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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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29 Nov 2024 Maladministration Richmond Housing Partnership Limited (202324731) Case 202324731 · Information and data management This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the property. Reports of … 29 Nov 2024 Reasonable Redress Sanctuary Housing Association (202308377) Case 202308377 · Old Complaints Handling categories This complaint is about the landlord’s handling of: the resident’s reports about the cost and efficiency of her heating system; … 29 Nov 2024 Reasonable Redress Sanctuary Housing Association (202311244) Case 202311244 · Old Complaints Handling categories The complaint concerns the landlord’s handling of the resident’s reports about a leak and the related repairs. The landlord’s complaint … 29 Nov 2024 Partial Maladministration Sanctuary Housing Association (202328174) Case 202328174 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about: The boundary fence and gate. The windows and … 29 Nov 2024 Partial Maladministration Sanctuary Housing Association (202341321) Case 202341321 · Financial The complaint is about: The landlord's handling of damp and mould. The landlord's handling of roof repairs. The landlord's complaint … 29 Nov 2024 Partial Maladministration Southern Housing (202108019) Case 202108019 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request to replace the windows and back door. Reports of … 29 Nov 2024 Reasonable Redress Southern Housing (202213458) Case 202213458 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint. 29 Nov 2024 Partial Maladministration Southern Housing (202300899) Case 202300899 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Mould. Damp and flooring. Silverfish infestation. Damaged personal … 29 Nov 2024 Maladministration Southern Housing (202305692) Case 202305692 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also … 29 Nov 2024 No Maladministration Southern Housing (202345478) Case 202345478 · Planned Works The complaint is about the landlord’s response to the resident’s request to retain her CCTV security system. 29 Nov 2024 Maladministration Southway Housing Trust (Manchester) Limited (202306857) Case 202306857 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The … 29 Nov 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202320827) Case 202320827 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of cold air entering his property. The Ombudsman has … 29 Nov 2024 Maladministration Stonewater Limited (202234548) Case 202234548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise and antisocial behaviour (ASB). 29 Nov 2024 Partial Maladministration Stonewater Limited (202301180) Case 202301180 · Estate Management The complaint is about: The landlord's handling of reports that contractors had not done communal cleaning. The landlord's handling of … 29 Nov 2024 Maladministration Thanet District Council (202400557) Case 202400557 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 29 Nov 2024 No Maladministration Wandle Housing Association Limited (202311610) Case 202311610 · Financial The complaint is about the landlord's handling of: Repairs to the door entry system during and after a power cut. … 29 Nov 2024 Maladministration Wandsworth Council (202305904) Case 202305904 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about refurbishment works at the property and the subsequent … 29 Nov 2024 Partial Maladministration Your Housing Group Limited (202234964) Case 202234964 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. … 28 Nov 2024 Reasonable Redress A2Dominion Housing Group Limited (202304405) Case 202304405 · Old Property Condition categories This complaint is about the landlord’s handling of reports about drain blockages and smells. 28 Nov 2024 Maladministration Amplius Living (202318202) Case 202318202 · Old Complaints Handling categories The complaint is about: The landlord’s handling of and response to the resident’s concerns about repairs following a structural survey. … 28 Nov 2024 Maladministration Arun District Council (202408362) Case 202408362 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. 28 Nov 2024 Maladministration Birmingham City Council (202211353) Case 202211353 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks and the associated repairs. The landlord’s handling of the … 28 Nov 2024 No Maladministration Bolton at Home Limited (202321740) Case 202321740 · Occupancy Rights The complaint is about: The landlord’s handling of the resident’s request to have their name removed from a tenancy. The … 28 Nov 2024 Maladministration Camden Council (202226292) Case 202226292 · Old Tenants Behaviour categories The complaint is about the landlord’s communication with the resident following reports of antisocial behaviour (ASB). 28 Nov 2024 Maladministration Citizen Housing (202325904) Case 202325904 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about repairs to the communal entry door. 28 Nov 2024 Maladministration Citizen Housing Group Limited (202315154) Case 202315154 · Old Property Condition categories This complaint is about the landlord’s handling of reports of damp and mould. 28 Nov 2024 No Maladministration Citizen Housing Group Limited (202338215) Case 202338215 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of a gas leak at the property. 28 Nov 2024 No Maladministration City of Doncaster Council (202308766) Case 202308766 · Health and Safety (inc. building safety) The complaint is about how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman … 28 Nov 2024 Reasonable Redress Cobalt Housing Limited (202410694) Case 202410694 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a … 28 Nov 2024 Maladministration Curo Places Limited (202320562) Case 202320562 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of an investigation into structural concerns about the property. The Ombudsman has … 28 Nov 2024 Maladministration Eastlight Community Homes Limited (202311363) Case 202311363 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s report of the ceiling collapsing. The landlord’s complaint handling has … 28 Nov 2024 Partial Maladministration ForHousing Limited (202342868) Case 202342868 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s complaint handling. The Ombudsman has … 28 Nov 2024 Maladministration Home Group Limited (202221637) Case 202221637 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint. 28 Nov 2024 Maladministration Lambeth Council (202319858) Case 202319858 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s report of a repair to his kitchen window and the … 28 Nov 2024 Maladministration Lambeth Council (202342293) Case 202342293 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the … 28 Nov 2024 Partial Maladministration Lewisham Council (202319659) Case 202319659 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s mutual exchange. a repair to an electrical socket in the … 28 Nov 2024 Partial Maladministration Lewisham Council (202345128) Case 202345128 · Managing Relations The complaint is about the landlord’s handling of: Reports of loss of heating and hot water. Reports of damp and … 28 Nov 2024 Maladministration Lewisham Council (202346520) Case 202346520 · Managing Relations The complaint is about the landlord’s response to concerns about a repair appointment. 28 Nov 2024 Partial Maladministration Lewisham Council (202419769) Case 202419769 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks, damp and mould. The complaint. 28 Nov 2024 Maladministration Lincolnshire Housing Partnership Limited (202313318) Case 202313318 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of: Staff conduct. Damage caused by a leak. The … 28 Nov 2024 Outside Jurisdiction London Borough of Barnet (202307049) Case 202307049 · Old Tenants Behaviour categories The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling … 28 Nov 2024 Maladministration London Borough of Hillingdon (202338766) Case 202338766 · Managing Relations The complaint is about the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint. 28 Nov 2024 Maladministration London Borough of Islington (202344546) Case 202344546 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's concerns about the condition of the windows and the door … 28 Nov 2024 Maladministration London Borough of Lambeth (202345112) Case 202345112 · Old Complaints Handling categories The complaint is about: The landlord’s handling of disrepair works, including damp and mould. The landlord’s handling of the resident’s … 28 Nov 2024 Maladministration London Borough of Lambeth (202403107) Case 202403107 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of structural damage to the external bay window support … 28 Nov 2024 Maladministration London Borough of Lewisham (202344279) Case 202344279 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. 28 Nov 2024 Partial Maladministration London Borough of Redbridge (202400614) Case 202400614 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: housing application. reports of damp and mould at the property. … 28 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212072) Case 202212072 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s … 28 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202224058) Case 202224058 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica … 28 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202227796) Case 202227796 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information …