Shepherds Bush Housing Association Limited (202218434)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202110802)
The complaint is about: The landlord’s response to the resident’s reports of a leak and request for compensation. The landlord’s handling of the resident’s report of no heating or hot water. The landlord’s response to the resident’s reports of unlawful occupation and noise nuisance from a neighbouring flat. The landlord’s …
The Riverside Group Limited (202306137)
The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level shower and wet room.
Vivid Housing Limited (202307445)
The complaint is about the landlord’s handling of the resident’s report of ongoing noise. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202306541)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Barnet (202127278)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint.
London Borough of Ealing (202314273)
The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202203000)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Reports of antisocial behaviour (ASB). Concerns about fire safety within the building. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202226519)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated complaint.
Notting Hill Genesis (NHG) (202102235)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be rehoused. The landlord’s complaint handling. The Ombudsman has also assessed the landlord’s record keeping.
Peabody Trust (202234093)
The complaint is about: The landlord’s handling of the resident’s request for a higher banding for medical reasons. The landlord’s complaint handling. This Service has also considered the landlord’s record keeping.
Stonewater Limited (202303389)
REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Thirteen Housing Group Limited (202224339)
The resident’s complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
Waltham Forest Council (202226828)
The complaint is about the landlord’s handling of the resident’s: Reports of flooding in the basement and the associated damp and mould. Reports of repairs to the kitchen. Associated complaint.
Camden Council (202003074)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s response to the resident’s complaint.
City of Lincoln Council (202229509)
This complaint is about the landlord’s handling of the resident’s: Reports about outstanding repairs in her property. Reports about damp and mould in her property. The associated complaint.
Clarion Housing Association Limited (202302137)
The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling.
Haringey London Borough Council (202225807)
The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint.
Homes Plus Limited (202309279)
The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against him.
Islington Council (202308362)
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould. The complaint.
Leeds City Council (202320179)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs.
Lincoln City Council (202302041)
The complaint is about the landlord’s: Handling of repairs to the property, including to address damp and mould. Handling of the associated complaint.
LiveWest Homes Limited (202231126)
The complaint is about the landlord’s response to the resident’s request for a request for a bathroom upgrade.
London & Quadrant Housing Trust (L&Q) (202219252)
The complaint is about the landlord’s handling of the resident's concerns of repairs required to the front and rear doors of the property, following break-ins. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202309955)
The complaint is about the landlord’s handling of the resident’s: Request for an EWS1 form. Request for it to buy back his property. Reports regarding the level of natural light in his property. Concerns about scaffolding. Reports of outstanding communal repairs. Concerns about a change to its pet policy. Concerns …
Notting Hill Genesis (NHG) (202305135)
The complaint is about the landlord’s handling of the remedial works to the property following a flood.
Sanctuary Housing Association (202301864)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the property. Associated formal complaint.
Settle Group (202215101)
The complaint is about the landlord’s handling of: reports of staff conduct/racial discrimination; the resident’s complaint.
Stonewater Limited (202221127)
The complaint is about the landlord's handling of the resident’s reports of unsatisfactory ground maintenance.
Yorkshire Housing Limited (202208452)
The complaint is about the landlord's response to the resident’s concerns regarding the patio door.
Clarion Housing Association Limited (202200379)
The complaint is about the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. Complaint handling.
Clarion Housing Association Limited (202203294)
The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's installation of CCTV cameras. the resident’s management transfer application. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202303218)
The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barnet (202228491)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours.
London & Quadrant Housing Trust (L&Q) (202222555)
The complaint is about the landlord's handling of reports of repairs issues, and damp and mould. The Ombudsman has also considered the landlord’s: Complaints handling. Record keeping.
Tower Hamlets Homes (202227785)
REPORT COMPLAINT 202227785 Tower Hamlets Homes 13 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Waltham Forest Council (202300868)
This complaint is about the landlord's response to reports of a leak, damp and mould, and a crumbling ceiling within the property.
Arawak Walton Housing Association Limited (202221248)
The complaint is about the landlord’s response to reports of ongoing damp and mould.
Castles & Coasts Housing Association Limited (202221875)
The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Islington Council (202206511)
The complaint is about: The landlord’s communication with the resident following a fire at her property. The landlord’s disposal of the resident’s personal items following the fire at her property. The landlord’s handling of the resident’s concerns about the conduct of its removal contractor. The landlord’s complaint handling has also …
Kingston upon Thames Council (202230294)
The complaint is about the landlord’s handling of: The resident’s report of repairs to the kitchen and bathroom. The resident’s report of the contractor’s conduct. Reports of the resident’s behaviour. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202215296)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202215542)
The complaint is about the landlord’s: handling of reports of defects to windows. complaint handling.
Metropolitan Thames Valley Housing (MTV) (202230563)
The landlord’s handling of reports of lift outages. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.
Richmond Housing Partnership Limited (202302569)
The complaint is about the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and the length of time it had been non-functioning. The communal lighting repair. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202234046)
The resident’s complaint is about the landlord’s: Identification of a leak in her bathroom. Handling of her request for a bath to be installed. Response to a loss of heating in her living room. Contractor’s conduct towards her.
Ashton Pioneer Homes Limited (202229724)
The complaint is about: The landlords handling of the resident’s concerns regarding staff conduct. The landlord’s complaint handling.
Birmingham City Council (202219688)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint.
Clarion Housing Association Limited (202204243)
The complaint is about the landlord’s handling of: Reports of a leak and damp and mould in the resident’s bathroom. Concerns from the resident about antisocial behaviour (ASB) from a neighbour. The associated complaint handling.
One Housing Group Limited (202227379)
The complaint is about the landlord's response to the resident's concerns about service charges.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)