GreenSquareAccord Limited (202229698)
This is about the landlord’s handing of: Remedial works at the property. The landlord’s communication about the resident’s proposed temporary and permanent moves. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Notting Hill Genesis (NHG) (202004764)
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB) caused by her neighbours. The resident’s reports about the conduct of the housing officer. The resident’s request to be rehoused. This report also looks at the landlord’s handling of the resident’s complaints and its record …
Peabody Trust (202200954)
REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Platform Housing Group Limited (202208458)
The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s communication and complaint handling.
The Guinness Partnership Limited (202200312)
The complaint is about the landlord’s: Response to the resident’s reports of ASB. Response to the residents reports of services paid for via the service charge. Increase of the service charge. Complaint handling.
A2Dominion Housing Group Limited (202223460)
The complaint is about the landlord’s response to the resident’s reports of water hammer noise.
Haringey London Borough Council (202223203)
The complaint is about: The level and reasonableness of the landlord's service charges for major works for a fire door and alarms at the resident’s property. The landlord’s handling of outstanding works to replace the resident’s flat entrance door. The landlord’s communications and complaint handling.
Notting Hill Genesis (NHG) (202204848)
The complaint is about the landlord’s handling of: A flood at the residents’ property and their damaged belongings. The associated complaint.
Stoke-on-Trent City Council (202216660)
The complaint is about the landlord's handling of the resident’s reports of cracks appearing in the walls of the property. This investigation has also considered the landlord’s complaint handling.
Westminster City Council (202201379)
The complaint is about the landlord’s response to: The residents’ concerns about its handling of a leak into the flat below as well as their concerns about operatives visiting the property without appropriate personal protective equipment (PPE). The resident’s reports of a leak. The residents’ reports of disrepair in the …
Clarion Housing Association Limited (202208784)
The complaint is about: The landlord's response to reports of a leak from the resident's toilet. The landlord's handling of the resident's reports of a leak from the property above. The Ombudsman has also investigated the landlord’s complaint handling.
Housing For Women (202113495)
The complaint is about the landlord’s response to the resident’s service charge enquiries. The Ombudsman has also considered the landlord’s complaint handling.
Kingston upon Thames Council (202206264)
The complaint is about: The landlord’s handling of repairs to the outhouse. The landlord’s communication about repairs. The landlord’s handling of the resident’s complaint. The resident’s concern that she had been discriminated against. The Ombudsman has also assessed the landlord’s record keeping.
London Borough of Barking and Dagenham (202206884)
The complaint is about the landlord’s: Handling of repairs to fix a leaking roof. Complaints handling. Knowledge and information management.
Metropolitan Thames Valley Housing (MTV) (202216051)
The complaint is about the landlord’s handling of: The bathroom repair works carried out by the landlord’s contractor and the conduct of its operative. The associated complaint. Reported damage to flooring caused by the contractor’s operative.
Sanctuary Housing Association (202220517)
The complaint is about the landlord’s handling of: Repairs, in particular: Repairs to the resident’s pathway. The resident’s request to fit handrails. Repairs to the resident's stairlift. The resident’s complaint. The resident’s concern that it discriminated against him. The resident’s concern that its handling of the repairs had an adverse …
Wandle Housing Association Limited (202009428)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for new windows. Concerns about a named staff member.
Bristol City Council (202218917)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about a neighbour. The resident’s concerns about the request from the landlord to remove her pool from the communal area.
Islington Council (202217372)
The complaint is about: The landlord’s handling of repairs to a faulty centrifugal fan. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202115891)
This complaint is about the landlord’s: Response to the resident’s report of a flood; Handling of a related decant; Handling of heating issues in the resident’s temporary accommodation; Handling of the resident’s rehousing requests from October 2021; Response to the resident’s vulnerabilities, health, and welfare concerns; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202121703)
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB) in October 2021. The Ombudsman has also considered: Record keeping. Complaint handling.
Notting Hill Genesis (NHG) (202017424)
The complaint is about the landlord’s handling of the resident’s: Concern about its maintenance of the communal areas. Reports of anti social behaviour (ASB). Concern about the service she received from her housing officer. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202216547)
The complaint is about the landlord’s handling of: The landlord’s response to the resident’s reports of a leak. The associated complaint.
Tower Hamlets Homes (202225645)
The complaint is about the landlord’s handling of: Repairs following a leak at the resident’s property. The associated formal complaint.
Great Yarmouth Borough Council (202125602)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould and outstanding repair issues at the resident’s property. The resident’s insurance claim. Staff behaviour. Complaint handling.
Home Group Limited (202209670)
The complaint is regarding; The standard of remedial works carried out by the landlord. The length of time taken to resolve the leak. The landlord’s handling of repairs to the resident’s bathroom flooring, kitchen ceiling and wall units. The landlord’s complaints handling.
Lewisham Council (202124493)
The complaint is about the landlord's handling of repairs to: The guttering. The roof leak.
Moat Homes Limited (202118354)
The complaint is about the landlord handling of: The resident’s reports of abandoned cars in the communal car park. The resident’s reports of antisocial behaviour (ASB) from his upstairs neighbour. This Service has decided to consider the landlord’s complaint handling.
Silva Homes Limited (202205197)
The complaint is about the landlord’s handling of The resident’s reports of damp and mould within the property. The associated complaint.
Aster Group Limited (202116470)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a management transfer. The residents request for an upgrade to the heating system. The resident’s request for his kitchen and bathroom to be renewed. The resident’s reports of repairs during periods …
Charnwood Borough Council (202215660)
The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial behaviour (ASB) and damp and mould at the property.
Clarion Housing Association Limited (202128331)
The complaint is about: The landlord’s handling of the resident’s enquiries in relation to the sale of her property. The landlord’s complaint handling.
GreenSquareAccord Limited (202209533)
The complaint is about the landlord’s response to: Repairs to the lounge ceiling following a leak from a neighbour’s bathroom that occurred in 2019. Requests for the reimbursement/replacement of wallpaper which was reported to have been damaged when ceiling repairs were completed in 2019. The resident’s request for compensation for …
Hyde Housing Association Limited (202219192)
The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s complaint.
Innisfree Housing Association Limited (202127950)
The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision to allow neighbours to keep dogs in their property. The landlord’s handling of allegations of ASB made against the resident. The landlord’s response to the resident’s concerns about its decision …
Lambeth Council (202203297)
The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s complaint handling.
Optivo (now Southern Housing) (202229415)
The complaint is about the landlord’s handling of essential works to remove and control mould in the property This Service has also considered the landlord’s complaint handling and record keeping.
Silva Homes Limited (202224990)
The complaint is about the landlord’s handling of the resident’s queries about service charges.
The Guinness Partnership Limited (202216904)
The complaint is about the landlord’s response to: The resident’s reports of a bed bug infestation ; Concerns the resident raised about the housing scheme’s letting criteria; The resident’s reports of antisocial behaviour (ASB). This report will also look at the landlord’s: Complaint handling; Record keeping.
Wigan Metropolitan Borough Council (202126740)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated formal complaint.
Birmingham City Council (202204579)
The complaint is about the landlord’s handling of repairs reported by the resident about a leak, and subsequent damp and mould.
GreenSquareAccord Limited (202214873)
REPORT COMPLAINT 202214873 GreenSquareAccord Limited 9 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Brent (202204732)
This complaint is about the landlord’s: Response to the resident’s reports of leaks from the roof and subsequent internal damage to his property. Response to the resident’s concerns about his insurance claim for the damage to his property.
London Borough of Ealing (202210609)
The complaint is about: The landlord's handling of the resident’s: Reports of damp and mould while it arranged a temporary decant. Request for alternative, permanent accommodation. Offers of temporary decant properties. Subsequent decant to a hotel, specifically regarding food allowance and mobility aids. Complaint. The landlord’s decision to decant the …
London Borough of Hackney (202119231)
The resident’s complaint is about the landlord’s: Handling of repairs to the front door and extractor fan. Handling of reports of damp and mould in the property. Decision not to allow the resident to move into her parent’s three-bedroom property.
London & Quadrant Housing Trust (L&Q) (202110294)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould within the property. Noise nuisance (Antisocial behaviour) from the neighbour upstairs. Residents and visitors slamming the main entrance door causing noise disturbance. We have also considered the landlord’s handling of the resident’s request to move.
Southern Housing (202200062)
The complaint is about the landlord’s handling of: Repairs to the communal entrance door. The associated complaint.
Southwark Council (202210187)
The complaint is about the landlord’s handling of the resident’s: Reports of disrepair issues causing pest infestations including rats, mice and tropical ants. Reports of antisocial behaviour by other residents involving fly tipping and incorrect rubbish disposal attracting pests. Report of a fire in the bin close to her property. …
Thurrock Council (202217533)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial works. Property transfer request. Request for reimbursement of damaged personal possessions. Request for a medical banded property transfer. The associated complaint.
West Kent Housing Association (202127583)
The complaint is about the: Conduct of the landlord’s staff. Landlord’s response to the resident’s request for compensation for damage to a carpet when it removed the hearth. Landlord’s handling of the resident’s subject access request and its delays in responding to it. Landlord’s handling of the resident’s request to …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)