Eastbourne Borough Council (202215189)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202205250)
This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation has also considered the landlord’s handling of the associated complaint.
North Kesteven District Council (202225117)
The complaint is about: The property’s condition on letting and the time taken for the landlord to complete the subsequent repairs. The landlord’s complaint handling.
Places for People Group Limited (202219419)
This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.
Red Kite Community Housing Limited (202111113)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), and the counter allegations of ASB made against her; concerns regarding her shared driveway and garden.
Sanctuary Housing Association (202216071)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour; Response to the resident’s concerns about the scheme manager; Handling of the resident’s associated complaint.
Stonewater Limited (202224250)
The complaint is about the landlords handling of: The resident’s reports of damp and mould. Asbestos in the property. The residents associated complaint.
Birmingham City Council (202204007)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) against neighbour A. An ASB report made by neighbour B against the resident. The resident’s reports of his driveway being blocked.
Clarion Housing Association Limited (202128101)
The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling in this case.
ForHousing Limited (202215701)
The complaint is about: The landlord’s handling of shed, pointing, glazing, and electrical repairs at the resident’s property. The landlord’s complaint handling.
Jigsaw Homes Group Limited (202217419)
The complaint is about the: Condition of the property when it was let to the resident. Landlord’s handling of repairs including a leak, damp, and mould. Landlord's response to the resident's reports that she did not have heating and hot water for 13 weeks from the start of the tenancy. …
London Borough of Hackney (202227824)
The complaint is about the landlord’s handling of reports of a defective kitchen window. The Ombudsman has also considered the landlord’s complaint handling.
Optivo (now Southern Housing) (202205984)
The complaint is about the landlord’s handling of: the resident’s concerns about the condition of the property when it was let to them, including issues with the flooring. the repairs to the flooring in the property since July 2021. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202015707)
The resident’s complaint is about the landlord’s handling of: His decant and remedial repairs to the property following a leak. The capping of the gas supply to the property and repairs to the boiler. His associated complaint.
Peabody Trust (202114311)
The complaint is about the landlord’s handling of the resident’s reports concerning: Disputed service charges relating to the door entry system, communal repairs, fire safety works and lift repairs and maintenance. The level and reasonableness of service charges. Concerns regarding fire safety within the building. The associated complaint and the …
Southway Housing Trust (Manchester) Limited (202106192)
The complaint is about the landlord’s handling of: The decant process due to bathroom works. A Right to Buy (RTB) application. Reports of pest infestation. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
A2Dominion Housing Group Limited (202223766)
The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. Information provided in relation to charges for external work to the block .
Bristol City Council (202117653)
The complaint is about the landlord’s handling of: Repairs to the resident’s property including: The removal of a wire fence from the garden. Repairs to the drainage in the garden. Repairs to the driveway and path. The resident’s reports of leaks in the wet room. The resident’s reports of damage …
Clarion Housing Association Limited (202123972)
The complaint is about delays in the administration of the sale of the property. The Service has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202201266)
The complaint is about the landlord’s handling of: A leak in the resident’s property and the compensation offered. The associated complaint.
Clarion Housing Association Limited (202205488)
The complaint is about the landlord’s handling of: Repairs to the toilet and bath in the resident’s property. The tenancy renewal. Placing the resident on a risk to staff register. A subject access request (SAR) and data breach. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202210688)
The complaint is about: The landlord’s response to reports of a fencing repair and the maintenance of the external decoration of the building. The landlord’s response to a request to relocate a gas meter within the property. Communication from the landlord regarding a breach of tenancy. This report has also …
Hyde Housing Association Limited (202221220)
The complaint is about the landlord’s: response to the resident’s concerns relating to service charges for a concierge service; complaint handling.
Hyde Housing Association Limited (202301783)
The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.
Karibu Community Homes Limited (201906579)
The complaint is about the landlord’s handling of: The resident’s request for adaptations to her shower to provide adequate washing facilities and the subsequent installation and maintenance of a water pump. The associated complaints.
London & Quadrant Housing Trust (L&Q) (202219440)
The complaint is about the landlord’s handling of: The resident’s transfer request. Repairs and ongoing maintenance to the lift within the resident’s building. The resident’s complaint.
MHS Homes Ltd (202220070)
The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s complaint handling.
Connexus Homes Limited (202219149)
The landlord’s handling of reports of reports of a damp and water ingress in the property. The landlord’s response to concerns about the effectiveness and efficiency of the heating, hot water, and shower system.
Hammersmith and Fulham Council (202229120)
The complaint is about the landlord’s handling of repairs to the wet room.
Incommunities Limited (202216799)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s record keeping when considering this complaint.
Leicester City Council (202215676)
The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter dated 31 March 2022 in relation to his queries. Disrepair and damage to the ceiling caused by water from a flood in 2003. Queries about Insurance for water damage. Concerns …
LiveWest Homes Limited (202218852)
REPORT COMPLAINT 202218852 LiveWest Homes Limited 16 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London Borough of Ealing (202210459)
The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint handling.
Peabody Trust (202215552)
The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB) and fly tipping. handling of the complaint and its response to the resident’s concerns about staff conduct. The Service has also considered the landlord’s record keeping.
Plus Dane Housing Limited (202108997)
The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports about the cleaning of communal areas. Reports about a roof leak. Requests for a conifer to be cut back. Requests for compensation payments. Complaints. It is also about the landlord’s decision to apply …
Royal Borough Of Greenwich (202215587)
The complaint is about the landlord’s response to the resident’s reports of: communal lighting repair requests. a personal injury claim.
Sovereign Housing Association Limited (202218855)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202204943)
The complaint is about the landlord’s: Handling of the resident’s reports of alleged antisocial behaviour (ASB) and hate crime by his neighbours, including the resident’s concerns of discrimination by the landlord. Handling of counter allegations about the resident’s alleged ASB. Handling of his rent account including its response to the …
The Riverside Group Limited (202210938)
The complaint is about the landlord’s: Response to the resident’s concerns about the bathroom. Response to the resident’s request to be moved to supported housing. Complaint handling.
Tower Hamlets Council (202307247)
The complaint is about the landlord’s handling of: The resident’s window repairs. The complaint.
Dudley Metropolitan Borough Council (202121250)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. Handing of counter allegations made against the resident by the neighbour. Complaint handling.
Harlow District Council (202209329)
The complaint is about the landlord’s response to the resident’s: queries about heating and hot water charges. concerns about loft insulation. request to move the heating control panel.
Hyde Housing Association Limited (202224577)
This complaint is about the landlord’s:
Paragon Asra Housing Limited (202210065)
The complaint is about the landlord’s: Handling of the resident’s reports of ASB. Response to the residents installation of personal CCTV cameras.
Portsmouth City Council (202201665)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from her neighbour. The associated formal complaint.
Regenda Limited (202209783)
The complaint is about the landlord’s: Response to the resident’s reports of sewage smells in her home. Complaint handling.
Southern Housing Group Limited (202204109)
The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling.
The Riverside Group Limited (202216395)
The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating to the caretaker’s performance. Reports of repairs required to the external communal doors of the building. Reports of repairs required to the car park gates. Reports of antisocial behaviour (ASB) …
Karbon Homes Limited (202203262)
The complaint is about the landlord’s handling of concerns about a mutual exchange, including: property inspection and condition of the property. subsequent remedial works. staff conduct. gas and electrical safety checks. the deed of assignment. The Ombudsman has also considered the landlord’s complaint handling.
LiveWest Homes Limited (202212273)
The complaint is about: The landlord’s response to the resident’s reports about service charges . The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from the resident.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)