Metropolitan Thames Valley Housing (MTV) (202229887)
The complaint is about the landlord’s handling of: the resident’s reports of a leak in her bathroom and the associated damage to her flooring. the complaint and record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (MTV) (202333543)
The complaint is about the landlord’s response to the resident’s request to remove a communal garden wall.
Onward Homes Limited (202425515)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Orbit Housing Association Limited (202438573)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports about overgrown bushes and required repairs to the side entrance gates.
Places for People Group Limited (202324903)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the property.
Southern Housing (202225067)
The complaint is about the landlord’s: response to the resident’s concerns about parking. disclosure of information to third parties about the resident’s parking and antisocial behaviour (ASB) complaints.
Sovereign Network Group (202311949)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 onwards. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202318054)
The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also investigated the landlord’s complaint handling.
Torus62 Limited (202210507)
The complaint is about the landlord’s handling of the resident’s right to buy application.
Transform Housing & Support (202217201)
The complaint is about the landlord's handling of the resident’s reports of noise disturbance and requests for sound insulation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Vivid Housing Limited (202317241)
The complaint is about the landlord’s handling of replacement windows.
Birmingham City Council (202314532)
The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. Associated complaint.
Birmingham City Council (202426655)
The complaint is about the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint.
Cambridge City Council (202230973)
The complaint is about: Repairs to ceilings in the property. The associated complaint.
Citizen Housing Group Limited (202317813)
This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs.
Clarion Housing Association Limited (202302666)
The complaint is about the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of the resident’s service charges. Response to the resident’s complaint about the managing agent. Response to the resident’s request for improvements to the block. Response to the resident’s request for evidence …
Great Places Housing Association (202228214)
The complaint is about the landlord’s handling of repairs to the: Garden Drainage Fencing Boiler/heating Loft/roof The Ombudsman has also considered the landlord’s complaint handling.
Habinteg Housing Association Limited (202411853)
The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within the property. The landlord’s handling of the associated complaint.
Harlow District Council (202320003)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London & Quadrant Housing Trust (202324885)
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint.
London & Quadrant Housing Trust (L&Q) (202433017)
The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds.
Nottingham City Council (202318519)
This complaint is about the landlord’s handling of: Repairs to the resident’s roof. Repairs to the resident’s flooring. The removal of the resident’s sofa from a communal corridor.
Nottingham City Council (202323633)
The complaint is about the landlord’s response to the resident’s repair requests.
Notting Hill Genesis (NHG) (202426512)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the completion of the associated works. The landlord’s handling of the resident’s concerns about communication. The landlord’s handling of the resident’s request for adaptations to her home. The landlord’s handling of the resident’s complaint.
Orbit Group Limited (202328352)
The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. response to concerns about parking restrictions.
Royal Borough Of Greenwich (202311393)
The complaint is about the landlord’s handling of ceiling damage caused by a leak from the property above.
Royal Borough of Kingston Upon Thames (202332318)
The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out major works prior to the sale of the property to the resident. The section 20 consultation process. The funding of and incentive for completing the major works. Leaks to the …
Saffron Housing Trust Limited (202431509)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202312713)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202214560)
The complaint is about the landlord’s handling of: Communal door repairs. The resident’s requests for a refund of service charges for the period the communal door was not operational.
Southern Housing (202233515)
The complaint is about: The landlord’s handling of repairs to the resident’s patio doors. The landlord’s handling of the complaint.
Southwark Council (202223626)
The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony.
Sovereign Network Homes (202433680)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.
Teign Housing (202328331)
The complaint is about the landlord’s response to the resident’s concerns about rainwater drainage issues affecting the property and garden. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202330917)
The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to external paving. The resident’s associated complaint.
West Northamptonshire Council (202331783)
The complaint is about the landlord’s handling of: The resident’s request that it clear or repair the gutter. The resident’s complaint.
Abri Group Limited (202323612)
The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. This report has also assessed the landlord’s complaint handling.
Amplius Living (202428900)
The complaint is about the landlord's response to the resident's request to relocate the communal bin store, and concerns about fire safety.
Barnsley Metropolitan Borough Council (202316004)
The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint.
Birmingham City Council (202419765)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s property.
Bromford Housing Group Limited (202400932)
This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports of damp and mould in the property. The resident’s request for it to install a driveway. The associated complaint.
GreenSquareAccord Limited (202224842)
The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). Request for compensation following a leak at the property. Associated complaint.
Home Group Limited (202315720)
This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February 2023. The resident’s report that the landlord breached General Data Protection Regulations (GDPR).
Hyde Housing Association Limited (202326741)
The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to the bathroom. The resident’s reports about repairs to the kitchen, and the quality of works carried out. The resident’s complaint, including the amount of compensation offered.
Hyde Housing Association Limited (202330436)
The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated repairs.
London Borough of Islington (202326139)
The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering.
London Borough of Islington (202332440)
The complaint is about the landlord’s handling of a complaint about staff conduct.
London Borough of Lambeth (202300177)
The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
London & Quadrant Housing Trust (L&Q) (202314421)
The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.
Norwich City Council (202305134)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise nuisance. The resident’s request for it to remove the community protection warning (CPW) issued to him. The resident’s removal from the “Home Options” account. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)