Birmingham City Council (202321183)
The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bromford Housing Group Limited (202338851)
The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s complaint handling.
Citizen Housing Group Limited (202328004)
The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant this as a permanent tenancy.
Clarion Housing Association Limited (202437796)
The complaint is about the landlord's handling of repairs following a burst water pipe.
GreenSquareAccord Limited (202422878)
The complaint is about the handling of a request to paint fascia boards.
Harlow District Council (202325682)
The complaint is about the landlord’s handling of repairs to the resident’s shower.
London Borough of Havering Council (202323075)
The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.
London Borough of Havering Council (202340938)
The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202323039)
The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint.
Peabody Trust (202308088)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s reports of communal issues and a water leak in his property. Complaint handling.
Rykneld Homes Limited (202318634)
The complaint is about the landlord’s assessment of the resident’s application to join the housing register.
Sanctuary Housing Association (202422105)
The complaint is about the landlord’s handling of the request to repair the resident’s roof.
Southern Housing (202330022)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the landlord’s complaint handling.
Southwark Council (202306282)
The resident’s complaint is about the landlord’s handling of: His liability insurance claim. A roof leak, damp and mould. Heating and hot water repairs. Loose cables. His complaint.
Stonewater Limited (202316469)
The complaint is about the landlord’s response to the resident concerns about: The quality of cleaning and maintenance services provided. Its fire safety checks. We have also considered the landlord’s complaint handling.
Waverley Borough Council (202322576)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint.
Amplius Living (202220408)
The complaint is about the landlord’s response to the resident’s: response to reports of damp and mould in the property; complaint.
Clarion Housing Association Limited (202421320)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202321928)
REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Home Group Limited (202428206)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Hyde Housing Association Limited (202322059)
The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s complaint handling.
Karibu Community Homes Limited (202219036)
The complaint is about landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Islington (202410898)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs.
London Borough of Tower Hamlets (202202779)
The complaint is about the information provided in the landlord’s end of year service charge summaries.
London & Quadrant Housing Trust (202310094)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the complaint has also been considered.
Metropolitan Thames Valley Housing (MTV) (202321618)
The complaint is about the landlord’s handling of reports about the toilet overflowing and flooding the bathroom.
Moat Homes Limited (202322845)
The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move to temporary accommodation.
Orbit Housing Association Limited (202227400)
The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated the landlord’s complaints handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202334224)
The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant the resident during repair work. We will also consider the landlord’s complaint handling as part of this investigation.
Royal Borough Of Greenwich (202317870)
The complaint is about the landlord’s handling of: Reports of no heating and hot water at the resident’s property. The associated complaint.
Believe Housing Limited (202410482)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. We have also investigated the landlord’s complaint handling.
Broxtowe Borough Council (202330775)
The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling.
Clarion Housing Association Limited (202323439)
The complaint is about the landlord's response to the resident's: reports of damage to personal belongings during a temporary decant. request for a home loss payment. This report has also assessed the landlord’s complaint handling.
Dudley Metropolitan Borough Council (202227853)
The complaint is about the landlord’s handling of a tenancy fraud investigation.
Flagship Housing Group Limited (202214550)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous complaint.
Hexagon Housing Association Limited (202409523)
The complaint is about the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works. Complaints handling.
Home Group Limited (202318556)
The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the period when the property was void (empty). Adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.
Incommunities Limited (202328346)
The complaint is about the landlords handling of repairs to a garden fence. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202234540)
The complaint is about the landlord’s response to the resident’s request to move to a different borough.
London Borough of Tower Hamlets (202435924)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint.
MHS Homes Ltd (202331312)
The complaint is about the landlord’s handling of the resident’s: Reports of parking issues in her development and her request for her parking space to be marked. Request for improved accessibility of the path to her utility meters.
Sanctuary Housing Association (202417848)
The complaint is about the landlord’s response to the resident’s: reports of damp and mould and defects at the property. complaint.
The Riverside Group Limited (202348468)
The complaint is about the landlords: Handling of the resident’s report of damp and mould. Decision not to pay the requested compensation. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202428388)
The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs
Clarion Housing Association Limited (202307308)
The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) for repairs. We have also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202419385)
REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Lambeth (202336003)
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.
London & Quadrant Housing Trust (202323748)
The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose of its housing stock. Response to the resident’s request to be added to its rehousing list. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202326085)
The complaint is about the landlord’s response to the resident’s reports about leaks from the roof.
London & Quadrant Housing Trust (L&Q) (202316861)
The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)