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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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29 Jan 2024 Reasonable Redress Optivo (now Southern Housing) (202123226) Case 202123226 · Estate Management This complaint is about the landlord’s handling of the resident’s complaint about the reduced size of a disabled parking bay. 29 Jan 2024 Maladministration Southern Housing (202307305) Case 202307305 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: Outstanding repairs required to address damp and mould … 29 Jan 2024 Maladministration Southwark Council (202122806) Case 202122806 · Managing Relations The complaint is about: The landlord’s handling of repair works following burst pipes and flooding. The landlord’s handling of the … 29 Jan 2024 Maladministration Stonewater Limited (202208609) Case 202208609 · Managing Relations The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. The associated complaint. 29 Jan 2024 Maladministration Waltham Forest Council (202200694) Case 202200694 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs: Arising from a leak in the bathroom, and the subsequent … 29 Jan 2024 Maladministration Wandle Housing Association Limited (202212795) Case 202212795 · Managing Relations The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated. 28 Jan 2024 Maladministration A2Dominion Housing Group Limited (202124116) Case 202124116 · Managing Relations The complaint is about the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and … 28 Jan 2024 Partial Maladministration Beyond Housing Limited (202208513) Case 202208513 · Managing Relations The complaint is about the time taken by the landlord to resolve defects in the kitchen and bathroom. The Ombudsman … 26 Jan 2024 Partial Maladministration Bromford Housing Group Limited (202124455) Case 202124455 · Managing Relations The complaint is about the landlord’s response to the resident’s; Request to replace a door; Reports of outstanding repairs; Reports … 26 Jan 2024 Partial Maladministration Camden Council (202205534) Case 202205534 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Right-to-Buy application. Requests for reasonable adjustments. Reports of damp and … 26 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202210730) Case 202210730 · Financial The complaint is about the way the landlord handled the resident’s: Rent arrears; Concerns about contractor visits; Personal data following … 26 Jan 2024 Reasonable Redress Community Gateway Association Limited (202209378) Case 202209378 · Financial The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident. 26 Jan 2024 Maladministration East Midlands Housing Group Limited (202211795) Case 202211795 · Estate Management REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024 Our approach The Housing Ombudsman’s approach to investigating and … 26 Jan 2024 Partial Maladministration Haringey London Borough Council (202222316) Case 202222316 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repair issues in the property, including damp and … 26 Jan 2024 Maladministration Hyde Housing Association Limited (202207040) Case 202207040 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bathroom, kitchen, plastering and intercom. The associated complaint and … 26 Jan 2024 Maladministration Hyde Housing Association Limited (202303564) Case 202303564 · Estate Management The complaint is about: The landlord’s handling of reports of an overhanging tree blocking the communal light sensor. The associated … 26 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202203840) Case 202203840 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak. The landlord’s complaint handling. 26 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214632) Case 202214632 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about the condition of the bathroom walls and the … 26 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202128553) Case 202128553 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation within the property. Request to … 26 Jan 2024 Maladministration Rooftop Housing Association Limited (202224142) Case 202224142 · Managing Relations This complaint is about the landlord’s: Handling of various energy efficiency works to the property; Response to the resident’s reports … 26 Jan 2024 Maladministration Sage Housing Limited (202210088) Case 202210088 · Managing Relations The complaint is about the landlord’s handling of: 2 leaks at the resident’s property which resulted in damp and mould … 26 Jan 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202124220) Case 202124220 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the property and damage to the resident’s carpet. Reports of … 26 Jan 2024 Maladministration Shepherds Bush Housing Association Limited (202225383) Case 202225383 · Old Complaints Handling categories The complaint is about the landlords handling of Water ingress to the property. Communication about the complaint. 