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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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15 Feb 2024 Partial Maladministration Peabody Trust (202212877) Case 202212877 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to be rehoused. Complaints handling. 15 Feb 2024 Partial Maladministration Places for People Group Limited (202122848) Case 202122848 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 15 Feb 2024 Maladministration Sanctuary Housing Association (202223152) Case 202223152 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s concerns … 15 Feb 2024 Partial Maladministration Six Town Housing Limited (202208139) Case 202208139 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident's request for disabled parking. The landlord's handing of the resident’s … 15 Feb 2024 No Maladministration Stockport Homes Limited (202304020) Case 202304020 · Managing Relations The resident’s complaint is about the landlord’s: Advertisement of the property. Handling of adaptations to the property. Response to its … 15 Feb 2024 No Maladministration Walsall Housing Group Limited (202216614) Case 202216614 · Moving/Buying/Selling Home REPORT COMPLAINT 202216614 Walsall Housing Group Limited 14 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Feb 2024 Partial Maladministration Birmingham City Council (202111174) Case 202111174 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the building following her reports … 14 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204008) Case 202204008 · Managing Relations The complaint is about: The level of compensation offered following the landlord's handling of repairs and replacement of the resident's … 14 Feb 2024 No Maladministration Citizen Housing (202214667) Case 202214667 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to move property. 14 Feb 2024 No Maladministration Clarion Housing Association Limited (202122500) Case 202122500 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of noise nuisance. complaint handling. 14 Feb 2024 Maladministration Crawley Borough Council (202201018) Case 202201018 · Managing Relations The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. … 14 Feb 2024 Reasonable Redress Golding Homes Limited (202213912) Case 202213912 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a staircasing application made by the resident. 14 Feb 2024 Maladministration Home Group Limited (202210494) Case 202210494 · Financial The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services … 14 Feb 2024 Partial Maladministration Islington Council (202119874) Case 202119874 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Outstanding repairs to the kitchen units. The replacement … 14 Feb 2024 Maladministration Leeds City Council (202219543) Case 202219543 · Managing Relations The complaint is about: The landlord's response to a reported leak. The landlord’s handling of the resident’s report of damage … 14 Feb 2024 No Maladministration LiveWest Homes Limited (202231260) Case 202231260 · Managing Relations The complaint is about the landlord’s handling of defects in a new build property and specifically: issues with the resident’s … 14 Feb 2024 Partial Maladministration London Borough of Hounslow (202216549) Case 202216549 · Managing Relations The complaint is about the landlord’s handling of building noise reported by the resident. The Ombudsman has also investigated the … 14 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202208759) Case 202208759 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling … 14 Feb 2024 Maladministration Milton Keynes City Council (202102710) Case 202102710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The … 14 Feb 2024 Maladministration One Housing Group Limited (202229865) Case 202229865 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation … 14 Feb 2024 Reasonable Redress Peabody Trust (202205908) Case 202205908 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise … 14 Feb 2024 Partial Maladministration Royal Borough Of Greenwich (202216823) Case 202216823 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp mould; reports of repairs, concerns regarding its … 14 Feb 2024 Partial Maladministration Southern Housing Group Limited (202217628) Case 202217628 · Managing Relations The complaint is about the landlord's handling of: leaks in the property. repairs to a concrete pathway, fence, windows and … 14 Feb 2024 Maladministration The Riverside Group Limited (202231624) Case 202231624 · Financial The complaint is about the landlord’s handling of the resident’s queries about a service charge, and paying for a service … 13 Feb 2024 Maladministration Haringey London Borough Council (202222160) Case 202222160 · Managing Relations The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the … 13 Feb 2024 Partial Maladministration Hexagon Housing Association Limited (202215739) Case 202215739 · Information and data management The complaint is about the landlord's handling of the resident’s request for a new bathroom and bathroom repairs to be … 13 Feb 2024 Maladministration Home Group Limited (202230420) Case 202230420 · Financial The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also … 13 Feb 2024 Partial Maladministration LiveWest Homes Limited (202214339) Case 202214339 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling … 13 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220785) Case 202220785 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 13 Feb 2024 Maladministration Peabody Trust (202204929) Case 202204929 · Managing Relations The complaint is about the landlord’s handling of: A boiler repair. The resident’s reports of recurrent damp and mould. The … 13 Feb 2024 Maladministration Southwark Council (202218329) Case 202218329 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb … 13 Feb 2024 No Maladministration Together Housing Association Limited (202211953) Case 202211953 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Response to the resident’s complaint about staff … 12 Feb 2024 No Maladministration Harrison Housing (202202677) Case 202202677 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of … 12 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212695) Case 202212695 · Managing Relations The complaint is about: The landlord’s handling of repairs relating to water ingress. The landlord’s handling of the complaint. 12 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215833) Case 202215833 · Managing Relations The complaint is about the landlord’s: Response to reports of a broken window and the handling of subsequent repairs. Complaint … 12 Feb 2024 No Maladministration Midland Heart Limited (202223563) Case 202223563 · Financial The complaint is about: The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s … 12 Feb 2024 Maladministration Royal Borough of Kensington and Chelsea (202208675) Case 202208675 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks during and after roofing works. Complaint. 12 Feb 2024 No Maladministration Royal Borough of Kensington and Chelsea (202211153) Case 202211153 · Financial The complaint is about the landlord’s handling of: The resident’s request to transfer the tenancy into her name. The resident’s … 12 Feb 2024 Maladministration Sage Housing Limited (202201359) Case 202201359 · Managing Relations The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales process for the property. Snagging … 12 Feb 2024 Partial Maladministration Tower Hamlets Homes (202203573) Case 202203573 · Financial The resident has complained about the landlord’s handling of: Major works to renew the district heating system and install smart … 12 Feb 2024 Maladministration Wandsworth Council (202208885) Case 202208885 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs, in particular: Kitchen units. Cracks in the … 11 Feb 2024 Maladministration Hyde Housing Association Limited (202302015) Case 202302015 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to … 9 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202125562) Case 202125562 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 9 Feb 2024 Reasonable Redress Clarion Housing Association Limited (202206428) Case 202206428 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking … 9 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200838) Case 202200838 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the resident’s door and window. The condition of the boiler … 9 Feb 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202208162) Case 202208162 · Managing Relations The complaint is about the landlord’s: handling of repairs to external doors response to leaks and damage caused by leaks. … 9 Feb 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202209895) Case 202209895 · Managing Relations The complaint is about: The landlord’s handling of roof repairs. The landlord’s complaint handling. 9 Feb 2024 Partial Maladministration Onward Homes Limited (202217152) Case 202217152 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 9 Feb 2024 Partial Maladministration Southern Housing (202128671) Case 202128671 · Information and data management The complaint is about the landlord’s: Handling of the sale of the resident’s interest in the property. Response to the … 9 Feb 2024 No Maladministration Swan Housing Association Limited (202108977) Case 202108977 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor.