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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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29 May 2025 Outside Jurisdiction London Borough of Barnet (202424126) Case 202424126 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of leaks, damp and mould. 29 May 2025 Maladministration London Borough of Hackney (202417345) Case 202417345 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 29 May 2025 Maladministration London Borough of Hackney (202425669) Case 202425669 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould, and the associated repairs. 29 May 2025 Partial Maladministration London Borough of Lambeth (202325251) Case 202325251 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The decant process, including the resident’s request for a permanent move to … 29 May 2025 Maladministration London Borough of Lambeth (202424802) Case 202424802 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent … 29 May 2025 Partial Maladministration London Borough of Lambeth (202428770) Case 202428770 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of reports of damp and mould. understanding of the household’s vulnerabilities and support … 29 May 2025 Maladministration London Borough of Lambeth (202434327) Case 202434327 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak in her kitchen. This report has … 29 May 2025 Partial Maladministration London Borough of Waltham Forest (202424336) Case 202424336 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s mutual exchange. Reports of water ingress, damp and mould. Outstanding … 29 May 2025 Reasonable Redress London Borough of Wandsworth (202330253) Case 202330253 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property. 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202228981) Case 202228981 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Snagging works in the property. The resident’s concerns about the fire alarm … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320835) Case 202320835 · Managing Relations The complaint is about the landlord’s response to reports of a leak in the property and resulting damp and mould. … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202327380) Case 202327380 · Managing Relations REPORT COMPLAINT 202327380 London & Quadrant Housing Trust (L&Q) 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating … 29 May 2025 Mediation London & Quadrant Housing Trust (L&Q) (202327547) Case 202327547 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the resident’s property. 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202418392) Case 202418392 · Managing Relations The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, … 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202424163) Case 202424163 · Responsive repairs/activity The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen. 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202427925) Case 202427925 · Managing Relations The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. … 29 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202433015) Case 202433015 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated repairs. … 29 May 2025 Maladministration Midland Heart Limited (202231913) Case 202231913 · Managing Relations REPORT COMPLAINT 202231913 Midland Heart Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 May 2025 No Maladministration Nottingham City Council (202306942) Case 202306942 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of subsidence in his property. The resident’s request that … 29 May 2025 Maladministration Orbit Housing Association Limited (202422207) Case 202422207 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the drainage system. 29 May 2025 Partial Maladministration Peabody Trust (202222979) Case 202222979 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to install an electric parking gate. The landlord’s … 29 May 2025 Partial Maladministration Peabody Trust (202321897) Case 202321897 · Financial The complaint is about the landlord’s handling of the resident’s: Request for an explanation of the amount charged for a … 29 May 2025 Partial Maladministration Peabody Trust (202344153) Case 202344153 · Financial The complaint is about the landlord’s handling of the resident’s: report of a blocked kitchen sink; concerns about the conduct … 29 May 2025 Maladministration Richmond Housing Partnership Limited (202427929) Case 202427929 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould reports and associated repairs. The resident’s complaint. 29 May 2025 Maladministration Sanctuary Housing Association (202313625) Case 202313625 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her … 29 May 2025 Partial Maladministration Sanctuary Housing Association (202408351) Case 202408351 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of a leak. Complaint handling. 29 May 2025 Partial Maladministration Sanctuary Housing Association (202422502) Case 202422502 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: concerns of asbestos in an outbuilding. reports of an electrical … 29 May 2025 Maladministration Southern Housing (202231873) Case 202231873 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 29 May 2025 Maladministration Southern Housing (202419050) Case 202419050 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and antisocial behaviour (ASB). Fire safety … 29 May 2025 Maladministration St Albans City and District Council (202429405) Case 202429405 · Local Authority / ALMO or TMO The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The … 29 May 2025 Partial Maladministration Vico Homes Limited (202334745) Case 202334745 · Information and data management The complaint is about the landlord’s: response to the resident’s report of a data breach. response to the resident’s request … 29 May 2025 Maladministration Yorkshire Housing Limited (202417948) Case 202417948 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the … 28 May 2025 Maladministration Amplius Living (202423013) Case 202423013 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated formal complaint. 28 May 2025 Reasonable Redress Clarion Housing Association Limited (202325768) Case 202325768 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding service charges, including his associated complaint. 28 May 2025 Reasonable Redress Clarion Housing Association Limited (202333293) Case 202333293 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of rodents in the property. 28 May 2025 Partial Maladministration Cross Keys Homes Limited (202413160) Case 202413160 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of reports of antisocial behaviour (ASB) by and about the resident. the landlord’s … 28 May 2025 No Maladministration Curo Places Limited (202326904) Case 202326904 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s allegations of hate crimes. 28 May 2025 Reasonable Redress Eastbourne Borough Council (202330568) Case 202330568 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at … 28 May 2025 Maladministration ForHousing Limited (202424394) Case 202424394 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 May 2025 Partial Maladministration Haringey London Borough Council (202342751) Case 202342751 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of … 28 May 2025 Partial Maladministration Home Group Limited (202230408) Case 202230408 · Managing Relations REPORT COMPLAINT 202230408 Home Group Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 May 2025 Partial Maladministration Home Group Limited (202332343) Case 202332343 · Managing Relations The complaint is about the landlord’s response to: A heating and hot water outage. Issues relating to storage and a … 28 May 2025 Maladministration Housing Solutions (202301870) Case 202301870 · Managing Relations REPORT COMPLAINT 202301870 Housing Solutions 28 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 May 2025 Reasonable Redress Leeds City Council (202105687) Case 202105687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs to the front and back doors, and … 28 May 2025 No Maladministration London Borough of Hackney (202328406) Case 202328406 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance from the upstairs neighbour. The Ombudsman has also … 28 May 2025 Maladministration London Borough of Hammersmith and Fulham (202421435) Case 202421435 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for it to replace the windows and her concerns … 28 May 2025 Maladministration London Borough of Islington (202326754) Case 202326754 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) regarding noise transfer; the associated complaint. 28 May 2025 Maladministration London Borough of Lambeth (202329603) Case 202329603 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Repair requests for windows Reports of damp and mould The … 28 May 2025 Maladministration London Borough of Lewisham (202217704) Case 202217704 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Roof and loft repairs. The complaint. 28 May 2025 No Maladministration London & Quadrant Housing Trust (202320940) Case 202320940 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The …