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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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18 Nov 2021 Maladministration Newlon Housing Trust (202016860) Case 202016860 · Managing Relations The resident complains about: The landlord’s handling of repair works to the property, standard of the service provided in relation … 18 Nov 2021 Outside Jurisdiction One Housing Group Limited (202106911) Case 202106911 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association. 18 Nov 2021 Maladministration One Vision Housing Limited (202100235) Case 202100235 · Estate Management The complaint is regarding the landlord’s response to the resident’s request for additional works following the installation of a new … 18 Nov 2021 No Maladministration Orbit Group Limited (202013201) Case 202013201 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property. 18 Nov 2021 Maladministration Paragon Asra Housing Limited (202105462) Case 202105462 · Financial The complaint refers to: The landlord’s administration of the resident’s rent account. 18 Nov 2021 Reasonable Redress Vivid Housing Limited (202104108) Case 202104108 · Occupancy Rights The complaint is about the landlord’s handling of its letting process, including the terms set out in the tenancy agreement. 17 Nov 2021 Partial Maladministration Broxtowe Borough Council (202105375) Case 202105375 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a range of different repairs, including leaks, damp … 17 Nov 2021 No Maladministration Hyde Housing Association Limited (202013546) Case 202013546 · Old Property Condition migrated-2025 The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof. 17 Nov 2021 Reasonable Redress Optivo (202104692) Case 202104692 · Estate Management The complaint refers to: The landlord’s response to the resident’s concerns about its allocation of parking bays and her request … 17 Nov 2021 Maladministration Peabody Trust (202105141) Case 202105141 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of repairs to his balcony door. 17 Nov 2021 Partial Maladministration Sanctuary Affordable Housing Limited (202006518) Case 202006518 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the concerns raised … 17 Nov 2021 Maladministration Sanctuary Housing Association (202012638) Case 202012638 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of defects at his new build property. The Ombudsman … 17 Nov 2021 Maladministration Southern Housing Group Limited (202106187) Case 202106187 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing … 17 Nov 2021 Outside Jurisdiction Southwark Council (202003038) Case 202003038 · Local Authority / ALMO or TMO The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his … 17 Nov 2021 Maladministration The Guinness Partnership Limited (202108476) Case 202108476 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced. 17 Nov 2021 Maladministration Westminster City Council (202106311) Case 202106311 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to a fire door in the basement of the resident’s building, … 16 Nov 2021 Partial Maladministration Believe Housing Limited (202015829) Case 202015829 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: 16 Nov 2021 No Maladministration Clarion Housing Association Limited (202017448) Case 202017448 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to … 16 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202107040) Case 202107040 · Managing Relations The complaint is about: 16 Nov 2021 No Maladministration London & Quadrant Housing Trust (202003307) Case 202003307 · Occupancy Rights The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the … 16 Nov 2021 Partial Maladministration Metropolitan Housing Trust Limited (202011801) Case 202011801 · Financial The complaint is about the landlord’s response to the resident’s reports about: 16 Nov 2021 Maladministration Peabody Trust (202101975) Case 202101975 · Managing Relations This complaint is about the landlord’s handling of: 16 Nov 2021 Partial Maladministration Southwark Council (202016004) Case 202016004 · Occupancy Rights REPORT COMPLAINT 202016004 Southwark Council 16 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 16 Nov 2021 Outside Jurisdiction Thames Valley Housing Association Limited (202108098) Case 202108098 · Information and data management The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request. 15 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202015970) Case 202015970 · Financial The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in … 15 Nov 2021 Partial Maladministration Hammersmith and Fulham Council (202012724) Case 202012724 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of boiler repairs prior to September 2020. reports of … 15 Nov 2021 Outside Jurisdiction Irwell Valley Housing Association Limited (202111977) Case 202111977 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property. 15 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202017302) Case 202017302 · Managing Relations The complaint is about: the landlord’s handling of the resident’s report of a faulty boiler. the landlord's complaint handling. 15 Nov 2021 Maladministration London & Quadrant Housing Trust (202100650) Case 202100650 · ASB/Abuse/Nuisance REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and … 15 Nov 2021 Outside Jurisdiction North Kesteven District Council (202109476) Case 202109476 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property. 15 Nov 2021 Partial Maladministration Optivo (202010395) Case 202010395 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from her neighbour; response to … 15 Nov 2021 Reasonable Redress Peabody Trust (202101739) Case 202101739 · Managing Relations The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its … 15 Nov 2021 Reasonable Redress Places for People Homes Limited (201914946) Case 201914946 · Managing Relations The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment. 15 Nov 2021 Outside Jurisdiction Settle Group (202107882) Case 202107882 · Occupancy Rights The complaint is about the landlord’s decision to rent an area of land near the resident’s home to private owners. 15 Nov 2021 Outside Jurisdiction Southern Housing Group Limited (202011557) Case 202011557 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of repairs to the resident’s garage. 15 Nov 2021 Maladministration Tower Hamlets Homes (202011685) Case 202011685 · Managing Relations The complaint is about the landlord’s handling of the replacement of the resident’s front door. Specifically, in regard to: the … 12 Nov 2021 No Maladministration Anchor Hanover Group (202010149) Case 202010149 · ASB/Abuse/Nuisance REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Nov 2021 No Maladministration Arun District Council (202009397) Case 202009397 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s report in relation to her upstairs toilet. The resident’s request … 12 Nov 2021 Reasonable Redress Clarion Housing Association Limited (202001355) Case 202001355 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the … 12 Nov 2021 Outside Jurisdiction Hammersmith and Fulham Council (202107874) Case 202107874 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the … 11 Nov 2021 Partial Maladministration Bristol City Council (202010485) Case 202010485 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports that a lean-to was unlawfully removed; works it had … 11 Nov 2021 Outside Jurisdiction Clarion Housing Association Limited (202015742) Case 202015742 · Financial REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called … 11 Nov 2021 Outside Jurisdiction Haringey Council (202108571) Case 202108571 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s concerns that they are being overcharged on rent for their garages. 11 Nov 2021 No Maladministration Kingston upon Thames Council (202016168) Case 202016168 · Managing Relations The complaint is about: The landlord's response to the resident’s reports in relation to his water cylinder and other repairs … 11 Nov 2021 Outside Jurisdiction Lambeth Council (202012855) Case 202012855 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s handling of the section 20 consultation process, and the level, reasonableness, and increase of … 11 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202005641) Case 202005641 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for repairs. Associated complaint handling. 11 Nov 2021 Outside Jurisdiction London & Quadrant Housing Trust (202016830) Case 202016830 · Financial The complaint concerns the landlord’s response to enquiries the resident has made about their liability to pay a service charge … 11 Nov 2021 Mediation Metropolitan Housing Trust Limited (202104738) Case 202104738 · Old Property Condition migrated-2025 The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered … 11 Nov 2021 Reasonable Redress One Housing Group Limited (202110942) Case 202110942 · Financial The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by … 11 Nov 2021 Partial Maladministration Optivo (202008811) Case 202008811 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for adaptations to the property; the resident’s request for …