Peabody Trust (202221461)
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation in her property. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Vivid Housing Limited (202225825)
The complaint is about the landlord’s handling of the resident’s request for succession to his mother’s tenancy. The Ombudsman has also considered the associated complaint handling.
Home Group Limited (202222915)
The complaint is about the landlord's handling of the resident's: request for information about electric vehicle charging bays. reports about a communal streetlight not working. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Lambeth Council (202127127)
The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the building. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The landlord’s response to disrepair in the resident’s previous property. The landlord’s response to a tenancy succession/addition complaint. The …
Lambeth Council (202213082)
REPORT COMPLAINT 202213082 Lambeth Council 5 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202104507)
The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding fire safety. Reports of flooding within the property. Request for compensation related to personal injury. Reports of anti-social behaviour from an upstairs neighbour. Request for the shared garden to be …
Sanctuary Housing Association (202224742)
The complains is about the landlord’s: Response to the resident’s reports of repairs in the property. Complaint handling.
St Albans City and District Council (202202633)
The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Rehousing application. The Ombudsman has also considered the landlord’s complaint handling.
Wolverhampton City Council (202208141)
The resident’s complaint is about the landlord’s handling of: Requests for repairs. Requests for tree maintenance. A request to replace a boundary hedge with a fence. The Ombudsman has also considered the landlord’s complaints handling when considering the complaint.
A2Dominion Housing Group Limited (202214973)
The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling.
Camden Council (202215089)
The complaint is about: The landlord’s handling of the resident’s request to refurbish her kitchen. The Ombudsman has also investigated the landlord’s complaint handling, and level of compensation offered.
GreenSquareAccord Limited (202218810)
The complaint is about the landlord’s response to the resident’s reports of low water pressure from the shower in her bathroom. This report also looks at the landlord’s complaint handling. This report also looks at the landlord’s knowledge and information management.
London & Quadrant Housing Trust (L&Q) (202201317)
The complaint is about the landlord’s response to: Multiple repairs to the resident’s: Kitchen. Bathroom. Master bedroom. Guttering. Boiler. The resident’s rehousing request. The associated complaint handling.
Mid Devon District Council (202228837)
The complaint is about the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202126871)
The complaint is about the landlords handling of the resident’s: Reports of damp and mould and associated repairs. Reports of pests. Concerns about an increase in service charges. Reports of issues with its estate management. Associated complaint.
Paragon Asra Housing Limited (202218861)
The complaint is about: The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
Stoke-on-Trent City Council (202221758)
The complaint is about the landlord’s handling of a request to complete repairs in the resident’s bathroom.
Abri Group Limited (202206759)
The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.
Anchor Hanover Group (202215085)
The complaint is about the landlord's response to the resident's: reports about the conduct of a member of staff; concerns about how a member of staff responded to a medical emergency; reports of residents’ dogs in communal areas without leads. This report will also assess the landlord’s complaint handling.
Aster Group Limited (202122022)
The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been investigated.
Birmingham City Council (202213968)
The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and reports of high heating costs. The resident’s reports of repairs in the bathroom. The resident’s reports of repairs in the kitchen, and the request for a kitchen replacement. The resident’s …
Blackpool Council (202213281)
The complaint is about the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her former property.
Cambridge City Council (201913783)
The complaint is about: The landlord’s handling of the resident’s reports of issues with the condition of the property. The landlord’s response regarding safeguarding and the suitability of the property The landlord’s response to the resident’s reports of anti-social behaviour (ASB)
Citizen Housing (202301690)
The resident has complained about the landlord’s: response to reports of antisocial behaviour (ASB), including the use of CCTV and a boundary dispute. response to the resident’s request for works to the heating and hot water system including for a replacement boiler to be located in the kitchen. response to …
Clarion Housing Association Limited (202126948)
The complaint is about the landlord’s response to the resident about: Front and back doors reportedly resulting in water ingress and draughts. A leaking roof Issues with an immersion and boiler and loss of hot water. Costs incurred as a result of flooding and damage, in relation to issues such …
Clarion Housing Association Limited (202204869)
The complaint is about the landlord’s handling of a burst pipe and subsequent damage.
Clarion Housing Association Limited (202205452)
The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the complaint and the amount of compensation it offered.
Eastlight Community Homes Limited (202209342)
The complaint is about the landlord’s communication with the resident about the property at the start of the tenancy, including providing inaccurate information about the size of her garden. The complaint is also about the landlord’s response to the resident’s reports of repair and other issues at the property. The …
Epping Forest District Council (202125385)
The complaint is about the landlord’s handling of: reports of leaks, damp and mould in the property. repairs needed in the property. The resident has also complained about the impact of damp and mould on her family’s health. We have also considered the landlord’s: complaint handling. record keeping.
ForHousing Limited (202221471)
The complaint is about: The landlord’s handling of damp works required to the resident’s property and associated repairs following the works. The landlord’s handling of the resident’s complaint, including request for compensation.
Grand Union Housing Group Limited (202215462)
The complaint is about: The landlord’s response to the residents’ reports of a neighbour dispute. The landlord’s handling of the complaint.
Haringey London Borough Council (202217942)
The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s complaints handling has also been investigated.
Hyde Housing Association Limited (202201221)
This complaint is about the landlord’s handling of: Bathroom repairs, including a broken window. The resident’s request to remove moss and debris from the roof. The associated complaint.
Hyde Housing Association Limited (202211524)
The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s handling of a leak under the kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202213754)
This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and his subsequent complaints.
Leeds Federated Housing Association Limited (202213689)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London Borough of Ealing (202209234)
The complaint is about: The landlord’s handling of the resident’s reports of leaks from a neighbouring property. The landlord’s handling of the resident’s complaint. The residents request to be compensated for financial loss. This service has also considered the landlord’s record keeping.
London Borough of Hackney (202126095)
The complaint is about: The landlord’s response to reports about disrepair. The landlord’s response to safeguarding concerns. The landlord’s handling of a subject data access request. The local housing authority’s response to a court order concerning rehousing, following a suitability review. The landlord’s handling of the resident’s reports about antisocial …
London Borough of Hackney (202229637)
The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her property. The resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202207197)
The complaint is about: The landlord’s response to concerns raised by the resident about the quality of the gas safety check and a missing cap from the boiler. The landlord’s handling of the resident’s report of no heating and hot water. The landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (L&Q) (202214856)
The complaint is about: The landlord’s response to the resident’s reports of a rodent infestation and its handling of a bathroom and kitchen installation. The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s reports of his vulnerabilities. The landlord’s response to the …
Metropolitan Thames Valley Housing (MTV) (202211185)
The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB) about a neighbour. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202216453)
The complaint is about the landlord’s handling of the: Communal garden maintenance allocation. The associated complaint.
Midland Heart Limited (202218273)
The complaint is about the landlord’s response to: The resident’s reports that the landlord had not removed weeds from the nearby alleyway and footpaths. The resident’s reports of antisocial behaviour (ASB) by neighbours, including fly tipping, overflowing rubbish bins, graffiti, damage to the resident’s garden lights and damaged communal fencing. …
Norwich City Council (202224333)
The complaint is about: The landlord’s handling of the resident’s reports of damp and request for repairs following a leak. The landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202212610)
This complaint is about the landlord’s: Response to the resident’s various concerns about the condition of the block and the landlord’s management; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
Notting Hill Genesis (NHG) (202215979)
The complaint is about the landlord’s handling of: the resident’s concerns regarding building works to neighbouring property which had an effect on their household. the associated formal complaint.
NSAH (Alliance Homes) Limited (202214812)
The complaint is about the landlord’s response to the resident’s request for compensation following a boiler breakdown.
Onward Homes Limited (202220340)
The complaint is regarding the landlord’s: Response to the resident's concerns regarding his building security and the standard of service, including whether the service offered value for money. Complaint handling.
Onward Homes Limited (202230826)
The complaint is about the landlord’s handling of: Reports of a leak affecting the resident’s property. The resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)