Clarion Housing Association Limited (202435416)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB) request to make safe electric cabling
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Manchester City Council (202427029)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Moat Homes Limited (202428185)
The complaint is about the landlord’s handling of bathroom repairs.
Plus Dane Housing Limited (202414110)
The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated repairs. The complaint.
Sapphire Independent Housing Limited (202317469)
The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property and the related temporary move. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Sovereign Network Homes (202325540)
The complaint is about the landlord’s handling of: An emergency repair. The associated complaint.
Hyde Housing Association Limited (202309718)
The complaint is about the landlord's handling of the resident’s reports about repairs to the windows.
Hyde Housing Association Limited (202440396)
The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water.
Kirklees Metropolitan Borough Council (202326670)
The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it was not fulfilling its obligations under the lease agreement.
London & Quadrant Housing Trust (202414698)
The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202441299)
This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and mould.
London & Quadrant Housing Trust (202442268)
The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould.
Metropolitan Thames Valley Housing (MTV) (202424772)
The complaint is about the landlord’s handling of a pest infestation.
Orbit Housing Association Limited (202427014)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202318065)
The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of the building. Repairs to the floorboards in his property. We have also looked at the landlord’s handling of the associated complaint.
Southern Housing (202331028)
The complaint is about the landlord’s response to the resident’s reports of: A leak in the communal hallway outside her front door. Issues with the temperature of the property. Repair issues with the flooring and skirting causing transference of smells. Gaps under the internal doors and her request that the …
City of Westminster Council (202435052)
The complaint is about the landlord’s handling of repairs to the balcony door and bathroom window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Exeter City Council (202426280)
The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns about the delay in moving to a new property.
London Borough of Camden Council (202417664)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.
London Borough of Tower Hamlets (202333743)
The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint.
Southern Housing (202436229)
The complaint is about the landlord's handling of the resident's reports about the water system.
Vico Homes Limited (202326893)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
A2Dominion Housing Group Limited (202317836)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We have also considered the landlord’s: Handling of the associated complaint. Record keeping.
A2Dominion Housing Group Limited (202404259)
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints.
A2Dominion Housing Group Limited (202434827)
The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for a property transfer.
Ability Housing Association (202322628)
The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of reports of damp and mould. The landlord’s response to the resident’s request to move properties.
Abri Group Limited (202429771)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints.
Accent Housing Limited (202324191)
The resident’s complaint is about the landlord’s handling of her: Reports of damp and mould and subsequent repairs. Reports of the shower not working. Reports of damage to the resident’s car. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202432728)
The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp, and mould. The landlord’s response to the resident’s concerns about the security of the front door. The landlord’s response to the resident’s request to relocate the boiler. The landlord’s response to the resident’s request to change …
Clarion Housing Association Limited (202441230)
The complaint is about the landlord’s handling of the resident’s concerns about the water quality at the property. The Ombudsman has also considered the landlord’s handling of the resident’s formal complaint.
Clarion Housing Association Limited (202446846)
The complaint is about the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and damp and mould issues. Asbestos at the property. We have also considered the landlord’s complaint handling.
Dartford Borough Council (202327308)
This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the landlord handled the resident’s request to change her tenancy from a joint tenancy to a sole tenancy. We have also considered how the landlord handled the resident’s complaint.
Eastbourne Borough Council (202427422)
The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the conduct of landlord staff. The Ombudsman has also considered the landlord’s handling of the associated complaint.
East Devon District Council (202437033)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard of the work that the landlord completed to the ceilings in the property. The standard of the replacement work to the front and rear doors.
GreenSquareAccord Limited (202308881)
The complaint is about: the level of compensation offered by the landlord for delays in completing repairs to the resident’s staircase. the landlord’s complaints handling.
Haringey London Borough Council (202318746)
The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the property. Requests to be moved to temporary accommodation due to nearby construction. The landlord’s complaint handling as also been considered.
Home Group Limited (202319452)
The complaint is about the landlord’s handling of the resident’s reports of: Damaged window frames. A roof leak.
Hyde Housing Association Limited (202432495)
The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling.
London Borough of Camden Council (202437616)
The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics and damp and mould, the condition of his skylight, ivy growth and a loose gas pipe. The Ombudsman has considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202418398)
The complaint is about the landlord’s response to an infestation of bedbugs at the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Havering Council (202221930)
The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the associated complaint.
London Borough of Hillingdon (202423080)
This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging trees at her property.
London Borough of Islington (202437111)
The complaint is about the landlord’s handling of: The resident’s request to take over the tenancy following the death of his mother. Rent arrears that accrued while the request was being considered. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202413387)
This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain blockages and repairs in her bathrooms. Request for a renewal of the doors and windows in the property. Associated complaint.
London Borough of Lewisham (202419019)
REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
London & Quadrant Housing Trust (202330468)
The complaint is about the landlord’s handling of: a request for CCTV footage. installation of external lighting. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202425066)
The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould.
London & Quadrant Housing Trust (202427015)
The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the property and request for a direct transfer on medical grounds. Reports of antisocial behaviour (ASB). Reports of being unable to open the windows. Reports of drainage issues in the wet room. Queries about his …
London & Quadrant Housing Trust (202429859)
The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202432458)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the heating and hot water system. Associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)