Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2023 ×

Showing 2,867 of 16,595 decisions

Decisions

Most recent first
17 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202200312) Case 202200312 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB. Response to the residents reports of services … 16 Nov 2023 Maladministration A2Dominion Housing Group Limited (202223460) Case 202223460 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water hammer noise. 16 Nov 2023 Partial Maladministration Haringey London Borough Council (202223203) Case 202223203 · Financial The complaint is about: The level and reasonableness of the landlord's service charges for major works for a fire door … 16 Nov 2023 Reasonable Redress Notting Hill Genesis (NHG) (202204848) Case 202204848 · Managing Relations The complaint is about the landlord’s handling of: A flood at the residents’ property and their damaged belongings. The associated … 16 Nov 2023 Maladministration Stoke-on-Trent City Council (202216660) Case 202216660 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of cracks appearing in the walls of the property. … 16 Nov 2023 Partial Maladministration Westminster City Council (202201379) Case 202201379 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The residents’ concerns about its handling of a leak into the flat … 15 Nov 2023 Maladministration Clarion Housing Association Limited (202208784) Case 202208784 · Managing Relations The complaint is about: The landlord's response to reports of a leak from the resident's toilet. The landlord's handling of … 15 Nov 2023 Maladministration Housing For Women (202113495) Case 202113495 · Financial The complaint is about the landlord’s response to the resident’s service charge enquiries. The Ombudsman has also considered the landlord’s … 15 Nov 2023 Partial Maladministration Kingston upon Thames Council (202206264) Case 202206264 · Information and data management The complaint is about: The landlord’s handling of repairs to the outhouse. The landlord’s communication about repairs. The landlord’s handling … 15 Nov 2023 Maladministration London Borough of Barking and Dagenham (202206884) Case 202206884 · Information and data management The complaint is about the landlord’s: Handling of repairs to fix a leaking roof. Complaints handling. Knowledge and information management. 15 Nov 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202216051) Case 202216051 · Managing Relations The complaint is about the landlord’s handling of: The bathroom repair works carried out by the landlord’s contractor and the … 15 Nov 2023 Partial Maladministration Sanctuary Housing Association (202220517) Case 202220517 · Managing Relations The complaint is about the landlord’s handling of: Repairs, in particular: Repairs to the resident’s pathway. The resident’s request to … 15 Nov 2023 Partial Maladministration Wandle Housing Association Limited (202009428) Case 202009428 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for new windows. Concerns … 14 Nov 2023 Partial Maladministration Bristol City Council (202218917) Case 202218917 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about a neighbour. The resident’s … 14 Nov 2023 Maladministration Islington Council (202217372) Case 202217372 · Managing Relations The complaint is about: The landlord’s handling of repairs to a faulty centrifugal fan. The landlord’s complaint handling. 14 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202115891) Case 202115891 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a flood; Handling of a related decant; Handling … 14 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121703) Case 202121703 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB) in October 2021. The Ombudsman … 14 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202017424) Case 202017424 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concern about its maintenance of the communal areas. Reports of … 14 Nov 2023 Severe Maladministration Sanctuary Housing Association (202216547) Case 202216547 · Managing Relations The complaint is about the landlord’s handling of: The landlord’s response to the resident’s reports of a leak. The associated … 14 Nov 2023 Partial Maladministration Tower Hamlets Homes (202225645) Case 202225645 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a leak at the resident’s property. The associated formal complaint. 