LiveWest Homes Limited (202214339)
The complaint is about: The landlord's handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling of the resident’s reports of ASB about a neighbour.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202220785)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the complaint.
Peabody Trust (202204929)
The complaint is about the landlord’s handling of: A boiler repair. The resident’s reports of recurrent damp and mould. The associated complaint.
Southwark Council (202218329)
The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb paint to be installed on the gas pipe outside the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Together Housing Association Limited (202211953)
The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Response to the resident’s complaint about staff conduct. Handling of the formal complaint.
Harrison Housing (202202677)
The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of various subsequent repairs. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202212695)
The complaint is about: The landlord’s handling of repairs relating to water ingress. The landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202215833)
The complaint is about the landlord’s: Response to reports of a broken window and the handling of subsequent repairs. Complaint handling.
Midland Heart Limited (202223563)
The complaint is about: The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s reports of damages to her personal belongings following the leak. The landlord’s response to the resident’s concerns about her belongings being moved from the hotel she was decanted to.
Royal Borough of Kensington and Chelsea (202208675)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks during and after roofing works. Complaint.
Royal Borough of Kensington and Chelsea (202211153)
The complaint is about the landlord’s handling of: The resident’s request to transfer the tenancy into her name. The resident’s request to book repairs. The resident’s reports of concerns of the conduct of a member of staff. The management of the rent account.
Sage Housing Limited (202201359)
The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales process for the property. Snagging issues with the property and block. His complaint.
Tower Hamlets Homes (202203573)
The resident has complained about the landlord’s handling of: Major works to renew the district heating system and install smart meters, together with the works required to rectify issues with the smart meters. Reports that the communal electricity bills do not reflect actual usage. The associated complaint.
Wandsworth Council (202208885)
The complaint is about the landlord’s handling of: The resident’s reports of repairs, in particular: Kitchen units. Cracks in the walls and ceilings. Floorboards. Garden. The resident’s concerns about its temporary construction site. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202302015)
The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to the complaint. This service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202125562)
The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start of the tenancy. The resident’s concerns about asbestos at the property. The associated formal complaint.
Clarion Housing Association Limited (202206428)
The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking enforcement on the estate. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202200838)
The complaint is about the landlord’s handling of: Repairs to the resident’s door and window. The condition of the boiler when the resident started her tenancy. The resident’s concerns about asbestos at the property. The associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202208162)
The complaint is about the landlord’s: handling of repairs to external doors response to leaks and damage caused by leaks. The Ombudsman has also decided to investigate the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202209895)
The complaint is about: The landlord’s handling of roof repairs. The landlord’s complaint handling.
Onward Homes Limited (202217152)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s request for compensation for the damage caused to his possessions. The landlord’s handling of the resident’s request for support with his rehousing application. The landlord’s handling of the resident’s …
Southern Housing (202128671)
The complaint is about the landlord’s: Handling of the sale of the resident’s interest in the property. Response to the resident’s reports of financial difficulties. Handling of the resident’s buy back request. Handling of the resident’s complaint. This service has also investigated the landlord’s knowledge and information management.
Swan Housing Association Limited (202108977)
This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor.
Westminster City Council (202223813)
This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
Birmingham City Council (202229132)
The complaint is about the landlord’s response to the resident’s request for replacement windows.
Bromsgrove District Housing Trust Limited (202221811)
The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs following the mutual exchange including damp and mould.
ForHousing Limited (202217777)
The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of the resident’s decant from her property. The landlord’s complaint handling.
Hammersmith and Fulham Council (202224400)
This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered.
Haringey London Borough Council (202221780)
The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs.
London & Quadrant Housing Trust (L&Q) (202214474)
The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered.
London & Quadrant Housing Trust (L&Q) (202218385)
This complaint is about the landlord’s handling of: The resident’s reports of repair to the shower seat in her adapted bathroom. The resident’s concerns about the conduct of an operative and a member of its staff. The associated complaint.
Onward Homes Limited (202201249)
The leaseholder’s complaint is about the landlord’s handling of: A loss of heating to the property. His formal complaint.
Orbit Group Limited (202216362)
The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling.
Orbit Group Limited (202227459)
The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202228848)
The complaint is about: The landlord’s communication with the resident following damage to the property caused by flooding. The landlord’s response to the resident’s request to be reimbursed for damage caused to her personal belongings. The associated complaint handling.
Southern Housing Group Limited (202219953)
The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages caused to the resident’s property. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202124688)
The complaint is about the landlords handling of the resident’s: Reports of window repairs. Reports of issues in the communal areas. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202209957)
The complaint is about the landlord’s response to the resident’s concerns about: Paying the same service charge for a concierge service as other blocks when not receiving the same value from the service. The night concierge service being commissioned without consulting the residents in advance. The Ombudsman has also considered …
Redditch Borough Council (202216595)
The complaint is about the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without a Section 20 consultation. Reports of dissatisfaction with the works to the bin store. Reports of being without heating or hot water. Associated formal complaint.
Sheffield City Council (201902716)
The residents have complained about the landlord’s handling of repairs issues, in particular: The installation of a new front door. Damp and mould. The bathroom light. The installation of an extractor fan in the kitchen. The Service has also investigated the landlord’s communication and complaint handling including the level of …
Tower Hamlets Homes (202222170)
The complaint is about the landlord’s handling of: Repairs in the property. The resident’s concerns about staff conduct.
Wandle Housing Association Limited (202126023)
The landlord’s handling of the following: the residents report of draughty windows in need of repair. Outstanding works from beginning of tenancy including gaps to back door, removal of rubbish from side of property, replacement of damaged fence panels. Repairs to the bathroom shower, basin tap and door. The subsequent …
Birmingham City Council (202217239)
The complaint is about the landlord’s handling of the resident’s request for a replacement kitchen. This Service has also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202226916)
The complaint is about the landlord’s: Handling of the registration of the lease or title to the property. Response to the resident's request to complete outstanding works. Handling of the complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Clarion Housing Association Limited (202218348)
The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears accrued while the property was unoccupied by the resident. The Ombudsman has also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202228033)
The complaint is about the landlord’s handling of a fault with the heating when the resident initially moved into the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Home Group Limited (202216840)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to reports of communal repair and maintenance issues. Actions in respect of the resident not having custody of his child. Response to the resident’s subject access request. Complaint handling.
Hyde Housing Association Limited (202202404)
This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant to carry out the works. The landlord’s claim that the resident is liable for rent on the decant property.
London Borough of Enfield (202230676)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling.
Peabody Trust (202123955)
The complaint is about the landlord’s handling of repairs following a leak from the neighbouring property. The Ombudsman is also considering the landlord’s complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)