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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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10 Jan 2023 Maladministration Tower Hamlets Homes (202121056) Case 202121056 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of heating and hot water issues in the property. … 9 Jan 2023 Reasonable Redress A2Dominion Housing Group Limited (202126368) Case 202126368 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s rehousing request. 9 Jan 2023 Maladministration Sanctuary Housing Association (202200139) Case 202200139 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for replacement of the windows and external doors at … 6 Jan 2023 Maladministration Clarion Housing Association Limited (202111768) Case 202111768 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: a. the resident’s request for an inspection of her heating system; b. … 6 Jan 2023 Partial Maladministration Dudley Metropolitan Borough Council (202125324) Case 202125324 · Financial The complaint is about the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint. 6 Jan 2023 Maladministration Orbit Group Limited (202109503) Case 202109503 · Managing Relations REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 5 Jan 2023 Reasonable Redress Brighton and Hove City Council (202209776) Case 202209776 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports regarding his neighbour attracting birds to their balcony. 5 Jan 2023 Partial Maladministration Islington Council (202200164) Case 202200164 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the guttering at the property; and The complaint. 5 Jan 2023 Partial Maladministration Notting Hill Genesis (NHG) (202122026) Case 202122026 · Managing Relations The complaint is regarding how the landlord handled the resident’s reports of a leak into his property. This Service has … 4 Jan 2023 Reasonable Redress Jigsaw Homes Tameside (202212415) Case 202212415 · Estate Management The complaint is about the landlord’s response to the resident’s reports regarding damage to his garden furniture. 4 Jan 2023 Partial Maladministration Paragon Asra Housing Limited (202121133) Case 202121133 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident's reports of repairs to the kitchen and windows in her … 3 Jan 2023 No Maladministration A2Dominion Housing Group Limited (202127225) Case 202127225 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for medical priority. 3 Jan 2023 No Maladministration bpha Limited (202207132) Case 202207132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property. 3 Jan 2023 Partial Maladministration City of York Council (202204432) Case 202204432 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about her neighbour and their dog’s behaviour; complaints handling. 3 Jan 2023 Partial Maladministration North West Leicestershire District Council (202119883) Case 202119883 · Financial The complaint concerns: The landlord’s response to concerns from the resident about the cause of fire in the property. The … 3 Jan 2023 Maladministration The Riverside Group Limited (202207613) Case 202207613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be … 3 Jan 2023 No Maladministration Trafford Housing Trust Limited (202113590) Case 202113590 · Financial The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to …