13 Nov 2023 Partial Maladministration Great Yarmouth Borough Council (202125602) Case 202125602 · Financial The complaint is about the landlord’s response to: The resident’s reports of damp and mould and outstanding repair issues at … 13 Nov 2023 Partial Maladministration Home Group Limited (202209670) Case 202209670 · Managing Relations The complaint is regarding; The standard of remedial works carried out by the landlord. The length of time taken to … 13 Nov 2023 Maladministration Lewisham Council (202124493) Case 202124493 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to: The guttering. The roof leak. 13 Nov 2023 Partial Maladministration Moat Homes Limited (202118354) Case 202118354 · ASB/Abuse/Nuisance The complaint is about the landlord handling of: The resident’s reports of abandoned cars in the communal car park. The … 13 Nov 2023 Maladministration Silva Homes Limited (202205197) Case 202205197 · Managing Relations The complaint is about the landlord’s handling of The resident’s reports of damp and mould within the property. The associated … 10 Nov 2023 Partial Maladministration Aster Group Limited (202116470) Case 202116470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 10 Nov 2023 No Maladministration Charnwood Borough Council (202215660) Case 202215660 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial … 10 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202128331) Case 202128331 · Managing Relations The complaint is about: The landlord’s handling of the resident’s enquiries in relation to the sale of her property. The … 10 Nov 2023 Partial Maladministration GreenSquareAccord Limited (202209533) Case 202209533 · Financial The complaint is about the landlord’s response to: Repairs to the lounge ceiling following a leak from a neighbour’s bathroom … 10 Nov 2023 Reasonable Redress Hyde Housing Association Limited (202219192) Case 202219192 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s … 10 Nov 2023 Partial Maladministration Innisfree Housing Association Limited (202127950) Case 202127950 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision … 10 Nov 2023 Maladministration Lambeth Council (202203297) Case 202203297 · Managing Relations The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s complaint handling. 10 Nov 2023 Maladministration Optivo (now Southern Housing) (202229415) Case 202229415 · Managing Relations The complaint is about the landlord’s handling of essential works to remove and control mould in the property This Service … 10 Nov 2023 No Maladministration Silva Homes Limited (202224990) Case 202224990 · Financial The complaint is about the landlord’s handling of the resident’s queries about service charges. 10 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202216904) Case 202216904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of a bed bug infestation ; Concerns the resident … 10 Nov 2023 Maladministration Wigan Metropolitan Borough Council (202126740) Case 202126740 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated formal complaint. 9 Nov 2023 Maladministration Birmingham City Council (202204579) Case 202204579 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs reported by the resident about a leak, and subsequent damp and … 9 Nov 2023 Maladministration GreenSquareAccord Limited (202214873) Case 202214873 · Managing Relations REPORT COMPLAINT 202214873 GreenSquareAccord Limited 9 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 9 Nov 2023 Partial Maladministration London Borough of Brent (202204732) Case 202204732 · Financial This complaint is about the landlord’s: Response to the resident’s reports of leaks from the roof and subsequent internal damage … 9 Nov 2023 Partial Maladministration London Borough of Ealing (202210609) Case 202210609 · Managing Relations The complaint is about: The landlord's handling of the resident’s: Reports of damp and mould while it arranged a temporary … 9 Nov 2023 Partial Maladministration London Borough of Hackney (202119231) Case 202119231 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s: Handling of repairs to the front door and extractor fan. Handling of reports … 9 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202110294) Case 202110294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould within the property. Noise nuisance … 9 Nov 2023 Maladministration Southern Housing (202200062) Case 202200062 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal entrance door. The associated complaint. 9 Nov 2023 Maladministration Southwark Council (202210187) Case 202210187 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of disrepair issues causing pest infestations including rats, mice … 9 Nov 2023 Partial Maladministration Thurrock Council (202217533) Case 202217533 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial works. Property … 9 Nov 2023 Partial Maladministration West Kent Housing Association (202127583) Case 202127583 · Information and data management The complaint is about the: Conduct of the landlord’s staff. Landlord’s response to the resident’s request for compensation for damage … 8 Nov 2023 Maladministration Birmingham City Council (202112335) Case 202112335 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) from the resident. The landlord’s handling of … 8 Nov 2023 Partial Maladministration Camden Council (202220484) Case 202220484 · Managing Relations The complaint is about the landlord’s response to: The resident’s water quality concerns at the property. The condition of the … 8 Nov 2023 Maladministration Jigsaw Homes Group Limited (202220957) Case 202220957 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the reported condition of the property and rubbish being left in the … 8 Nov 2023 Maladministration Wandle Housing Association Limited (202223775) Case 202223775 · Estate Management The complaint is about the landlord’s response to the resident’s reports of repairs to the communal front door and entry …