Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202325476 Decision type Jurisdiction Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 07 May 2026 Background The resident started his tenancy in 2013. He complained to the landlord in […]
Decision Case ID 202411172 Decision type Investigation Landlord Be One Homes Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident lives in a one-bathroom property with her children. One […]
Decision Case ID 202344005 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 7 May 2026 Background The resident is unhappy the landlord failed to act […]
Decision Case ID 202344007 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 7 May 2026 Background The resident reported broken glass in a communal door […]
Decision Case ID 202533699 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The complaint relates to the landlord’s handling of the disposal […]
Decision Case ID 202501941 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 7 May 2026 Background The resident complained the landlord failed to […]
Decision Case ID 202534798 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident reported several concerns to the landlord about […]
Decision Case ID 202412317 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident reported cracking to the living room ceiling and said it […]
Decision Case ID 202403989 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident is unhappy with the landlord’s decision to seek payment […]
Decision Case ID 202400350 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident raised repairs for the water pressure at her property on […]
Decision Case ID 202504481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 7 May 2026 Background The resident lives in her property with her daughter, who has […]
Decision Case ID 202500987 Decision type Investigation Landlord Cornerstone Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background The resident contacted the landlord and said that a tree was […]
Final Decision Case ID – 202524424 CaseId : 202524424 Created and sent on : 06/05/2026 at 10:47 Created by : Azure-Jjordan@housing-ombudsman.org.uk Created using template Determination email to resident DER1 Emailed from address : casework@housing-ombudsman.org.uk Email […]
Decision Case ID 202410151 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 06 May 2026 Background The resident has a visual impairment which the landlord […]
Decision Case ID 202416258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background In June 2023 the resident reported damp and mould […]
Decision Case ID 202505319 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background The resident told his landlord about ongoing repair issues at his […]
Decision Case ID 202524733 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The resident complained to the landlord in 2023 about […]
Decision Case ID 202525933 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The tenancy started in 2008 and the kitchen was replaced in […]
Decision Case ID 202528118 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 5 May 2026 Background The resident’s complaint concerns the level of compensation offered by the landlord in […]
Decision Case ID 202405498 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The landlord’s contractor completed remedial work in the resident’s garden following […]
Decision Case ID 202412811 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 May 2026 Background The resident has held the tenancy of […]
Decision Case ID 202340234 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 1 May 2026 Background The resident reported the communal bin store lighting for […]
Decision Case ID 202415919 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident was unhappy with the landlord’s refusal to allow […]
Decision Case ID 202448140 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 1 May 2026 Background Following the completion of works to resolve damp and mould in the […]
The Decision Case ID 202532876 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident lives in a first-floor flat. His 2 front windows […]
Decision Case ID 202418656 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident’s tenancy started during October 2018. She began carrying out repairs […]
Decision Case ID 202501336 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is an end terrace house in a row […]
Decision Case ID 202311697 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident is disabled. In 2023, she raised several concerns […]
Decision Case ID 202526007 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a 3-bedroom semi-detached house. At the time of […]
Decision Case ID 202337325 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident moved into the new build property in November […]
Decision Case ID 202338562 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives with his child, both live with physical […]
Decision Case ID 202344571 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background The resident lives in a house with a garden. […]
Decision Case ID 202348372 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background The resident’s flat is within a block and he sublet it […]
Decision Case ID 202417696 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background The resident has a tenancy with the landlord. At […]
Decision Case ID 202424231 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about various maintenance issues in her home, […]
Decision Case ID 202453370 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about the number of issues she had to […]
There were failings in the landlord’s complaint handling that it did not acknowledge, apologise or offer redress for.
Decision Case ID 202429943 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident has experienced drainage blockage and […]
Decision Case ID 202431563 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported a draught coming […]
Decision Case ID 202514601 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident lives in a top floor […]
Decision Case ID 202420958 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident asked the landlord to review […]
Decision Case ID 202513892 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background The property is a maisonette within a block that receives a […]
Decision Case ID 202320809 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained to the landlord about overgrown weeds in […]
The landlord did not acknowledge its delayed response at stage 2 or offer any remedy.
Decision Case ID 202520372 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives at the property with her 2 […]
Decision Case ID 202453391 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident has repeatedly reported water […]
Decision Case ID 202541121 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background In February 2025, the resident […]
Decision Case ID 202345701 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident has experienced issues about grounds […]
Decision Case ID 202400266 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident lives with her partner in […]
Decision Case ID 202536205 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident was unhappy with how […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |