Notting Hill Genesis (NHG) (202337760)
The complaint is about the landlord’s: Communication regarding an event held in a neighbour’s flat. Handling of the resident’s query about the neighbour’s flooring.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Housing Group Limited (202305979)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
One Housing Group Limited (202328255)
The complaint is about the landlord's handling of repairs to the boiler in the resident’s property.
One Vision Housing Limited (202317916)
The complaint is about the landlord’s handling of the resident’s: Report of a leak. Request to repair or replace damaged flooring, a wash basin and a toilet at her property.
Paragon Asra Housing Limited (202325751)
The complaint is about: The landlord’s response to the resident’s reports of repairs throughout the property. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for a managed move. The Ombudsman has also considered the landlord’s complaints handling.
Peabody Trust (202232974)
The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp and mould to the interior of his flat. The associated complaint.
Peabody Trust (202417964)
The complaint is about the landlord’s handling of: The resident’s reports of noise and request for soundproofing. The resident’s concerns about the erection and position of a fence.
Richmond Housing Partnership Limited (202324731)
This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the property. Reports of heating issues. Concerns about the condition of the bathroom. Concerns about the condition of the kitchen. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Sanctuary Housing Association (202308377)
This complaint is about the landlord’s handling of: the resident’s reports about the cost and efficiency of her heating system; the associated complaint.
Sanctuary Housing Association (202311244)
The complaint concerns the landlord’s handling of the resident’s reports about a leak and the related repairs. The landlord’s complaint handling has also been investigated.
Sanctuary Housing Association (202328174)
The complaint is about the landlord’s handling of the resident’s reports about: The boundary fence and gate. The windows and door. The bedroom ceiling. The central heating.
Sanctuary Housing Association (202341321)
The complaint is about: The landlord's handling of damp and mould. The landlord's handling of roof repairs. The landlord's complaint handling. The level of compensation offered by the landlord and its decision not to refund rent.
Southern Housing (202108019)
The complaint is about the landlord’s response to the resident’s: Request to replace the windows and back door. Reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202213458)
The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint.
Southern Housing (202300899)
The complaint is about the landlord’s handling of the resident’s reports of: Mould. Damp and flooring. Silverfish infestation. Damaged personal possessions. The associated complaint.
Southern Housing (202305692)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also considered the landlord’s record keeping and information management.
Southern Housing (202345478)
The complaint is about the landlord’s response to the resident’s request to retain her CCTV security system.
Southwark Council (202227200)
The complaint is about the landlord’s handling of repairs needed to the communal drains.
Southway Housing Trust (Manchester) Limited (202306857)
The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The resident also complained about the landlord’s handling of her requests for repairs to the WC, hallway, kitchen and a security light.
Sovereign Network Homes (Former Network Homes) (202320827)
The complaint is about the landlord’s handling of the resident’s reports of cold air entering his property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
Stonewater Limited (202234548)
The complaint is about the landlord’s handling of reports of noise and antisocial behaviour (ASB).
Stonewater Limited (202301180)
The complaint is about: The landlord's handling of reports that contractors had not done communal cleaning. The landlord's handling of communal repairs. The Ombudsman has also decided to investigate the landlord’s complaint handling.
Thanet District Council (202400557)
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
Vivid Housing Limited (202402563)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the roof allowing entry for pests. Reports of repairs to the driveway. Fire safety concerns. Associated complaint.
Wandle Housing Association Limited (202311610)
The complaint is about the landlord's handling of: Repairs to the door entry system during and after a power cut. Concerns about fire safety and whether the landlord provided a service in return for the fire safety service charge.
Wandsworth Council (202305904)
The complaint is about the landlord’s handling of: The resident’s concerns about refurbishment works at the property and the subsequent remedial works. The associated complaint.
Your Housing Group Limited (202234964)
The complaint is about the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. Reports of damp and mould. Reports of a rat infestation. The complaint. The landlord operated a 2-stage complaints policy. The policy states the landlord will provide a stage 1 complaint …
A2Dominion Housing Group Limited (202304405)
This complaint is about the landlord’s handling of reports about drain blockages and smells.
Amplius Living (202318202)
The complaint is about: The landlord’s handling of and response to the resident’s concerns about repairs following a structural survey. The landlord's complaint handling.
Arun District Council (202408362)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property.
Birmingham City Council (202211353)
The complaint is about: The landlord’s handling of reports of leaks and the associated repairs. The landlord’s handling of the resident’s complaint.
Bolton at Home Limited (202321740)
The complaint is about: The landlord’s handling of the resident’s request to have their name removed from a tenancy. The resident’s priority for social housing.
Camden Council (202226292)
The complaint is about the landlord’s communication with the resident following reports of antisocial behaviour (ASB).
Citizen Housing (202325904)
The complaint is about the landlord’s response to the resident’s concerns about repairs to the communal entry door.
Citizen Housing Group Limited (202315154)
This complaint is about the landlord’s handling of reports of damp and mould.
Citizen Housing Group Limited (202338215)
This complaint is about the landlord’s handling of a gas leak at the property.
City of Doncaster Council (202308766)
The complaint is about how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman has also considered the landlord’s complaint handling.
Cobalt Housing Limited (202410694)
The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a mutual exchange website.
Curo Places Limited (202320562)
The resident’s complaint is about the landlord’s handling of an investigation into structural concerns about the property. The Ombudsman has also assessed the landlord’s complaint handling.
Eastlight Community Homes Limited (202311363)
The complaint is about the landlord’s handling of the resident’s report of the ceiling collapsing. The landlord’s complaint handling has also been considered.
ForHousing Limited (202342868)
The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Home Group Limited (202221637)
The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint.
Lambeth Council (202319858)
The complaint is about the landlord’s handling of the resident’s report of a repair to his kitchen window and the arrangements for making the appointments. The Ombudsman has also investigated the landlord’s handling of the associated complaints.
Lambeth Council (202342293)
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Lewisham Council (202319659)
The complaint is about the landlord’s handling of: the resident’s mutual exchange. a repair to an electrical socket in the kitchen. reports of antisocial behaviour. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Lewisham Council (202345128)
The complaint is about the landlord’s handling of: Reports of loss of heating and hot water. Reports of damp and mould. The complaint.
Lewisham Council (202346520)
The complaint is about the landlord’s response to concerns about a repair appointment.
Lewisham Council (202419769)
The complaint is about the landlord’s handling of: Reports of leaks, damp and mould. The complaint.
Lincolnshire Housing Partnership Limited (202313318)
The complaint is about the landlord's handling of the resident’s reports of: Staff conduct. Damage caused by a leak. The associated complaint.
London Borough of Barnet (202307049)
The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling of antisocial behaviour (ASB) and alleged disability discrimination against the resident.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)