London & Quadrant Housing Trust (L&Q) (202330453)
The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Platform Housing Group Limited (202326331)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking.
Poplar Housing And Regeneration Community Association Limited (202435323)
The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears.
Sanctuary Housing Association (202437918)
This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and mould.
Sovereign Network Group (202314646)
The complaint is about the landlord’s: response to the resident’s reports of damp and mould. handling of repairs to doors, internal cracks and external brickwork. response to the resident’s concerns about subsidence. The Ombudsman has also considered the landlord’s complaint handling.
Thurrock Council (202330865)
The complaint is about the landlord’s handling of: Repairs to storage heaters. Communication about planned window replacements.
Clarion Housing Association Limited (202330554)
The complaint is about: The landlord’s application of the lease in respect of exclusive parking and electronic charging. The level of the charge for electronic charging. The resident’s concerns about exclusive parking and electronic charging. The resident’s complaint.
Hexagon Housing Association Limited (202308625)
The complaint is about:
London Borough of Redbridge (202320807)
The complaint is about the landlord’s handling of: Kitchen repairs following reports of a leak. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202416043)
The complaint is about the landlord’s handling of: water leaks from above and subsequent damage to the resident’s property. damage to the resident’s possessions. the complaint. When Ms N contacted the landlord in April 2024, she said that she wanted to raise the matter as an “official complaint”. While the …
The Guinness Partnership Limited (202413283)
The complaint is about the landlord’s handling of the resident’s: request for compensation following a leak and pest infestation at his previous address. concerns about his move in May 2021 and the condition of his new home. reports of an issue with a payment system. request for a refund from …
London Borough of Hammersmith and Fulham (202306618)
The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The condition of the balcony in the previous property. The landlord’s handling of damp and mould at the previous property. The landlord’s handling of the transfer to the new property. The Ombudsman has investigated …
London & Quadrant Housing Trust (202326939)
The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: the balcony doors, the decking, as well as the ceiling and flooring. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202420939)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
A2Dominion Housing Group Limited (202431521)
The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response to reports of damp and mould.
Abri Group Limited (202314457)
The complaint is about the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has also considered the landlord’s handling of the complaint.
Amplius Living (202329793)
The complaint is about the landlord’s handling of the resident’s concerns about the annual solid fuel safety check. The Ombudsman has also considered the landlord’s complaint handling.
Amplius Living (202424819)
The complaint is about the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs.
Birmingham City Council (202337966)
REPORT COMPLAINT 202337966 Birmingham City Council 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
City of Westminster Council (202420039)
The complaint is about the landlord's handling of the resident's reports of: repairs to the bathroom and kitchen, including her concerns about contractor conduct. repairs to the windows. repairs to 2 electrical sockets. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202300316)
The complaint is about the landlord’s handling of: The resident's service charge queries. The complaint.
Clarion Housing Association Limited (202312957)
The complaint is about the landlord’s handling of the resident’s: Reports of draughts through gaps around her front door. Complaint.
Clarion Housing Association Limited (202314809)
The complaint is about the landlord’s response to the resident’s: Service charge queries. Reports of poor cleaning in the communal areas. Associated complaint.
Clarion Housing Association Limited (202320486)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Clarion Housing Association Limited (202321424)
The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in the resident’s property. The resident’s associated complaint.
Dudley Metropolitan Borough Council (202327564)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs.
Great Places Housing Group Limited (202308486)
The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing the property roof without prior notice. The resident’s request for a rent refund and the associated complaint.
Haringey London Borough Council (202338198)
The complaint is about the landlord's handling of: Roof repairs. Complaint handling.
Home Group Limited (202420242)
The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her neighbour. The resident’s request for a management move. The resident’s concerns about fire safety.
Karibu Community Homes Limited (202331435)
The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to the resident’s reports about a faulty streetlight. The landlord’s handling of repairs to the roof.
Kirklees Metropolitan Borough Council (202414629)
The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have also considered the landlord’s complaint handling.
Kirklees Metropolitan Borough Council (202419450)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Camden Council (202317709)
This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s borough .
London Borough of Camden Council (202410608)
The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling.
London Borough of Islington (202320156)
The complaint is about the landlord’s handling of external repairs to brickwork and a window frame.
London Borough of Islington (202346403)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Islington (202413663)
The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to her property. The resident’s privacy concerns. The resident’s dissatisfaction with it allowing her neighbour to access its van. Communication around previous offers of compensation. We have also investigated the landlord’s …
London Borough of Islington (202422140)
The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, tone regarding repair access arrangements and the level of compensation offered.
London & Quadrant Housing Trust (L&Q) (202318061)
The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the property. Damp and mould. The ceiling collapsing. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202325052)
The complaint is about the landlord's handling of repairs to the communal stopcock.
London & Quadrant Housing Trust (L&Q) (202430110)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the landlord’s complaint handling.
Magenta Living (202311316)
The complaint is about: The landlord’s handling of the resident’s reports about repairs in her home. The landlord’s handling of asbestos in the property.
Mosscare St. Vincent’s Housing Group Limited (202310003)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Notting Hill Genesis (202308701)
The complaint is about the landlord’s handling of: Leaks in the property. Damp and mould. The resident’s request to replace the upstairs bathroom.
Notting Hill Genesis (202320092)
The complaint is about the landlord’s handling of: Antisocial behaviour (ASB) reports, including items left in communal areas. A transfer request. The resident’s complaint.
Notting Hill Genesis (202341809)
The complaint is about the landlord’s: Response to the resident’s compensation claim. Complaint handling.
Notting Hill Genesis (202422574)
The complaint was about the landlord’s response to the resident’s reports of: The resident’s fuse box “sparking”. Damp in the resident’s bathroom. A pest infestation. The condition of the resident’s kitchen. We will also consider the landlord's complaint handling.
Octavia Housing (202220210)
The complaint is about the landlord’s response to the resident’s: Request for preventative measures for future floods. Request to replace a damaged fridge-freezer. Reports of broken ventilation in the property. Request to replace the window locks. Reports of a repair to the aerial socket. Reports of outstanding work in the …
Octavia Housing (202423537)
The complaint is about the landlord’s handling of the resident’s: Concerns that it offered an unsuitable property in 2022 when her tenancy began. Reports of Antisocial Behaviour (ASB), communication concerns, and management transfer request. Concerns about the property’s condition. Associated complaint.
Orbit Housing Association Limited (202330066)
The complaint is about the landlord's handling of repairs to the resident’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)