Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2024 ×

Showing 3,517 of 16,595 decisions

Decisions

Most recent first
9 Feb 2024 Maladministration Westminster City Council (202223813) Case 202223813 · Information and data management This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman … 8 Feb 2024 No Maladministration Birmingham City Council (202229132) Case 202229132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for replacement windows. 8 Feb 2024 Maladministration Bromsgrove District Housing Trust Limited (202221811) Case 202221811 · Moving/Buying/Selling Home The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs … 8 Feb 2024 Maladministration ForHousing Limited (202217777) Case 202217777 · Managing Relations The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of … 8 Feb 2024 Outside Jurisdiction Hammersmith and Fulham Council (202224400) Case 202224400 · Managing Relations This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered. 8 Feb 2024 Maladministration Haringey London Borough Council (202221780) Case 202221780 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs. 8 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202214474) Case 202214474 · Managing Relations The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered. 8 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202218385) Case 202218385 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of repair to the shower seat in her adapted … 8 Feb 2024 Partial Maladministration Onward Homes Limited (202201249) Case 202201249 · Managing Relations The leaseholder’s complaint is about the landlord’s handling of: A loss of heating to the property. His formal complaint. 8 Feb 2024 Maladministration Orbit Group Limited (202216362) Case 202216362 · Managing Relations The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling. 8 Feb 2024 Maladministration Orbit Group Limited (202227459) Case 202227459 · Managing Relations The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s … 8 Feb 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202228848) Case 202228848 · Financial The complaint is about: The landlord’s communication with the resident following damage to the property caused by flooding. The landlord’s … 8 Feb 2024 Maladministration Southern Housing Group Limited (202219953) Case 202219953 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages … 7 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124688) Case 202124688 · Estate Management The complaint is about the landlords handling of the resident’s: Reports of window repairs. Reports of issues in the communal … 7 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202209957) Case 202209957 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Paying the same service charge for a concierge … 7 Feb 2024 Partial Maladministration Redditch Borough Council (202216595) Case 202216595 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without … 7 Feb 2024 Maladministration Sheffield City Council (201902716) Case 201902716 · Managing Relations The residents have complained about the landlord’s handling of repairs issues, in particular: The installation of a new front door. … 7 Feb 2024 Partial Maladministration Tower Hamlets Homes (202222170) Case 202222170 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property. The resident’s concerns about staff conduct. 7 Feb 2024 Partial Maladministration Wandle Housing Association Limited (202126023) Case 202126023 · Managing Relations The landlord’s handling of the following: the residents report of draughty windows in need of repair. Outstanding works from beginning … 6 Feb 2024 Maladministration Birmingham City Council (202217239) Case 202217239 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a replacement kitchen. This Service has also investigated … 6 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202226916) Case 202226916 · Information and data management The complaint is about the landlord’s: Handling of the registration of the lease or title to the property. Response to … 6 Feb 2024 Maladministration Clarion Housing Association Limited (202218348) Case 202218348 · Financial The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears … 6 Feb 2024 Maladministration First Choice Homes Oldham Limited (202228033) Case 202228033 · Managing Relations The complaint is about the landlord’s handling of a fault with the heating when the resident initially moved into the … 6 Feb 2024 Partial Maladministration Home Group Limited (202216840) Case 202216840 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to reports of communal … 6 Feb 2024 Outside Jurisdiction Hyde Housing Association Limited (202202404) Case 202202404 · Moving/Buying/Selling Home This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant … 6 Feb 2024 Maladministration London Borough of Enfield (202230676) Case 202230676 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling. 6 Feb 2024 Maladministration Peabody Trust (202123955) Case 202123955 · Managing Relations The complaint is about the landlord’s handling of repairs following a leak from the neighbouring property. The Ombudsman is also … 6 Feb 2024 Partial Maladministration Peabody Trust (202221461) Case 202221461 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a rat infestation in her property. The Ombudsman … 6 Feb 2024 Partial Maladministration Vivid Housing Limited (202225825) Case 202225825 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for succession to his mother’s tenancy. The Ombudsman has … 5 Feb 2024 Partial Maladministration Home Group Limited (202222915) Case 202222915 · Estate Management The complaint is about the landlord's handling of the resident's: request for information about electric vehicle charging bays. reports about … 5 Feb 2024 Partial Maladministration Lambeth Council (202127127) Case 202127127 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the … 5 Feb 2024 Maladministration Lambeth Council (202213082) Case 202213082 · Managing Relations REPORT COMPLAINT 202213082 Lambeth Council 5 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 5 Feb 2024 Partial Maladministration Peabody Trust (202104507) Case 202104507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding … 5 Feb 2024 Partial Maladministration Sanctuary Housing Association (202224742) Case 202224742 · Managing Relations The complains is about the landlord’s: Response to the resident’s reports of repairs in the property. Complaint handling. 5 Feb 2024 Partial Maladministration St Albans City and District Council (202202633) Case 202202633 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Rehousing application. The Ombudsman has also … 2 Feb 2024 Maladministration Wolverhampton City Council (202208141) Case 202208141 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: Requests for repairs. Requests for tree maintenance. A request to replace … 1 Feb 2024 Maladministration A2Dominion Housing Group Limited (202214973) Case 202214973 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling. 1 Feb 2024 Maladministration Camden Council (202215089) Case 202215089 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to refurbish her kitchen. The Ombudsman has also investigated … 1 Feb 2024 Maladministration GreenSquareAccord Limited (202218810) Case 202218810 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of low water pressure from the shower in her … 1 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201317) Case 202201317 · Managing Relations The complaint is about the landlord’s response to: Multiple repairs to the resident’s: Kitchen. Bathroom. Master bedroom. Guttering. Boiler. The … 1 Feb 2024 Maladministration Mid Devon District Council (202228837) Case 202228837 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman … 1 Feb 2024 Maladministration Notting Hill Genesis (NHG) (202126871) Case 202126871 · Estate Management The complaint is about the landlords handling of the resident’s: Reports of damp and mould and associated repairs. Reports of … 1 Feb 2024 Maladministration Paragon Asra Housing Limited (202218861) Case 202218861 · Managing Relations The complaint is about: The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s … 1 Feb 2024 Maladministration Stoke-on-Trent City Council (202221758) Case 202221758 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a request to complete repairs in the resident’s bathroom. 31 Jan 2024 Reasonable Redress Abri Group Limited (202206759) Case 202206759 · Managing Relations The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. … 31 Jan 2024 Partial Maladministration Anchor Hanover Group (202215085) Case 202215085 · Managing Relations The complaint is about the landlord's response to the resident's: reports about the conduct of a member of staff; concerns … 31 Jan 2024 Maladministration Aster Group Limited (202122022) Case 202122022 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been … 31 Jan 2024 Partial Maladministration Birmingham City Council (202213968) Case 202213968 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and … 31 Jan 2024 Maladministration Blackpool Council (202213281) Case 202213281 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her … 31 Jan 2024 Partial Maladministration Cambridge City Council (201913783) Case 201913783 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of issues with the condition of the property. The …