Notting Hill Genesis (202313623)
The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected to her electric meter.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Notting Hill Genesis (NHG) (202312382)
The resident’s complaint is about the landlord’s handling of: Her concerns about the installation of an air conditioning system. Her associated complaint.
Ocean Housing Limited (202332640)
The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out of her home.
Orbit Group Limited (202223418)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Asbestos in the damp ceiling. The complaint.
Orbit Group Limited (202322144)
The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in the bathroom.
Orbit Housing Association Limited (202315797)
The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202315983)
The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the associated repairs. Concerns raised about its communication with the resident. Concerns raised about the service of an eviction notice. The associated complaint.
Orbit Housing Association Limited (202322199)
The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has also investigated how the landlord handled the resident’s complaint about this.
Orbit Housing Association Limited (202324589)
The complaint is about the landlord’s response to: Repairs and replacement of windows. Kitchen repairs. Reports of concerns about contractor conduct. Reports of loss of heating and hot water and the repair of the boiler. Reports of a personal injury. Reports of a data breach. The Ombudsman has also considered …
Places for People Group Limited (202405073)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
Poplar Housing And Regeneration Community Association Limited (202324558)
The resident’s complaint is about the landlord's handling of and response to: her reports of faulty external communal area lighting, including the level of communication. her request for CCTV footage.
Rochdale Boroughwide Housing Limited (202329287)
The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that a contractor damaged his property and caused him an injury during bathroom adaptation works. Delays to approve accessibility adaptations.
Settle Group (202330572)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the bathroom. Repairs to the kitchen draws. The resident’s reports of an infestation of silverfish. This service has also considered the landlord’s complaint handling.
Southern Housing (202318597)
The complaint is about the landlord’s handling of: Reports of noise nuisance. Reports of leaks and the associated temporary repairs.
Southern Housing (202323565)
The resident’s complaint is about: The landlord’s handling of her reports of antisocial behaviour (ASB). The landlord’s complaint handling.
Southern Housing (202428635)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for the shared garden to be split. The Ombudsman has also considered the landlord’s complaint handling.
Stockport Homes Limited (202330786)
The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also considered the landlord’s record keeping.
Stonewater Limited (202325785)
The complaint is about the landlord’s response to the resident’s concerns about the rear external door and windows. We have also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202326682)
The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling.
West Northamptonshire Council (202416986)
The complaint is about the landlord’s handling of the resident’s: Transfer application. Reports of Antisocial Behaviour (ASB).
Bristol City Council (202230738)
The complaint is about the landlord’s response to the resident’s report of a gas leak in the property.
Colchester City Council (202333886)
The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The installation of a fence.
Cottsway Housing Association Limited (202315431)
The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case against him.
Golding Homes Limited (202329384)
This complaint is about the landlord’s handling of a roof repair.
Hyde Housing Association Limited (202224789)
The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint.
LiveWest Homes Limited (202202223)
The complaint is about the landlord’s handling of the resident’s: reports of an overgrown tree and concerns about the suitability of the tree. reports of damage caused to her car from the tree. the complaint. The resident complained to the landlord in May 2023 about damage to her car from …
London Borough of Barking and Dagenham (202319660)
The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s complaint handling.
London Borough of Brent (202226957)
The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level of compensation offered to her. The Ombudsman has also investigated the landlord’s complaints handling.
London Borough of Hammersmith and Fulham (202325833)
The complaint is about the landlord’s handling of front door repairs.
London Borough of Islington (202326234)
The complaint is about the landlord’s handling of the roof repair and the associated internal damage.
London Borough of Islington (202423374)
The complaint is about the landlord’s response to the resident’s reports of a damaged garden wall.
London Borough of Lewisham (202301512)
The complaint is about the landlord’s handling of the resident’s: Request for support using a recommended noise app. Allegations of staff misconduct. We have also considered the landlord’s complaint handling.
London Borough of Lewisham (202423546)
The complaint is about the landlord’s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about asbestos. Reports of rubbish left in the garden. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Newham (202218328)
The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint.
London & Quadrant Housing Trust (202424634)
The complaint is about the landlord’s handling of both the resident’s reports of a leak from her bathroom, and of her complaint.
London & Quadrant Housing Trust (L&Q) (202305740)
The complaint is about the landlord’s handling of the resident’s reports of the condition of the lawn. The landlord’s complaint handling has also been considered.
Manchester City Council (202319523)
The complaint is about the landlord’s: Handling of boiler repairs. Complaint handling.
North West Leicestershire District Council (202329499)
The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint.
Places for People Group Limited (202438388)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint.
Royal Borough Of Greenwich (202302900)
The resident’s complaint is about the landlord’s handling of external repairs which were linked to mould growth. The Ombudsman is also considering the landlord’s complaint handling.
South Devon Rural Housing Association Limited (202314091)
The resident’s complaint is about the removal of personal belongings from her garage by the landlord.
Southern Housing (202308943)
The complaint is about the landlord’s handling of the resident’s: Reports of plumbing issues. Associated complaint.
Southern Housing (202316840)
The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had expired.
Southwark Council (202309807)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in August 2021. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202328956)
The complaint is about the landlord’s response to the: resident’s concerns about a fault with her solar panels. associated complaint.
Stonewater Limited (202426067)
The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the property. Concerns about the heating system. Requests to install a log burner. Associated complaint.
The Guinness Partnership Limited (202326438)
The complaint is about the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden.
Walsall Housing Group Limited (202325741)
The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint.
Birmingham City Council (202313281)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Gateway Housing Association Limited (202310470)
The complaint is about the landlord’s handling of: the resident’s concerns about the landlord’s management of her personal data and the housing development. the resident’s reports of a leak. the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)