 2025 Maladministration Midland Heart Limited (202226163) Case 202226163 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs and silverfish. The associated complaint. 20 May 2025 Partial Maladministration Orbit Housing Association Limited (202413924) Case 202413924 · Estate Management The complaint is about the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of … 20 May 2025 Partial Maladministration Origin Housing Limited (202425613) Case 202425613 · Managing Relations The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s … 20 May 2025 Partial Maladministration Paragon Asra Housing Limited (202227582) Case 202227582 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. The resident’s complaint. 20 May 2025 Maladministration Peabody Trust (202316643) Case 202316643 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain … 20 May 2025 Maladministration Peabody Trust (202410207) Case 202410207 · Financial The complaint is about: the landlord’s response to the resident’s concerns about her rent and service charges for the financial … 20 May 2025 Maladministration Places for People Group Limited (202416696) Case 202416696 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 20 May 2025 Partial Maladministration Sanctuary Housing Association (202230351) Case 202230351 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the guttering and facia board. We … 20 May 2025 Maladministration Southern Housing (202119657) Case 202119657 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the flooring. The landlord’s complaint handling … 20 May 2025 Outside Jurisdiction Sovereign Network Group (202330557) Case 202330557 · Responsive repairs/activity The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property. 20 May 2025 Maladministration The Guinness Partnership Limited (202431434) Case 202431434 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint. 20 May 2025 Partial Maladministration Torus62 Limited (202427099) Case 202427099 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in … 20 May 2025 Partial Maladministration Trident Housing Association Limited (202347549) Case 202347549 · Financial The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to … 19 May 2025 Maladministration Chelmer Housing Partnership Limited (202300166) Case 202300166 · Managing Relations The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling. 19 May 2025 Partial Maladministration Clarion Housing Association Limited (202346766) Case 202346766 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns …