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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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25 Jun 2025 Partial Maladministration Westminster Community Homes Limited (202416446) Case 202416446 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Reports of squatters in a nearby property. … 25 Jun 2025 Maladministration Your Housing Group Limited (202304570) Case 202304570 · Financial The complaint is about the landlord’s handling of the resident’s reports of: 24 Jun 2025 No Maladministration Clarion Housing Association Limited (202437909) Case 202437909 · Managing Relations The complaint is about the landlord’s: Handling of reports of a bed bug infestation. Complaint handling. 24 Jun 2025 Maladministration Cobalt Housing Limited (202113543) Case 202113543 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Request for information. The Ombudsman … 24 Jun 2025 Partial Maladministration Cotman Housing Association Limited (202405270) Case 202405270 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a … 24 Jun 2025 Maladministration Exeter City Council (202426715) Case 202426715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the … 24 Jun 2025 Maladministration Hexagon Housing Association Limited (202427054) Case 202427054 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 24 Jun 2025 Maladministration London Borough of Barnet (202437630) Case 202437630 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of leaks from the property above the resident’s. 24 Jun 2025 Maladministration London Borough of Islington (202330834) Case 202330834 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to a wall in the resident’s garden. 24 Jun 2025 No Maladministration London Borough of Wandsworth (202329149) Case 202329149 · Local Authority / ALMO or TMO This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level … 24 Jun 2025 Maladministration London Borough of Wandsworth (202419149) Case 202419149 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling. 24 Jun 2025 Reasonable Redress M&G UK Shared Ownership Limited (202333069) Case 202333069 · For profit The complaint is about the landlord’s handling of repairs to the district heating system. 24 Jun 2025 Maladministration MHS Homes Ltd (202233937) Case 202233937 · Voluntary The landlord’s handling of the resident’s reports of noise from her neighbour’s property. 24 Jun 2025 No Maladministration Notting Hill Genesis (202333114) Case 202333114 · Estate Management The complaint is about the landlords: Decision to withdraw the resident’s access to on-site parking. Response to the resident’s request … 24 Jun 2025 Reasonable Redress Paragon Asra Housing Limited (202300282) Case 202300282 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified … 24 Jun 2025 Partial Maladministration Places for People Group Limited (202400604) Case 202400604 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. Associated complaint. 24 Jun 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202331664) Case 202331664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. … 24 Jun 2025 Maladministration Sheffield City Council (202334281) Case 202334281 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about a lack of cleaning in the communal areas. 24 Jun 2025 Maladministration Soha Housing Limited (202334993) Case 202334993 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs and request for compensation … 24 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202310730) Case 202310730 · Estate Management The complaint is regarding the landlord’s handling of the resident’s concerns about: Increases in rent and service charges. Repairs to … 24 Jun 2025 Partial Maladministration The Riverside Group Limited (202324500) Case 202324500 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We have also considered the landlord’s complaint handling … 23 Jun 2025 Partial Maladministration Accent Housing Limited (202328246) Case 202328246 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property and … 23 Jun 2025 Maladministration Anchor Hanover Group (202315871) Case 202315871 · Old Property Condition categories The complaint is about the landlord’s response to reports of poor workmanship by its contractors. 23 Jun 2025 Maladministration Birmingham City Council (202221809) Case 202221809 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural work at the property. The Ombudsman has also considered the landlord’s: … 23 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202422421) Case 202422421 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for adaptions to the property, including concerns that the … 23 Jun 2025 Maladministration Golding Homes Limited (202334981) Case 202334981 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 23 Jun 2025 Maladministration Gravesham Borough Council (202322422) Case 202322422 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the … 23 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202315773) Case 202315773 · Managing Relations The complaint is about the level of compensation awarded by the landlord relating to its handling of a boiler leak. … 23 Jun 2025 Maladministration Haringey London Borough Council (202332464) Case 202332464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the … 23 Jun 2025 Outside Jurisdiction LiveWest Homes Limited (202334333) Case 202334333 · Estate Management The complaint is about: The landlord’s upkeep of a river wall and pathway. The landlord’s response to the resident’s request … 23 Jun 2025 Maladministration London Borough of Islington (202316635) Case 202316635 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s mutual exchange. 23 Jun 2025 Maladministration London Borough of Lambeth (202422146) Case 202422146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs in the resident’s kitchen following a leak from an upstairs flat. … 23 Jun 2025 Partial Maladministration Notting Hill Genesis (202336066) Case 202336066 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns regarding the delays in … 23 Jun 2025 Partial Maladministration Platform Housing Group Limited (202318118) Case 202318118 · Estate Management The complaint is about the landlord’s handling of the resident’s reports: His garden had been damaged. The hedges at the … 23 Jun 2025 Partial Maladministration Southern Housing (202329127) Case 202329127 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and outstanding repairs. Reports of pest infestation … 23 Jun 2025 Maladministration Southern Housing (202331211) Case 202331211 · Responsive repairs/activity The complaint concerns the landlord’s handling of repairs to the resident’s windows. 23 Jun 2025 Maladministration Southwark Council (202308022) Case 202308022 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of hot water loss. We have also considered the … 23 Jun 2025 Maladministration Southwark Council (202429480) Case 202429480 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Complaint 23 Jun 2025 No Maladministration Stockport Homes Limited (202326007) Case 202326007 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the condition of her garden. 23 Jun 2025 No Maladministration The Riverside Group Limited (202328178) Case 202328178 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend. 23 Jun 2025 Maladministration The Riverside Group Limited (202331736) Case 202331736 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint. 23 Jun 2025 Maladministration Thrive Homes Limited (202324757) Case 202324757 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The … 20 Jun 2025 Maladministration A2Dominion Housing Group Limited (202324568) Case 202324568 · Responsive repairs/activity The complaint is about the landlord’s handling of concerns about inadequate wall insulation. 20 Jun 2025 Partial Maladministration Birmingham City Council (202229682) Case 202229682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint. 20 Jun 2025 Maladministration Bristol City Council (202309059) Case 202309059 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about her driveway. The Ombudsman has also assessed the … 20 Jun 2025 Maladministration Citizen Housing Group Limited (202427458) Case 202427458 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damaged possessions. 20 Jun 2025 Maladministration Clarion Housing Association Limited (202306492) Case 202306492 · Managing Relations The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in … 20 Jun 2025 Partial Maladministration Gateway Housing Association Limited (202431390) Case 202431390 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to Reports of anti-social behaviour (ASB) from a neighbour. A boundary dispute between … 20 Jun 2025 Maladministration Haringey London Borough Council (202314857) Case 202314857 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp … 20 Jun 2025 Maladministration Karbon Homes Limited (202234018) Case 202234018 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the property being cold. complaint.