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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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17 Jun 2025 Outside Jurisdiction GreenSquareAccord Limited (202439567) Case 202439567 · Responsive repairs/activity The complaint is about the landlord's handling of: Repairs to the resident’s kitchen. The resident’s reports of damp and mould. 17 Jun 2025 Maladministration Irwell Valley Housing Association Limited (202201762) Case 202201762 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 17 Jun 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202224928) Case 202224928 · Local Authority / ALMO or TMO The complaint is about the council's handling of the resident’s reports of no heating or hot water. 17 Jun 2025 Partial Maladministration London Borough of Camden Council (202322301) Case 202322301 · Local Authority / ALMO or TMO REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 17 Jun 2025 Maladministration London Borough of Sutton (202420779) Case 202420779 · Local Authority / ALMO or TMO This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 17 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326403) Case 202326403 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 17 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202327581) Case 202327581 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident’s concerns regarding the validity of the fire risk assessment and … 17 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202334045) Case 202334045 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 17 Jun 2025 Partial Maladministration Midland Heart Limited (202326283) Case 202326283 · Managing Relations The complaint is about: the landlord’s changes to its allocations policy. the landlord’s handling of a rehousing application. The landlord’s … 17 Jun 2025 Maladministration One Housing Group Limited (202321871) Case 202321871 · Responsive repairs/activity The complaint is about the landlord’s handling of heater replacement work. 17 Jun 2025 Maladministration Paragon Asra Housing Limited (202425918) Case 202425918 · Managing Relations The complaint is about the landlord’s handling of repairs to the property. The Ombudsman will also investigate the landlord’s handling … 17 Jun 2025 Partial Maladministration Peabody Trust (202332296) Case 202332296 · Estate Management The complaint is about the landlord’s handling of: Planned maintenance of communal areas. Access to, and maintenance of, a communal … 17 Jun 2025 Partial Maladministration Places for People Group Limited (202404081) Case 202404081 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: its investigation into a report of antisocial behaviour (ASB) involving the resident’s … 17 Jun 2025 Maladministration Places for People Group Limited (202426227) Case 202426227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about … 17 Jun 2025 Partial Maladministration Plus Dane Housing Limited (202305218) Case 202305218 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of a leak and the associated roof repairs. Reports … 17 Jun 2025 Maladministration Redditch Borough Council (202331009) Case 202331009 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 17 Jun 2025 No Maladministration Rochdale Boroughwide Housing Limited (202328355) Case 202328355 · Planned Works The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related … 17 Jun 2025 Partial Maladministration Sanctuary Housing Association (202327787) Case 202327787 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damage to her gutter. We have also considered … 17 Jun 2025 Partial Maladministration Sovereign Network Homes (202230225) Case 202230225 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs caused by leaks. Handling of the resident’s … 17 Jun 2025 Maladministration Stockport Homes Limited (202338672) Case 202338672 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s shared ownership property purchase. 17 Jun 2025 Maladministration WATMOS Community Homes (202314779) Case 202314779 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports about the standard of cyclical redecoration works to the … 16 Jun 2025 Partial Maladministration Amplius Living (202317865) Case 202317865 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of repairs in the kitchen, bathroom, and toilet (WC) … 16 Jun 2025 Partial Maladministration Anchor Hanover Group (202308054) Case 202308054 · Financial The complaint is about: 16 Jun 2025 Maladministration Clarion Housing Association Limited (202434138) Case 202434138 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of asbestos, damp and mould. 16 Jun 2025 Maladministration Estuary Housing Association Limited (202232040) Case 202232040 · Managing Relations REPORT COMPLAINT 202232040 Estuary Housing Association Limited 16 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Jun 2025 No Maladministration Great Places Housing Association (202323017) Case 202323017 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns a neighbour had installed a smart doorbell. 16 Jun 2025 Reasonable Redress Incommunities Limited (202324651) Case 202324651 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about the time taken to restore her hot water … 16 Jun 2025 Maladministration London Borough of Camden Council (202423527) Case 202423527 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. … 16 Jun 2025 Maladministration London Borough of Islington (202325132) Case 202325132 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled … 16 Jun 2025 Reasonable Redress London Borough of Islington (202331875) Case 202331875 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of rodent infestation. 16 Jun 2025 Maladministration London & Quadrant Housing Trust (202110693) Case 202110693 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB). 16 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319234) Case 202319234 · Managing Relations The complaint is about the landlord’s handling of: The resident’s disrepair claim, including the associated repairs. Repairs to the resident’s … 16 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202229887) Case 202229887 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak in her bathroom and the associated … 16 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202333543) Case 202333543 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s request to remove a communal garden wall. 16 Jun 2025 Partial Maladministration Onward Homes Limited (202425515) Case 202425515 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. 16 Jun 2025 Maladministration Orbit Housing Association Limited (202438573) Case 202438573 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports … 16 Jun 2025 Partial Maladministration Places for People Group Limited (202324903) Case 202324903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the … 16 Jun 2025 No Maladministration Southern Housing (202225067) Case 202225067 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns about parking. disclosure of information to third parties about … 16 Jun 2025 Maladministration Sovereign Network Group (202311949) Case 202311949 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 … 16 Jun 2025 Maladministration Stonewater Limited (202318054) Case 202318054 · Financial The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also … 16 Jun 2025 No Maladministration Torus62 Limited (202210507) Case 202210507 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s right to buy application. 16 Jun 2025 Maladministration Transform Housing & Support (202217201) Case 202217201 · Abbeyfield The complaint is about the landlord's handling of the resident’s reports of noise disturbance and requests for sound insulation. The … 16 Jun 2025 Reasonable Redress Vivid Housing Limited (202317241) Case 202317241 · Planned Works The complaint is about the landlord’s handling of replacement windows. 13 Jun 2025 Reasonable Redress Birmingham City Council (202314532) Case 202314532 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. … 13 Jun 2025 Maladministration Birmingham City Council (202426655) Case 202426655 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint. 13 Jun 2025 Maladministration Cambridge City Council (202230973) Case 202230973 · Local Authority / ALMO or TMO The complaint is about: Repairs to ceilings in the property. The associated complaint. 13 Jun 2025 Maladministration Citizen Housing Group Limited (202317813) Case 202317813 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs. 13 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202302666) Case 202302666 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of … 13 Jun 2025 Maladministration Great Places Housing Association (202228214) Case 202228214 · Estate Management The complaint is about the landlord’s handling of repairs to the: Garden Drainage Fencing Boiler/heating Loft/roof The Ombudsman has also … 13 Jun 2025 Maladministration Habinteg Housing Association Limited (202411853) Case 202411853 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within …