26 Jan 2024 Maladministration Southern Housing (202217797) Case 202217797 · Financial The complaint is about the landlord’s handling of: The resident’s concerns about the communal lighting being connected to her energy … 26 Jan 2024 Maladministration Southern Housing Group Limited (202307715) Case 202307715 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 26 Jan 2024 Maladministration Wandle Housing Association Limited (202228991) Case 202228991 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an intermittent heating and hot water supply within … 25 Jan 2024 Maladministration Aster Group Limited (202233448) Case 202233448 · Financial The complaint is about the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed … 25 Jan 2024 No Maladministration Calico Homes Limited (202212335) Case 202212335 · Managing Relations The complaint is about: The landlord’s handling of, and communication about resident’s reports of substandard works to his garden. The … 25 Jan 2024 No Maladministration Chelmer Housing Partnership Limited (202218904) Case 202218904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: request for a fence in the communal area. reports of … 25 Jan 2024 Maladministration Habinteg Housing Association Limited (202214063) Case 202214063 · Managing Relations The complaint is about the landlord’s handling of an interruption to its provision of communal laundry facilities during major work. … 25 Jan 2024 Partial Maladministration Home Group Limited (202208081) Case 202208081 · Financial The complaint is about: The resident’s report that the landlord provided him with inaccurate information prior to purchasing the property … 25 Jan 2024 Severe Maladministration Lambeth Council (202215719) Case 202215719 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of asbestos related repairs at the property. Handling of the resident’s request for … 25 Jan 2024 Partial Maladministration London Borough of Ealing (202210408) Case 202210408 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 25 Jan 2024 Maladministration London Borough of Redbridge (202125195) Case 202125195 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, damp and mould, and the associated repairs. … 25 Jan 2024 Partial Maladministration One Vision Housing Limited (202213117) Case 202213117 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 25 Jan 2024 Outside Jurisdiction Sovereign Network Homes (202209696) Case 202209696 · Financial The complaint is about the landlord’s handing of the resident’s rent account, and the resulting legal action due to rent … 25 Jan 2024 Partial Maladministration Sovereign Network Homes (202215203) Case 202215203 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of water damage to the kitchen ceiling. Reports of … 25 Jan 2024 Partial Maladministration The Riverside Group Limited (202220540) Case 202220540 · Financial The complaint is about the landlord’s: Response to the resident’s concerns about changes made to the Memorandum of Staircasing (MOS) … 25 Jan 2024 Partial Maladministration Town and Country Housing (202006640) Case 202006640 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for repairs to remedy leaks, damp and mould in … 25 Jan 2024 Partial Maladministration Wandle Housing Association Limited (202206590) Case 202206590 · Managing Relations The complaint is about the landlord’s response to: Reports of repairs to a decant property. The resident’s concerns about the … 24 Jan 2024 No Maladministration Birmingham City Council (202212344) Case 202212344 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise … 24 Jan 2024 Maladministration Bolton at Home Limited (202225369) Case 202225369 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to the perimeter wall. The Ombudsman has … 24 Jan 2024 Maladministration Camden Council (202218919) Case 202218919 · Financial The complaint is about the landlord’s handling of: The resident’s reports of no gas supply in the property to enable … 24 Jan 2024 Maladministration Camden Council (202303779) Case 202303779 · Estate Management The complaint is about the landlord's response to the resident’s request for a parking space. The Ombudsman has also investigated … 24 Jan 2024 Maladministration Clarion Housing Association Limited (202212152) Case 202212152 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for boundary fencing to be reinstated. 24 Jan 2024 No Maladministration Gentoo Group Limited (202219465) Case 202219465 · Managing Relations The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their … 24 Jan 2024 Maladministration Hyde Housing Association Limited (202213207) Case 202213207 · Managing Relations This complaint is about the landlord’s handling of: Kitchen and bathroom repairs. The associated complaint. 24 Jan 2024 Maladministration Lewisham Council (202209215) Case 202209215 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of cracks in his property and the communal areas. … 24 Jan 2024 Maladministration Lewisham Council (202227447) Case 202227447 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal areas. … 24 Jan 2024 Maladministration London Borough of Hackney (202205960) Case 202205960 · Information and data management The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s …