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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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7 Mar 2024 Maladministration Arun District Council (202301043) Case 202301043 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports regarding: Outstanding roof repairs. Damp and Mould. The associated … 7 Mar 2024 Partial Maladministration Citizen Housing (202227159) Case 202227159 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: anti-social behaviour (ASB) reports. heating and hot water repairs. rent … 7 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202301923) Case 202301923 · Managing Relations The complaint is about the landlord’s: Response to reports of damp and mould. Response to window repairs. Handling of the … 7 Mar 2024 Partial Maladministration East Devon District Council (202232330) Case 202232330 · Moving/Buying/Selling Home The resident’s complaint is about the landlords handling of the resident’s requests for: Rehousing. Adaptations following occupational therapist assessments. 7 Mar 2024 Partial Maladministration London Borough of Enfield (202210171) Case 202210171 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s handling of the resident’s reports of anti-social behavior and noise disturbance. Landlord’s response to … 7 Mar 2024 Maladministration Onward Homes Limited (202304956) Case 202304956 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Delay in the painting of the property. … 7 Mar 2024 Maladministration Spitalfields Housing Association Limited (202003302) Case 202003302 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding … 7 Mar 2024 Maladministration Stonewater Limited (202233065) Case 202233065 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to windows and doors at the property. 6 Mar 2024 Partial Maladministration London Borough of Ealing (202303968) Case 202303968 · Managing Relations The resident’s complaint is about: The landlord’s handling of a request to refurbish the resident’s bathroom. The landlord’s handling of … 6 Mar 2024 No Maladministration Longhurst Group Limited (202227002) Case 202227002 · Managing Relations The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s … 6 Mar 2024 Outside Jurisdiction Red Kite Community Housing Limited (202209900) Case 202209900 · Financial The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay … 6 Mar 2024 Partial Maladministration Sovereign Network Homes (202214159) Case 202214159 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour (ASB) within the block. Items being dumped in … 6 Mar 2024 Maladministration Together Housing Association Limited (202301176) Case 202301176 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 6 Mar 2024 Partial Maladministration Wandle Housing Association Limited (202217208) Case 202217208 · Managing Relations The complaint is about: The landlord's response to a request for windows to be replaced. The landlord's handling of a … 5 Mar 2024 Outside Jurisdiction Abri Group Limited (202230217) Case 202230217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 5 Mar 2024 Partial Maladministration Lewisham Council (202204031) Case 202204031 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of threatening behaviour, harassment, and anti-social behaviour (ASB). Request … 5 Mar 2024 Partial Maladministration Sanctuary Housing Association (202209027) Case 202209027 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the … 5 Mar 2024 Maladministration Swindon Borough Council (202109363) Case 202109363 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman has also investigated the … 4 Mar 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (201907087) Case 201907087 · Managing Relations The complaint is about the landlord’s handling of redecoration works at the property. The Ombudsman has also considered the landlord’s … 4 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216346) Case 202216346 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal damage at the resident’s property including her ceiling and … 4 Mar 2024 Partial Maladministration Nottingham City Homes Limited (202121932) Case 202121932 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to allocate a single point of contact to the resident (SPOC). Investigation in … 1 Mar 2024 Maladministration Lambeth Council (202222138) Case 202222138 · Estate Management The landlord’s handling of the communal walls and ceiling following leaks, and of the presence of asbestos in the walls. … 1 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202224560) Case 202224560 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns around changes to the parking system. The landlord’s complaint … 1 Mar 2024 Outside Jurisdiction Peabody Trust (202220619) Case 202220619 · Health and Safety (inc. building safety) The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint. 1 Mar 2024 Reasonable Redress Peabody Trust (202226388) Case 202226388 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling. 1 Mar 2024 Maladministration Sovereign Network Homes (202121137) Case 202121137 · Financial The complaint is about the provision of estate services paid for by the resident through his service charge to the … 1 Mar 2024 Maladministration Thirteen Housing Group Limited (202207896) Case 202207896 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs. Response to reports of damp. Level of communication with the resident. 29 Feb 2024 Partial Maladministration Accent Housing Limited (202116235) Case 202116235 · Financial The complaint is about; The landlord's response to the resident's reports of having no heating and hot water. The landlord's … 29 Feb 2024 Maladministration Bournemouth, Christchurch and Poole Council (202312568) Case 202312568 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about an electrical fault in his property. This Service … 29 Feb 2024 No Maladministration Brighter Places (202234271) Case 202234271 · Old Property Condition migrated-2025 This complaint is about the level of compensation offered to the resident by the landlord during major repair works. 29 Feb 2024 Partial Maladministration Bristol City Council (202210537) Case 202210537 · Estate Management The complaint is about: the landlord’s response to the leaseholder’s concerns about parking restrictions in the designated car park. the … 29 Feb 2024 No Maladministration Bromsgrove District Housing Trust Limited (202215495) Case 202215495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports … 29 Feb 2024 Maladministration Chisel Limited (202217838) Case 202217838 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for repairs or replacement of the bathroom and repairs … 29 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202210131) Case 202210131 · Financial The resident complained about the landlord’s handling of: her reports that it had not provided a FENSA certificate. the administration … 29 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202219576) Case 202219576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). A pest infestation. The Ombudsman … 29 Feb 2024 Maladministration Folkestone & Hythe District Council (202127200) Case 202127200 · Estate Management The complaint is about the landlord’s handling of the resident’s request for fencing at the rear boundary of the property. 29 Feb 2024 Maladministration ForHousing Limited (202220869) Case 202220869 · Managing Relations The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling … 29 Feb 2024 Partial Maladministration Golding Homes Limited (202219616) Case 202219616 · Managing Relations REPORT COMPLAINT 202219616 Golding Homes Limited 29 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Feb 2024 Partial Maladministration Grand Union Housing Group Limited (202205396) Case 202205396 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports about: Leaks to gutters that led to a … 29 Feb 2024 Maladministration Great Places Housing Association (202123304) Case 202123304 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s … 29 Feb 2024 Maladministration GreenSquareAccord Limited (202302023) Case 202302023 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns that fencing has been installed over the boundary line … 29 Feb 2024 Maladministration Hammersmith and Fulham Council (202202336) Case 202202336 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling which the Ombudsman … 29 Feb 2024 Maladministration Hammersmith and Fulham Council (202221605) Case 202221605 · Managing Relations The complaint is about the landlords handling of the: Leaseholder’s reports of a leak in the property. The associated complaint. 29 Feb 2024 No Maladministration Haringey London Borough Council (202108819) Case 202108819 · Financial The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to … 29 Feb 2024 Maladministration Hexagon Housing Association Limited (202100259) Case 202100259 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of anti-social behaviour. 29 Feb 2024 Maladministration Hexagon Housing Association Limited (202210306) Case 202210306 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to her balcony. Complaint. 29 Feb 2024 Maladministration Home Group Limited (202227295) Case 202227295 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 29 Feb 2024 Partial Maladministration Home Group Limited (202233674) Case 202233674 · Estate Management The complaint is about the: Landlord’s handling of the resident’s request for a parking space. Landlord’s handling of the repair … 29 Feb 2024 Maladministration Housing For Women (202225916) Case 202225916 · Managing Relations The complaint is about the landlord’s handling of replacement flooring in the resident’s property following a flood. This Service has … 29 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202127492) Case 202127492 · Financial The complaint is about. The residents request for compensation for damaged personal items. The landlords response to the residents reports …