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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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9 Dec 2025 Mediation London & Quadrant Housing Trust (202401445) Case 202401445 · Financial Decision Case ID 202401445 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 9 Dec 2025 Maladministration London & Quadrant Housing Trust (202447122) Case 202447122 · Managing Relations Decision Case ID 202447122 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400313) Case 202400313 · Managing Relations Decision Case ID 202400313 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Maladministration Richmond Housing Partnership Limited (202450616) Case 202450616 · Managing Relations Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Partial Maladministration Sanctuary Housing Association (202335314) Case 202335314 · ASB/Abuse/Nuisance Decision Case ID 202335314 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration Sanctuary Housing Association (202439524) Case 202439524 · Managing Relations Decision Case ID 202439524 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration Southern Housing (202328477) Case 202328477 · Managing Relations Decision Case ID 202328477 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December … 9 Dec 2025 Maladministration Southern Housing (202344973) Case 202344973 · Managing Relations Decision Case ID 202344973 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December … 9 Dec 2025 Reasonable Redress Southern Housing (202408073) Case 202408073 · Managing Relations Decision Case ID 202408073 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 9 December … 9 Dec 2025 Mediation Sovereign Network Group (202505611) Case 202505611 · Responsive repairs/activity Decision Case ID 202505611 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration The Riverside Group Limited (202404517) Case 202404517 · Old Complaints Handling categories Decision Case ID 202404517 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Maladministration The Riverside Group Limited (202416204) Case 202416204 · Moving/Buying/Selling Home Decision Case ID 202416204 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Partial Maladministration The Riverside Group Limited (202431077) Case 202431077 · Financial Decision Case ID 202431077 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202400727) Case 202400727 · Financial Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 8 Dec 2025 Maladministration Accent Housing Limited (202339250) Case 202339250 · Managing Relations Decision Case ID 202339250 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 8 Dec 2025 Outside Jurisdiction Blackpool Borough Council (202423540) Case 202423540 · Managing Relations Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202416613) Case 202416613 · ASB/Abuse/Nuisance Decision Case ID 202416613 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 No Maladministration GreenSquareAccord Limited (202331616) Case 202331616 · Managing Relations Decision Case ID 202331616 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December … 8 Dec 2025 Partial Maladministration London Borough of Camden Council (202341248) Case 202341248 · Managing Relations Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 8 Dec 2025 Maladministration London Borough of Hounslow (202229883) Case 202229883 · Managing Relations Decision Case ID 202229883 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Maladministration London Borough of Lambeth (202405216) Case 202405216 · Local Authority / ALMO or TMO Decision Case ID 202405216 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Partial Maladministration London Borough of Lambeth (202440462) Case 202440462 · ASB/Abuse/Nuisance Decision Case ID 202440462 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Maladministration London & Quadrant Housing Trust (202339725) Case 202339725 · Managing Relations Decision Case ID 202339725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 8 Dec 2025 Partial Maladministration Newcastle City Council (202302767) Case 202302767 · Estate Management Decision Case ID 202302767 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Dec 2025 No Maladministration Sage Rented Limited (202334807) Case 202334807 · ASB/Abuse/Nuisance Decision Case ID 202334807 Decision type Investigation Landlord Sage Rented Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date … 8 Dec 2025 Partial Maladministration Sovereign Network Group (202421437) Case 202421437 · Managing Relations Decision Case ID 202421437 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 5 Dec 2025 Maladministration Citizen Housing Group Limited (202334141) Case 202334141 · Estate Management Decision Case ID 202334141 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Dec 2025 No Maladministration City of Westminster Council (202452017) Case 202452017 · Local Authority / ALMO or TMO Decision Case ID 202452017 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Partial Maladministration Community Gateway Association Limited (202404869) Case 202404869 · Managing Relations Decision Case ID 202404869 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 5 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202417676) Case 202417676 · Managing Relations Decision Case ID 202417676 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 5 Dec 2025 Maladministration Haringey London Borough Council (202445455) Case 202445455 · Managing Relations Decision Case ID 202445455 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Partial Maladministration Hyde Housing Association Limited (202507416) Case 202507416 · Managing Relations Decision Case ID 202507416 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Dec 2025 Maladministration London Borough of Islington (202441073) Case 202441073 · Local Authority / ALMO or TMO Decision Case ID 202441073 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration London Borough of Newham (202401736) Case 202401736 · Managing Relations Decision Case ID 202401736 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration Moat Homes Limited (202335827) Case 202335827 · Old Property Condition categories Decision Case ID 202335827 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 5 December … 5 Dec 2025 Partial Maladministration Peabody Trust (202338083) Case 202338083 · Managing Relations Decision Case ID 202338083 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 … 5 Dec 2025 Maladministration Peabody Trust (202440643) Case 202440643 · Managing Relations Decision Case ID 202440643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 December … 5 Dec 2025 Maladministration Sanctuary Housing Association (202419921) Case 202419921 · Managing Relations Decision Case ID 202419921 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 05 … 5 Dec 2025 Maladministration Southwark Council (202325237) Case 202325237 · Local Authority / ALMO or TMO Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 5 Dec 2025 Partial Maladministration Torus62 Limited (202401070) Case 202401070 · Managing Relations Decision Case ID 202401070 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December … 5 Dec 2025 No Maladministration Yorkshire Housing Limited (202405884) Case 202405884 · Managing Relations Decision Case ID 202405884 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 4 Dec 2025 Partial Maladministration Cornwall Housing Limited (202507285) Case 202507285 · Health and Safety (inc. building safety) Decision Case ID 202507285 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 4 Dec 2025 No Maladministration Hexagon Housing Association Limited (202419734) Case 202419734 · ASB/Abuse/Nuisance Decision Case ID 202419734 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Dec 2025 Reasonable Redress Home Group Limited (202507784) Case 202507784 · Managing Relations Decision Case ID 202507784 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Dec 2025 Maladministration London Borough of Wandsworth (202331487) Case 202331487 · Managing Relations Decision Case ID 202331487 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 4 Dec 2025 Maladministration Octavia Housing (202345630) Case 202345630 · Managing Relations Decision Case ID 202345630 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 4 December … 4 Dec 2025 Partial Maladministration Orbit Housing Association Limited (202431910) Case 202431910 · Managing Relations Decision Case ID 202431910 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 4 Dec 2025 Partial Maladministration Sage Rented Limited (202402678) Case 202402678 · For profit Decision Case ID 202402678 Decision type Investigation Landlord Sage Rented Limited Landlord type For profit Occupancy Assured Tenancy Date 4 … 4 Dec 2025 Partial Maladministration Southend on Sea City Council (202506439) Case 202506439 · Managing Relations Decision Case ID 202506439 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 4 Dec 2025 Partial Maladministration Stonewater Limited (202324687) Case 202324687 · Estate Management Decision Case ID 202324687 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December …