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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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30 May 2025 Maladministration Dudley Metropolitan Borough Council (202327564) Case 202327564 · Financial The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs. 30 May 2025 Partial Maladministration Great Places Housing Group Limited (202308486) Case 202308486 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing … 30 May 2025 Maladministration Haringey London Borough Council (202338198) Case 202338198 · Managing Relations The complaint is about the landlord's handling of: Roof repairs. Complaint handling. 30 May 2025 No Maladministration Home Group Limited (202420242) Case 202420242 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her neighbour. The … 30 May 2025 Partial Maladministration Karibu Community Homes Limited (202331435) Case 202331435 · Enquiry stage The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to … 30 May 2025 Maladministration Kirklees Metropolitan Borough Council (202414629) Case 202414629 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have … 30 May 2025 No Maladministration Kirklees Metropolitan Borough Council (202419450) Case 202419450 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over … 30 May 2025 Outside Jurisdiction London Borough of Camden Council (202317709) Case 202317709 · Local Authority / ALMO or TMO This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in … 30 May 2025 Maladministration London Borough of Camden Council (202410608) Case 202410608 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling. 30 May 2025 Maladministration London Borough of Islington (202320156) Case 202320156 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of external repairs to brickwork and a window frame. 30 May 2025 Maladministration London Borough of Islington (202346403) Case 202346403 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 30 May 2025 Partial Maladministration London Borough of Islington (202413663) Case 202413663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to … 30 May 2025 Maladministration London Borough of Islington (202422140) Case 202422140 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, … 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202318061) Case 202318061 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the … 30 May 2025 Mediation London & Quadrant Housing Trust (L&Q) (202325052) Case 202325052 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the communal stopcock. 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202430110) Case 202430110 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the … 30 May 2025 Partial Maladministration Magenta Living (202311316) Case 202311316 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports about repairs in her home. The landlord’s handling of … 30 May 2025 Outside Jurisdiction Mosscare St. Vincent’s Housing Group Limited (202310003) Case 202310003 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 30 May 2025 Partial Maladministration Notting Hill Genesis (202308701) Case 202308701 · Planned Works The complaint is about the landlord’s handling of: Leaks in the property. Damp and mould. The resident’s request to replace … 30 May 2025 Partial Maladministration Notting Hill Genesis (202320092) Case 202320092 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Antisocial behaviour (ASB) reports, including items left in communal areas. A transfer … 30 May 2025 No Maladministration Notting Hill Genesis (202341809) Case 202341809 · Managing Relations The complaint is about the landlord’s: Response to the resident’s compensation claim. Complaint handling. 30 May 2025 Partial Maladministration Notting Hill Genesis (202422574) Case 202422574 · Health and Safety (inc. building safety) The complaint was about the landlord’s response to the resident’s reports of: The resident’s fuse box “sparking”. Damp in the … 30 May 2025 Partial Maladministration Octavia Housing (202220210) Case 202220210 · Financial The complaint is about the landlord’s response to the resident’s: Request for preventative measures for future floods. Request to replace … 30 May 2025 Partial Maladministration Octavia Housing (202423537) Case 202423537 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns that it offered an unsuitable property in 2022 when … 30 May 2025 Mediation Orbit Housing Association Limited (202330066) Case 202330066 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s property. 30 May 2025 Partial Maladministration Origin Housing Limited (202339724) Case 202339724 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of: Blocked drains. A leak and mould under the … 30 May 2025 Partial Maladministration Paragon Asra Housing Limited (202323154) Case 202323154 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: The service provided by the managing company. Anti-social … 30 May 2025 Partial Maladministration Peabody Trust (202332409) Case 202332409 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress from the resident’s roof. Reports of pests. Reports … 30 May 2025 No Maladministration Platform Housing Group Limited (202322896) Case 202322896 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The resident’s claim that the landlord retracted … 30 May 2025 No Maladministration Salvation Army Housing Association (SAHA) (202427460) Case 202427460 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports of antisocial behaviour (‘ASB’), and his request to be … 30 May 2025 Mediation Sanctuary Housing Association (202414577) Case 202414577 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould). 30 May 2025 Partial Maladministration Southern Housing (202318421) Case 202318421 · ASB/Abuse/Nuisance The complaint is about: The landlord's maintenance and management of repairs to the block. The landlord's maintenance of CCTV. The … 30 May 2025 Partial Maladministration Southern Housing (202328281) Case 202328281 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The mutual exchange, including the condition of the property and garden. The … 30 May 2025 Reasonable Redress Southwark Council (202411821) Case 202411821 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and their proposed move to … 30 May 2025 Maladministration Sovereign Network Group (202336810) Case 202336810 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of reports of: A repair to the wet room pump. Damp and … 30 May 2025 Partial Maladministration Stonewater Limited (202230840) Case 202230840 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The level and reasonableness of estate service charges … 30 May 2025 Maladministration Stonewater Limited (202331650) Case 202331650 · Responsive repairs/activity The complaint is about the landlord’s handling of: works to the resident’s boiler and the replacement of a radiator at … 30 May 2025 Maladministration Together Housing Association Limited (202331440) Case 202331440 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have … 30 May 2025 Partial Maladministration Torus62 Limited (202345588) Case 202345588 · Financial The resident’s complaint is regarding the landlord’s: Response to her concerns that works were not carried out in line with … 30 May 2025 No Maladministration Town and Country Housing (202424042) Case 202424042 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s. Reports of anti-social behaviour (ASB). Request to be moved. 30 May 2025 Reasonable Redress Town and Country Housing (202435070) Case 202435070 · Moving/Buying/Selling Home REPORT COMPLAINT 202435070 Town and Country Housing 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 May 2025 Maladministration Wandle Housing Association Limited (202429613) Case 202429613 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of roof repairs and damage to a bedroom wall. … 30 May 2025 Partial Maladministration Winchester City Council (202322119) Case 202322119 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s response to: Reports of damp and mould in the property. Reports of heating … 30 May 2025 Partial Maladministration Yorkshire Housing Limited (202422107) Case 202422107 · Managing Relations The complaint is about the landlord’s handling of the resident's: Reports of a leak from the ensuite shower. Associated complaint. 29 May 2025 Partial Maladministration Abri Group Limited (202423985) Case 202423985 · Estate Management REPORT COMPLAINT 202423985 Abri Group Limited 29 May 2025 (amended 1 July 2025) Our approach The Housing Ombudsman’s approach to … 29 May 2025 Reasonable Redress Bromford Housing Group Limited (202320275) Case 202320275 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint. 29 May 2025 Maladministration Clarion Housing Association Limited (202324161) Case 202324161 · Managing Relations The complaint is about the landlord’s handling of works to communal stairwells. The Ombudsman has also considered the associated complaint … 29 May 2025 Partial Maladministration Clarion Housing Association Limited (202417330) Case 202417330 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: the condition of the communal areas. noise nuisance … 29 May 2025 Maladministration Derby City Council (202214347) Case 202214347 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 May 2025 Maladministration London Borough of Barking and Dagenham (202326483) Case 202326483 · Old Property Condition categories The complaint is about the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. …