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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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19 Oct 2022 Maladministration Tower Hamlets Homes (202204302) Case 202204302 · Estate Management The complaint is about the landlord’s handling of repairs to the communal door entry/intercom system at the resident’s property. 18 Oct 2022 No Maladministration Believe Housing Limited (202124486) Case 202124486 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour. 18 Oct 2022 Reasonable Redress East Midlands Housing Group Limited (202123570) Case 202123570 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 18 Oct 2022 Maladministration Habinteg Housing Association Limited (202201806) Case 202201806 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen. The landlord’s handling of the resident’s … 18 Oct 2022 Maladministration Hyde Housing Association Limited (202121437) Case 202121437 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s … 18 Oct 2022 Partial Maladministration Islington Council (202005765) Case 202005765 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB) and noise disturbance. The priority … 18 Oct 2022 Maladministration London Borough of Barnet (202106502) Case 202106502 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues … 18 Oct 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202200629) Case 202200629 · Estate Management The complaint is about the landlord’s response to the resident’s reports of lift breakdowns. 18 Oct 2022 Maladministration Notting Hill Genesis (202200330) Case 202200330 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling. 17 Oct 2022 Reasonable Redress Arcon Housing Association Limited (202121447) Case 202121447 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for shower repairs. 17 Oct 2022 Partial Maladministration EMH Housing and Regeneration Limited (202109268) Case 202109268 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Concerns about the condition of the property at the start … 17 Oct 2022 Maladministration ForHousing Limited (202118330) Case 202118330 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s balcony door. The associated complaint handling. 17 Oct 2022 Partial Maladministration Hyde Housing Association Limited (202124277) Case 202124277 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s shower. The associated complaint. 17 Oct 2022 Maladministration London & Quadrant Housing Trust (202107410) Case 202107410 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint. 17 Oct 2022 Maladministration Longhurst Group Limited (202122364) Case 202122364 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address … 17 Oct 2022 No Maladministration Midland Heart Limited (202127586) Case 202127586 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports regarding window repairs; request for compensation for increased heating … 17 Oct 2022 Maladministration Nottingham City Homes Registered Provider Limited (202010867) Case 202010867 · Health and Safety (inc. building safety) The complaint concerns: The landlord’s handling of the front (fire) door replacement. The landlord’s handling of the resident’s concerns raised … 17 Oct 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202202491) Case 202202491 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s window. The landlord’s handling of the associated complaint. 17 Oct 2022 Maladministration One Housing Group Limited (202123092) Case 202123092 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak. 17 Oct 2022 Maladministration Slough Borough Council (202111254) Case 202111254 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports … 16 Oct 2022 Reasonable Redress London Borough of Hounslow (202128145) Case 202128145 · Old Property Condition migrated-2025 The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom. 15 Oct 2022 Maladministration One Housing Group Limited (202203260) Case 202203260 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute. 14 Oct 2022 Reasonable Redress Grand Union Housing Group Limited (202205220) Case 202205220 · Old Property Condition migrated-2025 REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 14 Oct 2022 No Maladministration Incommunities Limited (202104446) Case 202104446 · Old Property Condition migrated-2025 The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the … 13 Oct 2022 No Maladministration Crawley Borough Council (202201938) Case 202201938 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s … 13 Oct 2022 Reasonable Redress Flagship Housing Group Limited (202113145) Case 202113145 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an … 13 Oct 2022 Maladministration Newlon Housing Trust (202113337) Case 202113337 · Managing Relations This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about … 13 Oct 2022 Partial Maladministration Stockport Homes Limited (202100661) Case 202100661 · Managing Relations REPORT COMPLAINT 202100661 Stockport Homes Limited 15 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Oct 2022 Partial Maladministration Bromford Housing Group Limited (202104357) Case 202104357 · Managing Relations The complaint is about: The landlord’s offer of compensation in relation to the replacement of the kitchen. The handling of … 12 Oct 2022 Maladministration Cornwall Housing Limited (202104789) Case 202104789 · Financial The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the … 11 Oct 2022 Reasonable Redress Brent Council (202101477) Case 202101477 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a … 11 Oct 2022 Partial Maladministration Hammersmith and Fulham Council (202118208) Case 202118208 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about missed appointments and poor contractor behaviour; response to … 11 Oct 2022 Maladministration Inquilab Housing Association Limited (202105939) Case 202105939 · Managing Relations The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. … 11 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200817) Case 202200817 · Financial The complaint is about the landlord’s handling of the resident’s water bill rebate. 11 Oct 2022 Partial Maladministration Stonewater Limited (202120615) Case 202120615 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s heating system. The resident’s request for her kitchen … 11 Oct 2022 No Maladministration The Riverside Group Limited (202204973) Case 202204973 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her … 10 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202201210) Case 202201210 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling. 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200575) Case 202200575 · Financial The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s … 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202206325) Case 202206325 · Estate Management REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 10 Oct 2022 No Maladministration Newham Council (202114253) Case 202114253 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the … 10 Oct 2022 No Maladministration Paragon Asra Housing Limited (202106606) Case 202106606 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of a leaking toilet. The resident’s request to be … 10 Oct 2022 Maladministration Richmond Housing Partnership Limited (202203469) Case 202203469 · Managing Relations The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint. 10 Oct 2022 Partial Maladministration Southern Housing Group Limited (202126196) Case 202126196 · Managing Relations The complaint concerns the landlord’s: decision to decline the resident’s request for a priority move. communication and complaint-handling. 10 Oct 2022 Partial Maladministration Thames Valley Housing Association Limited (202106528) Case 202106528 · Financial The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. … 9 Oct 2022 Severe Maladministration Believe Housing Limited (202127840) Case 202127840 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom ceiling. 9 Oct 2022 Maladministration Haringey London Borough Council (202201601) Case 202201601 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s back door. 9 Oct 2022 Maladministration Southwark Council (202125127) Case 202125127 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The … 7 Oct 2022 Maladministration Clarion Housing Association Limited (202114359) Case 202114359 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related … 7 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202113524) Case 202113524 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of refuse and fly tipping. The storage of the resident’s bike. 7 Oct 2022 No Maladministration Vivid Housing Limited (202014652) Case 202014652 · Financial The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the …