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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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28 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230057) Case 202230057 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the subsequent repairs. Reports … 28 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202325240) Case 202325240 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of leaks into her property that have caused damage, … 28 May 2025 Partial Maladministration Milton Keynes Council (202421402) Case 202421402 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s … 28 May 2025 Maladministration Orbit Housing Association Limited (202316043) Case 202316043 · Managing Relations The complaint is about the landlord’s: handling of reports about drainage and sewage issues in the property. complaint handling. 28 May 2025 Maladministration Paragon Asra Housing Limited (202326238) Case 202326238 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports about damage to the brickwork in the property. Associated … 28 May 2025 Maladministration Plexus UK (First Project) Limited (202303220) Case 202303220 · Financial The complaint is about the landlord’s response to the resident’s: Reports of leaks, damp, and mould. Concerns about her energy … 28 May 2025 Maladministration Slough Borough Council (202305272) Case 202305272 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the … 28 May 2025 Reasonable Redress Southern Housing (202324414) Case 202324414 · Managing Relations The complaint is about the landlord’s handling of: The installation of the resident’s windows. The resident’s reports of damaged caused … 28 May 2025 Maladministration Southern Housing (202330674) Case 202330674 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak from their bathroom. Request for other … 28 May 2025 Maladministration Southern Housing (202431494) Case 202431494 · ASB/Abuse/Nuisance The complaint is about the landlord's response to reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s … 28 May 2025 Partial Maladministration Sovereign Network Homes (202326209) Case 202326209 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s information requests about the communal heating and bin storage, the … 28 May 2025 Maladministration Together Housing Association Limited (202411431) Case 202411431 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property. 27 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202341828) Case 202341828 · Financial The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. … 27 May 2025 Maladministration Abri Group Limited (202327210) Case 202327210 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the … 27 May 2025 Partial Maladministration Citizen Housing Group Limited (202302148) Case 202302148 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the … 27 May 2025 Partial Maladministration City of Westminster Council (202226345) Case 202226345 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: 27 May 2025 Maladministration City of Westminster Council (202405147) Case 202405147 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of issues with the resident’s heating and hot water. We have also considered … 27 May 2025 Partial Maladministration Clarion Housing Association Limited (202322054) Case 202322054 · Managing Relations The complaint is about: The landlord's response to the resident's request for a replacement door and frame. The landlord’s complaint … 27 May 2025 Partial Maladministration Clarion Housing Association Limited (202425422) Case 202425422 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Transfer request. Requests for repairs to the back door following … 27 May 2025 Maladministration GreenSquareAccord Limited (202322171) Case 202322171 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise transference from outside the property. 27 May 2025 Maladministration Haringey London Borough Council (202325584) Case 202325584 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 May 2025 Maladministration Hexagon Housing Association Limited (202319075) Case 202319075 · Financial The complaint is about the landlord’s handling of: The resident’s rent account, and her concerns regarding the accuracy of the … 27 May 2025 Reasonable Redress Home Group Limited (202339639) Case 202339639 · Managing Relations The complaint is about the landlord’s handling of: 27 May 2025 Outside Jurisdiction Leeds City Council (202304704) Case 202304704 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs in the property. 27 May 2025 Maladministration London Borough of Barnet (202326593) Case 202326593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the communal door. Reports of leaks and the associated damage. 27 May 2025 Maladministration London Borough of Camden Council (202310255) Case 202310255 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated … 27 May 2025 Partial Maladministration London Borough of Camden Council (202348136) Case 202348136 · Local Authority / ALMO or TMO The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have … 27 May 2025 Partial Maladministration London Borough of Tower Hamlets (202331276) Case 202331276 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests for repairs to the … 27 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202434596) Case 202434596 · Managing Relations The complaint is about the: Landlord’s handling of snagging works. Letter the landlord issued following an altercation. We have also … 27 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326885) Case 202326885 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale and handover of the resident’s new build property. 27 May 2025 Maladministration North Northamptonshire Council (202319564) Case 202319564 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Reports of repairs to … 27 May 2025 Partial Maladministration Origin Housing Limited (202416610) Case 202416610 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of water ingress into her property. Handling of the … 27 May 2025 Reasonable Redress Peabody Trust (202337779) Case 202337779 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint. 27 May 2025 Partial Maladministration Pinnacle Affordable Homes Ltd (202324175) Case 202324175 · For profit The complaint is about the landlord’s: handling of repairs to the heating system. response to the resident’s reports of damp … 27 May 2025 No Maladministration Plus Dane Housing Limited (202322644) Case 202322644 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of … 27 May 2025 Maladministration The Guinness Partnership Limited (202419804) Case 202419804 · Responsive repairs/activity The complaint is about the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports … 27 May 2025 Partial Maladministration West Kent Housing Association (202420405) Case 202420405 · Managing Relations The complaint is about the landlord’s handling of: Issues with the wet room flooring. Issues with the tiling behind the … 23 May 2025 Maladministration Anchor Hanover Group (202301149) Case 202301149 · Financial The complaint is about the landlord’s: Handling of an energy rebate. Complaint handling. 23 May 2025 No Maladministration Barnsley Metropolitan Borough Council (202424401) Case 202424401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour. 23 May 2025 Partial Maladministration Chisel Limited (202227881) Case 202227881 · Managing Relations The complaint is about the landlord’s handling of repairs to the: Boiler. Kitchen, bathroom and garden. We have also investigated … 23 May 2025 Partial Maladministration Citizen Housing (202322514) Case 202322514 · Managing Relations The complaint is about the landlord’s response concerning: The resident’s dissatisfaction with the placement of a warning marker on his … 23 May 2025 Partial Maladministration Clarion Housing Association Limited (202331357) Case 202331357 · Estate Management The complaint is about the landlord’s handling of: A service charge refund. Report of lack of service provision. Repairs and … 23 May 2025 Reasonable Redress Clarion Housing Association Limited (202419009) Case 202419009 · Managing Relations The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the … 23 May 2025 Partial Maladministration Epping Forest District Council (202414667) Case 202414667 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns as to the reasons given for the rent increase … 23 May 2025 Maladministration Estuary Housing Association Limited (202321641) Case 202321641 · Managing Relations The complaint is about the landlord’s handling of the resident’s repairs. The Ombudsman has also considered the landlord’s complaint handling. 23 May 2025 Maladministration Haringey London Borough Council (202423177) Case 202423177 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. … 23 May 2025 Partial Maladministration Home Group Limited (202315764) Case 202315764 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of problems with his newly installed windows and doors. … 23 May 2025 Maladministration Hyde Housing Association Limited (202324421) Case 202324421 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint. 23 May 2025 Maladministration Hyde Housing Association Limited (202407295) Case 202407295 · Responsive repairs/activity The complaint is about the landlord’s handling of: reports of a leak. reports of damp and mould. 23 May 2025 Maladministration London Borough of Camden Council (202215702) Case 202215702 · Local Authority / ALMO or TMO REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is …