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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

Most recent first
10 Jun 2025 Maladministration Stonewater Limited (202320997) Case 202320997 · Responsive repairs/activity The complaint is about the landlord’s handling of a window repair. 10 Jun 2025 Partial Maladministration Stonewater Limited (202321327) Case 202321327 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of issues with the drains. The Ombudsman has also … 9 Jun 2025 Maladministration Ash-Shahada Housing Association Limited (202224114) Case 202224114 · Financial The complaint is about the landlord’s handling of the resident’s reports regarding the loss of her possessions. The Ombudsman has … 9 Jun 2025 Partial Maladministration Birmingham City Council (202304360) Case 202304360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the intercom/phone system connected to the property. Repairs to the … 9 Jun 2025 Partial Maladministration Bolton at Home Limited (202234276) Case 202234276 · Managing Relations The complaint is about the landlord's response to the resident's: Reports of damp and mould in the communal area. Complaint … 9 Jun 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202417698) Case 202417698 · Financial The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the … 9 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202413823) Case 202413823 · Managing Relations The complaint is about the landlord’s handling of: A leak from the wet room and a leak in the hallway … 9 Jun 2025 Maladministration Kirklees Metropolitan Borough Council (202322413) Case 202322413 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We … 9 Jun 2025 Maladministration London Borough of Croydon (202331071) Case 202331071 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint … 9 Jun 2025 Maladministration London Borough of Lambeth (202315909) Case 202315909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water … 9 Jun 2025 Maladministration London & Quadrant Housing Trust (202312176) Case 202312176 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps. 9 Jun 2025 Maladministration London & Quadrant Housing Trust (202324530) Case 202324530 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the … 9 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202308958) Case 202308958 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have … 9 Jun 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202326538) Case 202326538 · Estate Management The complaint is about the landlord’s handling of parking allocation at the development. 9 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202310905) Case 202310905 · Planned Works The complaint is about the landlord’s handling of: The resident’s request for her kitchen and bathroom to be replaced. Damp … 9 Jun 2025 Partial Maladministration Midland Heart Limited (202327679) Case 202327679 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns about the condition of her kitchen. complaint. 9 Jun 2025 No Maladministration Ongo Homes Limited (202327433) Case 202327433 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors. 9 Jun 2025 Maladministration Oxford City Council (202416790) Case 202416790 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the roof. 9 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202305331) Case 202305331 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of … 9 Jun 2025 No Maladministration Paragon Asra Housing Limited (202328580) Case 202328580 · Estate Management The complaint is about the landlord’s handling of: Reports of incorrectly sized communal bins. Reports of poor standard of cleanliness … 9 Jun 2025 Maladministration Sanctuary Housing Association (202406571) Case 202406571 · Managing Relations The complaint is about the landlord’s response to reports of damp and mould. The Ombudsman has also considered the landlord’s … 9 Jun 2025 Maladministration Sheffield City Council (202226856) Case 202226856 · Managing Relations The complaint is about the landlord’s: Handling of repairs to a faulty programmer/thermostat. Complaint handling. 9 Jun 2025 Reasonable Redress Southern Housing (202322976) Case 202322976 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. … 9 Jun 2025 Partial Maladministration Southern Housing (202323443) Case 202323443 · Financial The complaint is about the landlord’s response to: The resident’s reports about the front door. The resident’s reports about increased … 9 Jun 2025 Mediation The Community Housing Group Limited (202333008) Case 202333008 · Responsive repairs/activity The complaint is about the landlord’s handling of internal repairs in the property. 9 Jun 2025 Maladministration The Guinness Partnership Limited (202320830) Case 202320830 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 6 Jun 2025 Maladministration Amplius Living (202442283) Case 202442283 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould, and damage caused to the resident’s possessions. … 6 Jun 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202402589) Case 202402589 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage … 6 Jun 2025 Maladministration Birmingham City Council (202321183) Case 202321183 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We … 6 Jun 2025 No Maladministration Bromford Housing Group Limited (202338851) Case 202338851 · Managing Relations The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s … 6 Jun 2025 Maladministration Citizen Housing Group Limited (202328004) Case 202328004 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant … 6 Jun 2025 Maladministration Clarion Housing Association Limited (202437796) Case 202437796 · Responsive repairs/activity The complaint is about the landlord's handling of repairs following a burst water pipe. 6 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202422878) Case 202422878 · Planned Works The complaint is about the handling of a request to paint fascia boards. 6 Jun 2025 Maladministration Harlow District Council (202325682) Case 202325682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s shower. 6 Jun 2025 Maladministration London Borough of Havering Council (202323075) Case 202323075 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed. 6 Jun 2025 Severe Maladministration London Borough of Havering Council (202340938) Case 202340938 · Local Authority / ALMO or TMO The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also … 6 Jun 2025 Partial Maladministration London Borough of Lambeth (202323039) Case 202323039 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint. 6 Jun 2025 Reasonable Redress Peabody Trust (202308088) Case 202308088 · Estate Management The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s … 6 Jun 2025 Outside Jurisdiction Rykneld Homes Limited (202318634) Case 202318634 · Moving/Buying/Selling Home The complaint is about the landlord’s assessment of the resident’s application to join the housing register. 6 Jun 2025 Maladministration Sanctuary Housing Association (202422105) Case 202422105 · Responsive repairs/activity The complaint is about the landlord’s handling of the request to repair the resident’s roof. 6 Jun 2025 Maladministration Southern Housing (202330022) Case 202330022 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have … 6 Jun 2025 Partial Maladministration Southwark Council (202306282) Case 202306282 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: His liability insurance claim. A roof leak, damp and mould. Heating … 6 Jun 2025 Maladministration Stonewater Limited (202316469) Case 202316469 · Estate Management The complaint is about the landlord’s response to the resident concerns about: The quality of cleaning and maintenance services provided. … 6 Jun 2025 Partial Maladministration Waverley Borough Council (202322576) Case 202322576 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint. 5 Jun 2025 Reasonable Redress Amplius Living (202220408) Case 202220408 · Managing Relations The complaint is about the landlord’s response to the resident’s: response to reports of damp and mould in the property; … 5 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421320) Case 202421320 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The … 5 Jun 2025 Maladministration Haringey London Borough Council (202321928) Case 202321928 · Local Authority / ALMO or TMO REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Jun 2025 Maladministration Home Group Limited (202428206) Case 202428206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 5 Jun 2025 Maladministration Hyde Housing Association Limited (202322059) Case 202322059 · Managing Relations The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s … 5 Jun 2025 Partial Maladministration Karibu Community Homes Limited (202219036) Case 202219036 · ASB/Abuse/Nuisance The complaint is about landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour …