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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

Most recent first
11 Jun 2025 No Maladministration Bristol City Council (202230738) Case 202230738 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a gas leak in the property. 11 Jun 2025 Partial Maladministration Colchester City Council (202333886) Case 202333886 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The … 11 Jun 2025 Outside Jurisdiction Cottsway Housing Association Limited (202315431) Case 202315431 · Information and data management The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case … 11 Jun 2025 Maladministration Golding Homes Limited (202329384) Case 202329384 · Responsive repairs/activity This complaint is about the landlord’s handling of a roof repair. 11 Jun 2025 Reasonable Redress Hyde Housing Association Limited (202224789) Case 202224789 · Managing Relations The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint. 11 Jun 2025 Partial Maladministration LiveWest Homes Limited (202202223) Case 202202223 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of an overgrown tree and concerns about the suitability … 11 Jun 2025 Maladministration London Borough of Barking and Dagenham (202319660) Case 202319660 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s … 11 Jun 2025 Maladministration London Borough of Brent (202226957) Case 202226957 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level … 11 Jun 2025 Maladministration London Borough of Hammersmith and Fulham (202325833) Case 202325833 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of front door repairs. 11 Jun 2025 Maladministration London Borough of Islington (202326234) Case 202326234 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the roof repair and the associated internal damage. 11 Jun 2025 Partial Maladministration London Borough of Islington (202423374) Case 202423374 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a damaged garden wall. 11 Jun 2025 Partial Maladministration London Borough of Lewisham (202301512) Case 202301512 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for support using a recommended noise app. Allegations of … 11 Jun 2025 Partial Maladministration London Borough of Lewisham (202423546) Case 202423546 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about … 11 Jun 2025 Maladministration London Borough of Newham (202218328) Case 202218328 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint. 11 Jun 2025 Maladministration London & Quadrant Housing Trust (202424634) Case 202424634 · Old Property Condition categories The complaint is about the landlord’s handling of both the resident’s reports of a leak from her bathroom, and of … 11 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305740) Case 202305740 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the condition of the lawn. The landlord’s complaint … 11 Jun 2025 Maladministration Manchester City Council (202319523) Case 202319523 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of boiler repairs. Complaint handling. 11 Jun 2025 Reasonable Redress North West Leicestershire District Council (202329499) Case 202329499 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint. 11 Jun 2025 Maladministration Places for People Group Limited (202438388) Case 202438388 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint. 11 Jun 2025 Outside Jurisdiction South Devon Rural Housing Association Limited (202314091) Case 202314091 · Managing Relations The resident’s complaint is about the removal of personal belongings from her garage by the landlord. 11 Jun 2025 Maladministration Southern Housing (202308943) Case 202308943 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of plumbing issues. Associated complaint. 11 Jun 2025 Reasonable Redress Southern Housing (202316840) Case 202316840 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had … 11 Jun 2025 Maladministration Southwark Council (202309807) Case 202309807 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in … 11 Jun 2025 Partial Maladministration Stonewater Limited (202328956) Case 202328956 · Managing Relations The complaint is about the landlord’s response to the: resident’s concerns about a fault with her solar panels. associated complaint. 11 Jun 2025 Maladministration Stonewater Limited (202426067) Case 202426067 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the property. Concerns about the … 11 Jun 2025 No Maladministration The Guinness Partnership Limited (202326438) Case 202326438 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden. 11 Jun 2025 No Maladministration Walsall Housing Group Limited (202325741) Case 202325741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint. 10 Jun 2025 Maladministration Birmingham City Council (202313281) Case 202313281 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 10 Jun 2025 Partial Maladministration Gateway Housing Association Limited (202310470) Case 202310470 · Information and data management The complaint is about the landlord’s handling of: the resident’s concerns about the landlord’s management of her personal data and … 10 Jun 2025 Maladministration Haringey London Borough Council (202307195) Case 202307195 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for … 10 Jun 2025 Maladministration London Borough of Brent (202415446) Case 202415446 · Local Authority / ALMO or TMO The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered … 10 Jun 2025 Maladministration London Borough of Camden Council (202321315) Case 202321315 · Financial The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account. 10 Jun 2025 Maladministration London Borough of Hounslow (202422936) Case 202422936 · Local Authority / ALMO or TMO REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Jun 2025 Maladministration London Borough of Islington (202312470) Case 202312470 · Local Authority / ALMO or TMO The complaint is about: 10 Jun 2025 Maladministration London Borough of Lambeth (202329146) Case 202329146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s complaint about lift issues. 10 Jun 2025 Maladministration London Borough of Tower Hamlets (202331416) Case 202331416 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321365) Case 202321365 · Managing Relations REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330297) Case 202330297 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated … 10 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202435195) Case 202435195 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has … 10 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202322627) Case 202322627 · Financial The complaint is about the landlord’s handling of resident’s reports about the miscalculation of the service charge and requests for … 10 Jun 2025 Maladministration Nottingham City Council (202234937) Case 202234937 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks. 10 Jun 2025 Reasonable Redress One Housing Group Limited (202345485) Case 202345485 · Responsive repairs/activity The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a … 10 Jun 2025 Partial Maladministration Ongo Homes Limited (202327435) Case 202327435 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start … 10 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202324581) Case 202324581 · Managing Relations The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s … 10 Jun 2025 Partial Maladministration Origin Housing Limited (202327448) Case 202327448 · Information and data management The complaint is about the landlord’s handling of: Repairs to the communal front door. Tiling works to the front entrance … 10 Jun 2025 Maladministration Royal Borough of Kingston Upon Thames (202326374) Case 202326374 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to replace the resident’s garden fence. 10 Jun 2025 Maladministration Southern Housing (202211259) Case 202211259 · ASB/Abuse/Nuisance REPORT COMPLAINT 202211259 Southern Housing 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Jun 2025 Maladministration Southern Housing (202229907) Case 202229907 · Managing Relations The complaint is about the landlord’s handling of: the residents report of a broken boiler. the residents request for repairs … 10 Jun 2025 Reasonable Redress Southern Housing (202316712) Case 202316712 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the doors at the resident’s property. 10 Jun 2025 Maladministration Southern Housing (202317462) Case 202317462 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s …