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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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5 Jun 2025 Reasonable Redress London Borough of Islington (202410898) Case 202410898 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs. 5 Jun 2025 Maladministration London Borough of Tower Hamlets (202202779) Case 202202779 · Local Authority / ALMO or TMO The complaint is about the information provided in the landlord’s end of year service charge summaries. 5 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202310094) Case 202310094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 5 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202321618) Case 202321618 · Responsive repairs/activity The complaint is about the landlord’s handling of reports about the toilet overflowing and flooding the bathroom. 5 Jun 2025 Reasonable Redress Moat Homes Limited (202322845) Case 202322845 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move … 5 Jun 2025 Maladministration Orbit Housing Association Limited (202227400) Case 202227400 · Managing Relations The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated … 5 Jun 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202334224) Case 202334224 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant … 4 Jun 2025 Maladministration Believe Housing Limited (202410482) Case 202410482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. We have also investigated the landlord’s … 4 Jun 2025 Maladministration Broxtowe Borough Council (202330775) Case 202330775 · Managing Relations The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling. 4 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202323439) Case 202323439 · Financial The complaint is about the landlord's response to the resident's: reports of damage to personal belongings during a temporary decant. … 4 Jun 2025 Outside Jurisdiction Dudley Metropolitan Borough Council (202227853) Case 202227853 · Occupancy Rights The complaint is about the landlord’s handling of a tenancy fraud investigation. 4 Jun 2025 No Maladministration Flagship Housing Group Limited (202214550) Case 202214550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous … 4 Jun 2025 Partial Maladministration Hexagon Housing Association Limited (202409523) Case 202409523 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works. … 4 Jun 2025 Partial Maladministration Home Group Limited (202318556) Case 202318556 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the … 4 Jun 2025 No Maladministration London Borough of Lambeth (202234540) Case 202234540 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request to move to a different borough. 4 Jun 2025 Maladministration London Borough of Tower Hamlets (202435924) Case 202435924 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 4 Jun 2025 Maladministration MHS Homes Ltd (202331312) Case 202331312 · Voluntary The complaint is about the landlord’s handling of the resident’s: Reports of parking issues in her development and her request … 4 Jun 2025 Partial Maladministration Sanctuary Housing Association (202417848) Case 202417848 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp and mould and defects at the property. … 3 Jun 2025 No Maladministration Abri Group Limited (202428388) Case 202428388 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs 3 Jun 2025 Maladministration Clarion Housing Association Limited (202307308) Case 202307308 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) … 3 Jun 2025 Partial Maladministration Hyde Housing Association Limited (202419385) Case 202419385 · Managing Relations REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 Jun 2025 Maladministration London Borough of Lambeth (202336003) Case 202336003 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202323748) Case 202323748 · Managing Relations The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose … 3 Jun 2025 Maladministration London & Quadrant Housing Trust (202326085) Case 202326085 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about leaks from the roof. 3 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202316861) Case 202316861 · Managing Relations The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling. 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330453) Case 202330453 · Managing Relations The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the … 3 Jun 2025 No Maladministration Platform Housing Group Limited (202326331) Case 202326331 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking. 3 Jun 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202435323) Case 202435323 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears. 3 Jun 2025 Maladministration Sanctuary Housing Association (202437918) Case 202437918 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and … 3 Jun 2025 Partial Maladministration Sovereign Network Group (202314646) Case 202314646 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports of damp and mould. handling of repairs to doors, … 3 Jun 2025 Partial Maladministration Thurrock Council (202330865) Case 202330865 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to storage heaters. Communication about planned window replacements. 2 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202330554) Case 202330554 · Estate Management The complaint is about: The landlord’s application of the lease in respect of exclusive parking and electronic charging. The level … 2 Jun 2025 Maladministration Hexagon Housing Association Limited (202308625) Case 202308625 · Managing Relations The complaint is about: 2 Jun 2025 Partial Maladministration London Borough of Redbridge (202320807) Case 202320807 · Managing Relations The complaint is about the landlord’s handling of: Kitchen repairs following reports of a leak. The associated complaint. 2 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202416043) Case 202416043 · Managing Relations The complaint is about the landlord’s handling of: water leaks from above and subsequent damage to the resident’s property. damage … 2 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202413283) Case 202413283 · Financial The complaint is about the landlord’s handling of the resident’s: request for compensation following a leak and pest infestation at … 31 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202306618) Case 202306618 · Local Authority / ALMO or TMO The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The condition of the … 31 May 2025 Maladministration London & Quadrant Housing Trust (202326939) Case 202326939 · Managing Relations The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: … 30 May 2025 Maladministration A2Dominion Housing Group Limited (202420939) Case 202420939 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2025 Maladministration A2Dominion Housing Group Limited (202431521) Case 202431521 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response … 30 May 2025 Maladministration Abri Group Limited (202314457) Case 202314457 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has … 30 May 2025 Partial Maladministration Amplius Living (202329793) Case 202329793 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about the annual solid fuel safety check. The Ombudsman … 30 May 2025 Reasonable Redress Amplius Living (202424819) Case 202424819 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs. 30 May 2025 Partial Maladministration Birmingham City Council (202337966) Case 202337966 · Local Authority / ALMO or TMO REPORT COMPLAINT 202337966 Birmingham City Council 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 May 2025 Partial Maladministration City of Westminster Council (202420039) Case 202420039 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: repairs to the bathroom and kitchen, including her … 30 May 2025 Reasonable Redress Clarion Housing Association Limited (202300316) Case 202300316 · Financial The complaint is about the landlord’s handling of: The resident's service charge queries. The complaint. 30 May 2025 Partial Maladministration Clarion Housing Association Limited (202312957) Case 202312957 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of draughts through gaps around her front door. Complaint. 30 May 2025 Partial Maladministration Clarion Housing Association Limited (202314809) Case 202314809 · Estate Management The complaint is about the landlord’s response to the resident’s: Service charge queries. Reports of poor cleaning in the communal … 30 May 2025 Maladministration Clarion Housing Association Limited (202320486) Case 202320486 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 30 May 2025 Maladministration Clarion Housing Association Limited (202321424) Case 202321424 · Managing Relations The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in …