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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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13 Jun 2025 Maladministration Harlow District Council (202320003) Case 202320003 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 13 Jun 2025 Maladministration London & Quadrant Housing Trust (202324885) Case 202324885 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint. 13 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202433017) Case 202433017 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds. 13 Jun 2025 Partial Maladministration Nottingham City Council (202318519) Case 202318519 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s roof. Repairs to the resident’s flooring. The removal … 13 Jun 2025 Reasonable Redress Nottingham City Council (202323633) Case 202323633 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s repair requests. 13 Jun 2025 Partial Maladministration Notting Hill Genesis (NHG) (202426512) Case 202426512 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the completion of the … 13 Jun 2025 Outside Jurisdiction Orbit Group Limited (202328352) Case 202328352 · Enquiry stage The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. … 13 Jun 2025 No Maladministration Royal Borough Of Greenwich (202311393) Case 202311393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of ceiling damage caused by a leak from the property above. 13 Jun 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202332318) Case 202332318 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out … 13 Jun 2025 Maladministration Saffron Housing Trust Limited (202431509) Case 202431509 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 13 Jun 2025 Maladministration Sanctuary Housing Association (202312713) Case 202312713 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 13 Jun 2025 Partial Maladministration Southern Housing (202214560) Case 202214560 · Financial The complaint is about the landlord’s handling of: Communal door repairs. The resident’s requests for a refund of service charges … 13 Jun 2025 Maladministration Southern Housing (202233515) Case 202233515 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s patio doors. The landlord’s handling of the complaint. 13 Jun 2025 Reasonable Redress Southwark Council (202223626) Case 202223626 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony. 13 Jun 2025 Maladministration Sovereign Network Homes (202433680) Case 202433680 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 13 Jun 2025 Maladministration Teign Housing (202328331) Case 202328331 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about rainwater drainage issues affecting the property and garden. … 13 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202330917) Case 202330917 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to … 13 Jun 2025 Maladministration West Northamptonshire Council (202331783) Case 202331783 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request that it clear or repair the gutter. The resident’s … 12 Jun 2025 Partial Maladministration Abri Group Limited (202323612) Case 202323612 · Estate Management The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. … 12 Jun 2025 No Maladministration Amplius Living (202428900) Case 202428900 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident's request to relocate the communal bin store, and concerns about … 12 Jun 2025 Maladministration Barnsley Metropolitan Borough Council (202316004) Case 202316004 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint. 12 Jun 2025 Outside Jurisdiction Birmingham City Council (202419765) Case 202419765 · Responsive repairs/activity The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Jun 2025 Maladministration Bromford Housing Group Limited (202400932) Case 202400932 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports … 12 Jun 2025 Maladministration GreenSquareAccord Limited (202224842) Case 202224842 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). … 12 Jun 2025 No Maladministration Home Group Limited (202315720) Case 202315720 · Information and data management This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February … 12 Jun 2025 Outside Jurisdiction Hyde Housing Association Limited (202326741) Case 202326741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to … 12 Jun 2025 Maladministration Hyde Housing Association Limited (202330436) Case 202330436 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated … 12 Jun 2025 Reasonable Redress London Borough of Islington (202326139) Case 202326139 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering. 12 Jun 2025 Maladministration London Borough of Islington (202332440) Case 202332440 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a complaint about staff conduct. 12 Jun 2025 Maladministration London Borough of Lambeth (202300177) Case 202300177 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the … 12 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314421) Case 202314421 · Managing Relations The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint. 12 Jun 2025 Partial Maladministration Norwich City Council (202305134) Case 202305134 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise … 12 Jun 2025 Reasonable Redress Notting Hill Genesis (202313623) Case 202313623 · Financial The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected … 12 Jun 2025 No Maladministration Notting Hill Genesis (NHG) (202312382) Case 202312382 · Managing Relations The resident’s complaint is about the landlord’s handling of: Her concerns about the installation of an air conditioning system. Her … 12 Jun 2025 No Maladministration Ocean Housing Limited (202332640) Case 202332640 · Financial The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out … 12 Jun 2025 Maladministration Orbit Group Limited (202322144) Case 202322144 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in … 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202315797) Case 202315797 · Managing Relations The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling. 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202315983) Case 202315983 · Financial The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the … 12 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202322199) Case 202322199 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has … 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202324589) Case 202324589 · Information and data management The complaint is about the landlord’s response to: Repairs and replacement of windows. Kitchen repairs. Reports of concerns about contractor … 12 Jun 2025 Maladministration Places for People Group Limited (202405073) Case 202405073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 12 Jun 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202324558) Case 202324558 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of and response to: her reports of faulty external communal area lighting, … 12 Jun 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202329287) Case 202329287 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that … 12 Jun 2025 Partial Maladministration Settle Group (202330572) Case 202330572 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the bathroom. Repairs … 12 Jun 2025 Maladministration Southern Housing (202318597) Case 202318597 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance. Reports of leaks and the associated temporary repairs. 12 Jun 2025 Partial Maladministration Southern Housing (202323565) Case 202323565 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s handling of her reports of antisocial behaviour (ASB). The landlord’s complaint handling. 12 Jun 2025 Maladministration Stockport Homes Limited (202330786) Case 202330786 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also … 12 Jun 2025 Maladministration Stonewater Limited (202325785) Case 202325785 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the rear external door and windows. We have … 12 Jun 2025 Maladministration The Guinness Partnership Limited (202326682) Case 202326682 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling. 12 Jun 2025 Partial Maladministration West Northamptonshire Council (202416986) Case 202416986 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Transfer application. Reports of Antisocial Behaviour (ASB).