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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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17 Jan 2024 Maladministration Hyde Housing Association Limited (202301783) Case 202301783 · Information and data management The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman … 17 Jan 2024 Severe Maladministration Karibu Community Homes Limited (201906579) Case 201906579 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations to her shower to provide adequate washing … 17 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202219440) Case 202219440 · Estate Management The complaint is about the landlord’s handling of: The resident’s transfer request. Repairs and ongoing maintenance to the lift within … 17 Jan 2024 Partial Maladministration MHS Homes Ltd (202220070) Case 202220070 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s complaint … 16 Jan 2024 Partial Maladministration Connexus Homes Limited (202219149) Case 202219149 · Old Property Condition migrated-2025 The landlord’s handling of reports of reports of a damp and water ingress in the property. The landlord’s response to … 16 Jan 2024 Maladministration Hammersmith and Fulham Council (202229120) Case 202229120 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the wet room. 16 Jan 2024 Maladministration Incommunities Limited (202216799) Case 202216799 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. The Ombudsman has also considered the … 16 Jan 2024 No Maladministration Leicester City Council (202215676) Case 202215676 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter … 16 Jan 2024 Maladministration LiveWest Homes Limited (202218852) Case 202218852 · Managing Relations REPORT COMPLAINT 202218852 LiveWest Homes Limited 16 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 16 Jan 2024 Maladministration London Borough of Ealing (202210459) Case 202210459 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint … 16 Jan 2024 Partial Maladministration Peabody Trust (202215552) Case 202215552 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB) and fly tipping. handling of the complaint … 16 Jan 2024 Partial Maladministration Plus Dane Housing Limited (202108997) Case 202108997 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports about the cleaning … 16 Jan 2024 Partial Maladministration Royal Borough Of Greenwich (202215587) Case 202215587 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: communal lighting repair requests. a personal injury claim. 16 Jan 2024 Maladministration Sovereign Housing Association Limited (202218855) Case 202218855 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles … 16 Jan 2024 Partial Maladministration Stonewater Limited (202204943) Case 202204943 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of alleged antisocial behaviour (ASB) and hate crime by … 16 Jan 2024 Partial Maladministration The Riverside Group Limited (202210938) Case 202210938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the bathroom. Response to the resident’s request to … 16 Jan 2024 Severe Maladministration Tower Hamlets Council (202307247) Case 202307247 · Managing Relations The complaint is about the landlord’s handling of: The resident’s window repairs. The complaint. 15 Jan 2024 Partial Maladministration Dudley Metropolitan Borough Council (202121250) Case 202121250 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. Handing of … 15 Jan 2024 Maladministration Harlow District Council (202209329) Case 202209329 · Financial The complaint is about the landlord’s response to the resident’s: queries about heating and hot water charges. concerns about loft … 15 Jan 2024 Maladministration Hyde Housing Association Limited (202224577) Case 202224577 · Financial This complaint is about the landlord’s: 15 Jan 2024 Maladministration Paragon Asra Housing Limited (202210065) Case 202210065 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of ASB. Response to the residents installation of personal … 15 Jan 2024 Partial Maladministration Portsmouth City Council (202201665) Case 202201665 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from her neighbour. The associated formal … 15 Jan 2024 Partial Maladministration Regenda Limited (202209783) Case 202209783 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of sewage smells in her home. Complaint handling. 15 Jan 2024 Maladministration Southern Housing Group Limited (202204109) Case 202204109 · Managing Relations The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling. 15 Jan 2024 Partial Maladministration The Riverside Group Limited (202216395) Case 202216395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating … 12 Jan 2024 Partial Maladministration Karbon Homes Limited (202203262) Case 202203262 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of concerns about a mutual exchange, including: property inspection and condition of the … 12 Jan 2024 Maladministration LiveWest Homes Limited (202212273) Case 202212273 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about service charges . The landlord’s handling of the … 12 Jan 2024 Partial Maladministration MHS Homes Ltd (202211403) Case 202211403 · Financial The complaint is about the landlord’s: Handling of the resident’s purchase of the property. Setting of the rent. Administration of … 12 Jan 2024 Maladministration Newlon Housing Trust (202302204) Case 202302204 · Managing Relations The resident’s complaint is about: The landlord’s handling of a breakdown of the hot water system and the associated offer … 11 Jan 2024 Partial Maladministration Cornwall Council (202117201) Case 202117201 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's reports of antisocial behaviour (ASB). Handling of the installation of … 11 Jan 2024 Partial Maladministration Housing For Women (202219766) Case 202219766 · Estate Management The complaint is about the landlord’s: Conclusion that the garden was communal. Response to the resident’s request for a fence … 11 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202203159) Case 202203159 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s report of a lift breakdown. The landlord’s response to the … 11 Jan 2024 Partial Maladministration London Borough of Barking and Dagenham (202117636) Case 202117636 · Financial The complaint is about the landlord’s: Handling of repairs at the resident’s property. Handling of reports of pest infestation. Decision … 11 Jan 2024 Partial Maladministration London Borough of Croydon (202214040) Case 202214040 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s requests for repairs to the cooker The resident’s request for … 11 Jan 2024 Partial Maladministration Raven Housing Trust Limited (202116683) Case 202116683 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the living room and back bedroom … 11 Jan 2024 No Maladministration Sovereign Network Homes (202212307) Case 202212307 · ASB/Abuse/Nuisance The complaint is about the landlord’s response of the resident’s reports of: Mechanical ventilation issues. Various repairs. Staff conduct. Allegations … 11 Jan 2024 Reasonable Redress Tamil Community Housing Association Limited (202123536) Case 202123536 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202219866) Case 202219866 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to concerns about the presence of carbon monoxide; response to concerns about a … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202303931) Case 202303931 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the property resulting in damp and mould. The Ombudsman … 10 Jan 2024 Maladministration London Borough of Ealing (202128445) Case 202128445 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 10 Jan 2024 Maladministration London Borough of Hounslow (202119661) Case 202119661 · ASB/Abuse/Nuisance REPORT COMPLAINT 202119661 London Borough of Hounslow 10 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200947) Case 202200947 · Financial The complaint is about: A personal injury claim by the resident due to delays in the installation of the heating … 10 Jan 2024 Partial Maladministration Stoke-on-Trent City Council (202217123) Case 202217123 · Financial The complaint is regarding the landlord’s: Sharing of the resident’s personal data with utility companies. Management of the resident’s rent … 9 Jan 2024 Maladministration A2Dominion Housing Group Limited (202016209) Case 202016209 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application for succession. Complaint handling. 9 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202213025) Case 202213025 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the extractor fans. Response to reports of a water leak. … 9 Jan 2024 No Maladministration Hornsey Housing Trust Limited (202202399) Case 202202399 · Managing Relations REPORT COMPLAINT 202202399 Hornsey Housing Trust Limited 9 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Jan 2024 Maladministration Royal Borough Of Greenwich (202115047) Case 202115047 · Managing Relations The complaint is about the landlord’s handling of: external repair works including its level of communication; and the resident’s queries … 9 Jan 2024 Partial Maladministration Southwark Council (202112398) Case 202112398 · Managing Relations The complaint is about the landlord’s response to the resident’s report of leaks from a neighbouring property. The Ombudsman has … 9 Jan 2024 Maladministration Waltham Forest Council (202111996) Case 202111996 · Information and data management This complaint is about the landlord’s handling of requests for information from its external insurance provider. The Ombudsman has also … 8 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202125101) Case 202125101 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of no heating and hot water. The replacement boiler. …