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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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22 Feb 2024 No Maladministration West Kent Housing Association (202222048) Case 202222048 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding notice of cyclical works to her building, and … 21 Feb 2024 Maladministration Believe Housing Limited (202208091) Case 202208091 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handing of majors works. Response to damage to her closed-circuit television (CCTV). 21 Feb 2024 Maladministration Bromford Housing Group Limited (202210426) Case 202210426 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about rising heating costs due to poor insulation in … 21 Feb 2024 Maladministration Islington and Shoreditch Housing Association Limited (202205666) Case 202205666 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 21 Feb 2024 Maladministration London Borough of Barnet (202215988) Case 202215988 · Occupancy Rights The complaint is about the landlord’s handling of the ending of the resident’s tenancy. 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202219957) Case 202219957 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling. 21 Feb 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202229881) Case 202229881 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower … 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202314354) Case 202314354 · Health and Safety (inc. building safety) The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm. 21 Feb 2024 Partial Maladministration Sovereign Housing Association Limited (202217063) Case 202217063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Concerns about the affordability of the … 21 Feb 2024 No Maladministration Torus62 Limited (202222258) Case 202222258 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for installation of CCTV in relation to Anti-social behaviour … 21 Feb 2024 Reasonable Redress Tower Hamlets Homes (202214609) Case 202214609 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks into his property in 2022. 20 Feb 2024 Maladministration Haringey London Borough Council (202229540) Case 202229540 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman … 20 Feb 2024 Maladministration Home Group Limited (202229518) Case 202229518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), including safeguarding concerns; request for … 20 Feb 2024 Severe Maladministration London Borough of Newham (202217014) Case 202217014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a leak, remedial repairs, and damage caused by the leak. 20 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217010) Case 202217010 · Information and data management The complaint is about the landlord’s: Decisions regarding the disposal of the property. Handling of the resident’s request for rehousing. … 20 Feb 2024 Outside Jurisdiction Midland Heart Limited (202220906) Case 202220906 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of damp and mould. 20 Feb 2024 Maladministration Optivo (now Southern Housing) (202229428) Case 202229428 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. The Housing Ombudsman has also … 20 Feb 2024 Maladministration South Kesteven District Council (202127106) Case 202127106 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Provision of keys for the … 20 Feb 2024 Partial Maladministration Sovereign Network Homes (202209641) Case 202209641 · ASB/Abuse/Nuisance The complaint is about: The landlord’s letting of the empty flat above the resident. The landlord’s handling of the resident’s … 20 Feb 2024 Maladministration Sovereign Network Homes (202220542) Case 202220542 · Managing Relations The complaint is about the landlord’s handling of repairs to the kitchen. The Ombudsman has also investigated the landlord’s complaint … 20 Feb 2024 Maladministration Wandle Housing Association Limited (202225953) Case 202225953 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of fly tipping. 19 Feb 2024 Partial Maladministration City of York Council (202205355) Case 202205355 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s : Insurance claim; Subject access request (SAR); Reports of damp, … 19 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202126890) Case 202126890 · Financial The complaint is about the landlord’s handling of the resident’s: contents insurance account. complaint. 19 Feb 2024 Partial Maladministration Exeter City Council (202213098) Case 202213098 · Managing Relations REPORT COMPLAINT 202213098 Exeter City Council 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Feb 2024 Partial Maladministration Haringey London Borough Council (202214875) Case 202214875 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning. The resident’s request to prune … 19 Feb 2024 Partial Maladministration Leeds City Council (202217967) Case 202217967 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s: Handling of the resident’s concerns about the maintenance of communal and grassy areas in … 19 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202317) Case 202202317 · Managing Relations REPORT COMPLAINT 202202317 London & Quadrant Housing Trust (L&Q) 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating … 19 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215093) Case 202215093 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of issues with the ventilation system and reports of damp … 19 Feb 2024 Maladministration Peabody Trust (202114107) Case 202114107 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman also considered the … 19 Feb 2024 Maladministration Places for People Group Limited (202201987) Case 202201987 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman … 19 Feb 2024 Maladministration St Albans City and District Council (202219922) Case 202219922 · Financial The complaint is about the landlord’s management of the section 20 consultation regarding service charges for roof renewal. The landlord’s … 18 Feb 2024 Maladministration Cambridge City Council (202223994) Case 202223994 · Estate Management The complaint is about the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s … 18 Feb 2024 Maladministration Southwark Council (202228633) Case 202228633 · Managing Relations The complaint is about the landlord’s handling of: Repair works, including the resident’s concerns about scaffolding and damage to paving … 17 Feb 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202109262) Case 202109262 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of cracks around the living room window. Complaint. 17 Feb 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202227114) Case 202227114 · Managing Relations The complaint is about the landlord’s handling of the resident’s reasonable adjustment, including gas safety administration. The Ombudsman has also … 16 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202101603) Case 202101603 · Managing Relations The complaint is about the landlord's handling of the resident's roof repairs and its subsequent offer of compensation. The Ombudsman … 16 Feb 2024 Maladministration Clarion Housing Association Limited (202211537) Case 202211537 · Managing Relations The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of … 16 Feb 2024 Maladministration Dacorum Borough Council (202206306) Case 202206306 · Managing Relations The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s … 16 Feb 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202210184) Case 202210184 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following the resident moving into a mutual exchange property. The Ombudsman … 16 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216912) Case 202216912 · Managing Relations The complaint is about the landlord’s handling of repairs to the ventilation system in the resident’s bathroom. The Ombudsman has … 16 Feb 2024 Maladministration Magna Housing Limited (202208025) Case 202208025 · ASB/Abuse/Nuisance The complaint is about: The landlords handling of the resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The … 15 Feb 2024 Maladministration Birmingham City Council (202218265) Case 202218265 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler. The landlord’s response to concerns about the conduct … 15 Feb 2024 Maladministration Camden Council (202213332) Case 202213332 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also taken … 15 Feb 2024 Maladministration Hyde Housing Association Limited (202008180) Case 202008180 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of fly tipping. Handling of the associated complaint. 15 Feb 2024 Maladministration London Borough of Hackney (202231148) Case 202231148 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water due to a faulty boiler. 15 Feb 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202217168) Case 202217168 · Managing Relations The complaint is about the landlord’s handling of the resident’s housing application. The Ombudsman has also considered the landlord’s complaint … 15 Feb 2024 Maladministration Notting Hill Genesis (NHG) (202108846) Case 202108846 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs in the property. The Ombudsman has … 15 Feb 2024 Maladministration NSAH (Alliance Homes) Limited (202228891) Case 202228891 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for roof repairs. 15 Feb 2024 Reasonable Redress Peabody Trust (202200342) Case 202200342 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 15 Feb 2024 Maladministration Peabody Trust (202210109) Case 202210109 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of leaks from the property above. The resident's request …