Two Rivers Housing (202328979)
The complaint is about the landlord’s handling of the resident’s reports of bed bugs. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Unity Housing Association Limited (202405302)
The complaint is about the landlord’s handling of the resident’s reports about: her request for adaptations to her property. repairs to her property, including external garden maintenance. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202418458)
The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.
Amplius Living (202305231)
The complaint is about the landlord’s handling of: A damp and mould inspection and responsive repairs. The associated complaint.
ForHousing Limited (202327303)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. We have also considered the landlord’s handling of the associated complaint.
Gateshead Metropolitan Borough Council (202417243)
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint.
London Borough of Hammersmith and Fulham (202319025)
The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the property’s bathroom. Request for bathroom adaptation works. Reports of multiple outstanding repairs to the property when the resident moved in.
London Borough of Lambeth (202441008)
This complaint is about how the landlord handled the resident’s reports of a leak from above into her property.
London Borough of Lewisham (202425782)
The complaint is about the landlord’s handling of: A roof leak, ceiling renewal, and asbestos management. The resident’s request for the landlord to compensate her for damaged belongings The resident’s request for the landlord to provide temporary accommodation during repair works. Damp and mould. We have also considered the landlord’s …
London & Quadrant Housing Trust (202234791)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports of concerns about a lack of kitchen storage space. associated complaint.
London & Quadrant Housing Trust (202445877)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also investigated the landlord’s complaint handling.
Moat Homes Limited (202422401)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Yorkshire Housing Limited (202343268)
The complaint is about the landlord’s handling of repairs to the front door and to address gaps around the bedroom window.
Amplius Living (202310014)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Reports of draughts entering the property through the front and rear doors and electrical consumer unit. The Ombudsman has also investigated the landlord’s complaints handling.
Golding Homes Limited (202418958)
The complaint is about the landlord’s handling of repairs at the property.
Haringey London Borough Council (202427921)
REPORT COMPLAINT 202427921 Haringey London Borough Council 9 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Camden Council (202421397)
The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202333300)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould.
London Borough of Hackney (202338344)
The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the property. The complaint. In its stage 1 acknowledgement the landlord informed the resident that it would usually take 10 days to respond. The landlord provided its stage 1 response 60 …
London & Quadrant Housing Trust (202405994)
The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Orbit Group Limited (202310281)
The complaint is about the landlord’s response to the resident’s reports that carpets and flooring were contaminated and the smelt of urine. The Ombudsman has also considered the associated complaint.
Regenda Limited (202421753)
The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns about the quality of works completed to the wet room.
Sanctuary Housing Association (202344890)
The complaint is about the landlord’s handling of the resident’s reports of: A leak in the property and the associated repairs needed including the flooring. Damp and mould. We have also considered the landlord’s complaint handling.
Birmingham City Council (202428461)
The complaint is about the landlord’s handling of anti social behaviour (ASB).
GreenSquareAccord Limited (202438382)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and associated repairs.
London Borough of Islington (202324831)
The complaint is about the landlord’s handling of the resident’s reports of pigeon guano on the communal area outside his back door. The Ombudsman has also investigated the landlord’s complaint handling.
Soha Housing Limited (202407710)
The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property.
Southern Housing (202332315)
The complaint is about the landlord’s handling of: A bathroom heating rail installation. The associated complaint.
Sovereign Network Group (202419762)
The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports. The resident’s complaint.
Trident Housing Association Limited (202347952)
The complaint is about the landlord’s handling of the resident’s:
Great Places Housing Association (202341917)
The complaint is about the landlord’s handling of the resident’s reports about: repairs to the bathroom. anti-social behaviour (ASB). the associated complaint.
Great Places Housing Group Limited (202427507)
The complaint is about the landlord’s handling of the resident’s: Request for window replacement. Associated complaint.
GreenSquareAccord Limited (202442055)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
LiveWest Homes Limited (202318249)
The complaint is about the landlord’s response to the resident’s reports of noise disturbance by its contractors.
London Borough of Hammersmith and Fulham (202429269)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
London Borough of Newham (202423147)
The complaint is about the landlord's handling of the resident's service charge queries. This includes queries relating to: CCTV and concierge services. Caretaking services. Repairs to guttering. Services provided by the housing liaison officers. The installation of a new door entry system. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202226971)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling.
Midland Heart Limited (202321623)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and harassment from his neighbour including: the level of information it gave about any known ASB when he viewed the property in late-2021. its handling of and communication about court proceedings for a breach of …
Royal Borough of Kensington and Chelsea (202319777)
The complaint is about the landlord’s response to the resident’s reports of issues with her heating and hot water. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202401759)
The complaint is about the landlord’s response to the resident’s: Reports of pest control issues in the property. Request to be transferred to another property on medical grounds. We have also considered the landlord’s: Record keeping. Complaint handling.
Vivid Housing Limited (202415481)
The complaint is about the landlord’s handling of the resident’s concerns about block paving works outside of the property.
Clarion Housing Association Limited (202431663)
This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of the associated complaint.
Birmingham City Council (202423479)
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202340358)
The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have also considered the landlord’s complaint handling.
London Borough of Ealing (202425738)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme and suitable alternative offers of accommodation. Reports of harassment and discrimination .
London & Quadrant Housing Trust (202440360)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for replacement windows in the property. The Ombudsman has investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202330750)
The complaint is about the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour (ASB). complaint handling.
The Riverside Group Limited (202331042)
The complaint is about the landlord’s response to the resident’s reports of a leak and related damage to his belongings. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202422363)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Amplius Living (202406123)
The complaint is about the landlord’s handling of the resident’s concerns about the loss of housing benefit increases.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)