Bournemouth, Christchurch and Poole Council (202312568)
The complaint is about the landlord’s handling of the resident’s concerns about an electrical fault in his property. This Service has also investigated the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Brighter Places (202234271)
This complaint is about the level of compensation offered to the resident by the landlord during major repair works.
Bristol City Council (202210537)
The complaint is about: the landlord’s response to the leaseholder’s concerns about parking restrictions in the designated car park. the landlord’s response to the leaseholder’s concerns about roadside parking restrictions. The Ombudsman has also considered the landlord’s complaints handling.
Bromsgrove District Housing Trust Limited (202215495)
The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports of antisocial behaviour.
Chisel Limited (202217838)
The complaint is about the landlord’s handling of the resident’s: Request for repairs or replacement of the bathroom and repairs to a broken door lock. The associated complaint.
Clarion Housing Association Limited (202210131)
The resident complained about the landlord’s handling of: her reports that it had not provided a FENSA certificate. the administration and communication about her service charge account. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202219576)
The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). A pest infestation. The Ombudsman has also considered the landlord’s complaints handling.
Folkestone & Hythe District Council (202127200)
The complaint is about the landlord’s handling of the resident’s request for fencing at the rear boundary of the property.
ForHousing Limited (202220869)
The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.
Golding Homes Limited (202219616)
REPORT COMPLAINT 202219616 Golding Homes Limited 29 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Grand Union Housing Group Limited (202205396)
The complaint is about the landlord’s response to the resident’s repairs reports about: Leaks to gutters that led to a damp wall in the living room. Damp in the kitchen and bathroom and a bathroom extractor fan. The Ombudsman has also considered the landlord’s record-keeping.
Great Places Housing Association (202123304)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s complaint.
GreenSquareAccord Limited (202302023)
The complaint is about the landlord’s handling of the resident’s concerns that fencing has been installed over the boundary line of the property.
Hammersmith and Fulham Council (202202336)
The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling which the Ombudsman has also considered as part of this investigation.
Hammersmith and Fulham Council (202221605)
The complaint is about the landlords handling of the: Leaseholder’s reports of a leak in the property. The associated complaint.
Haringey London Borough Council (202108819)
The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.
Hexagon Housing Association Limited (202100259)
The complaint is about the landlord's handling of the resident’s reports of anti-social behaviour.
Hexagon Housing Association Limited (202210306)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to her balcony. Complaint.
Home Group Limited (202227295)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Home Group Limited (202233674)
The complaint is about the: Landlord’s handling of the resident’s request for a parking space. Landlord’s handling of the repair to the communal ceiling outside the resident’s property. Landlord’s response to the resident’s concern regarding the standard of grounds maintenance and communal repairs. The Ombudsman has also considered the landlord’s …
Housing For Women (202225916)
The complaint is about the landlord’s handling of replacement flooring in the resident’s property following a flood. This Service has also investigated the landlord’s: Complaint handling. Record keeping.
Hyde Housing Association Limited (202127492)
The complaint is about. The residents request for compensation for damaged personal items. The landlords response to the residents reports of water ingress into his property. The landlords response to the residents concerns regarding staff conduct. This service has also considered the landlords complaint handling.
Islington Council (202210743)
The complaint is about the landlord’s handling of the resident’s rent account.
Lambeth Council (202009981)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the property and garden. The Ombudsman has also considered the landlord’s handling of the complaint.
Leeds City Council (202219878)
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property after void. Handling of the resident’s reports of repairs at the property. Complaint handling.
Lewisham Council (202008088)
The complaint is about the landlord’s handling of:
Lewisham Council (202217650)
The complaint is about the landlord’s handling: of repairs to the property roof. of the resident’s complaint. We have also investigated the landlord’s knowledge and information handling.
London Borough of Barking and Dagenham (202205116)
The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB) and noise nuisance. The landlord’s complaint handling has also been investigated.
London Borough of Ealing (202120786)
The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. The associated complaint. The Ombudsman has considered the landlord’s knowledge and information management.
London Borough of Enfield (202215268)
The complaint is about the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202312239)
The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling.
London Borough of Lewisham (202231881)
The complaint is about the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the landlord's complaint handling.
London Borough of Newham (202205387)
The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s reports of a leaking toilet at the property. Handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202201502)
The complaint is about the landlord’s handling of: A management transfer. The resident’s reports about her neighbour’s conduct. The resident’s complaint. This service has also investigated the landlord’s knowledge and information management.
Metropolitan Thames Valley Housing (MTV) (202228710)
The complaint is about the landlord's handling of: The renewal of the resident’s kitchen. The renewal of the resident’s bathroom and WC. The resident’s complaint. The Ombudsman has also considered the landlord’s record-keeping.
Mid Devon District Council (202215292)
The complaint is about: the landlord’s decision to issue the resident with a Notice to Quit. the landlord’s handling of the resident’s personal data. The Ombudsman has also considered the landlord’s complaint handling.
North Star Housing Group (202225344)
The landlord’s handling of a reported leak and damp and mould at the resident’s property.
Notting Hill Genesis (NHG) (202123372)
The complaint is about the landlord's handling of the resident's reports of an ongoing leak into her property. This service has also considered the landlord’s handling of the resident’s complaint in this investigation.
Notting Hill Genesis (NHG) (202225691)
The complaint is about;The landlord’s handling of the resident’s request to be rehoused.The landlord’s response to the resident’s request for compensation for personal damage to belongings following a roof leak.The landlord’s response to the resident’s request for compensation for personal damage to belongings caused by a moth infestation.The landlord’s handling …
Optivo (now Southern Housing) (202203710)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour, including the level of support provided by the landlord. The landlord’s handling of a subject access request submitted on the resident’s behalf. The landlord’s handling of safeguarding concerns it had about the resident’s child. The landlord’s …
Orbit Group Limited (202220757)
The complaint is about the landlord’s response to the resident’s: Request for information relating to her service charge for grounds maintenance. Request for evidence of actual expenditure relating to her service charge. Complaint.
Peabody Trust (202209178)
REPORT COMPLAINT 202209178 Peabody Trust 29 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202209277)
The complaint is about: The handling of the resident’s rent accounts. Bullying, discrimination, and harassment by its staff. Increase in the resident’s rent without prior warning. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202216824)
The complaint is about the landlord’s handling of: A neighbour dispute involving a bamboo intrusion, boundary fence responsibility, and a hedge. The associated complaint.
Portobello Housing Co-operative Limited (202117768)
The complaint is about: The resident’s reports of discrimination and harassment by the landlord for his health issues and disabilities. The landlord’s handling of outstanding repairs at the resident’s property and his resulting request to be rehoused. The landlord’s handling of the resident’s reports about the behaviour and communication of …
Royal Borough of Kensington and Chelsea (202219537)
The complaint is about the landlords handling of the repairs to the resident’s radiators.
Silva Homes Limited (202225552)
This complaint is about the landlord’s handling of damp and mould problems in the resident’s home.
Southampton City Council (202215946)
The complaint concerns the landlord’s: Response to the concern raised about the electrics at the property. Handling of the decant process and transfer request following a fire at the property.
South Derbyshire District Council (202226705)
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was first let. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of the complaint.
Southend-on-Sea City Council (202218411)
The resident’s complaint is about the landlord’s handling of the: property condition at the time of being let; rent charged.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)