Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2025 ×

Showing 5,432 of 16,595 decisions

Decisions

Most recent first
30 Jun 2025 Partial Maladministration One Housing Group Limited (202318113) Case 202318113 · Financial The complaint is about the landlord’s handling of: Communication with the resident. The resident’s reports of concerns about fire safety. … 30 Jun 2025 Partial Maladministration Ongo Homes Limited (202325287) Case 202325287 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a toilet blockage in the property and their … 30 Jun 2025 Partial Maladministration Orbit Group Limited (202233468) Case 202233468 · Managing Relations The complaint is about the landlord's handling of repairs to the air source heat pump system. The Ombudsman has also … 30 Jun 2025 Partial Maladministration Origin Housing Limited (202333666) Case 202333666 · Responsive repairs/activity REPORT COMPLAINT 202333666 Origin Housing Limited 27 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Jun 2025 Maladministration Paragon Asra Housing Limited (202326748) Case 202326748 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 30 Jun 2025 Partial Maladministration Peabody Trust (202411494) Case 202411494 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports that the wet room floor was uneven, and water … 30 Jun 2025 Partial Maladministration Peabody Trust (202416614) Case 202416614 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about asbestos and subsequent remedial works. We have also … 30 Jun 2025 Partial Maladministration Peabody Trust (202426108) Case 202426108 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The resident’s reports of … 30 Jun 2025 Maladministration Platform Housing Group Limited (202303557) Case 202303557 · Managing Relations The resident’s complaint is about the landlord's handling of: Reports of no hot water. Leaks. Damp and mould. This service … 30 Jun 2025 Maladministration Redditch Borough Council (202417927) Case 202417927 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation … 30 Jun 2025 Outside Jurisdiction Southern Housing (202101782) Case 202101782 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports of issues with the hot water system. Request for … 30 Jun 2025 Maladministration Southern Housing (202423456) Case 202423456 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damp and mould. The Ombudsman will also consider … 30 Jun 2025 Partial Maladministration Sovereign Network Group (202307583) Case 202307583 · Estate Management The resident’s complaint is about the landlord's handling of her concerns about: The condition of the property and repairs needed, … 30 Jun 2025 Partial Maladministration Stonewater Limited (202435196) Case 202435196 · Financial The complaint is about the landlord’s handling of: Repairs to a blocked toilet and drain. Concerns about damage to the … 30 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202327344) Case 202327344 · Financial The complaint is about the landlord’s response to the resident’s query regarding: The obligation to pay service charges, which include … 30 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202419280) Case 202419280 · Managing Relations The complaint is about the landlord’s handling of the resident’s: complaint from June 2023 about noise disturbance because of improvement … 30 Jun 2025 No Maladministration Together Housing Association Limited (202218487) Case 202218487 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports … 30 Jun 2025 Maladministration West Kent Housing Association (202419718) Case 202419718 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a mutual exchange. Pest issues (infestation of rats and mice). … 27 Jun 2025 Partial Maladministration Bolton at Home Limited (202426183) Case 202426183 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports about damp and mould, including repairs to the gutters. … 27 Jun 2025 Maladministration Clarion Housing Association Limited (202422759) Case 202422759 · Responsive repairs/activity The complaint is about the landlord’s response to a damp and mould problem and related repairs. 27 Jun 2025 Maladministration Clarion Housing Association Limited (202432103) Case 202432103 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 27 Jun 2025 Maladministration ForHousing Limited (202425263) Case 202425263 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs relating to damp and mould. 27 Jun 2025 Maladministration Golding Homes Limited (202430186) Case 202430186 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint and her … 27 Jun 2025 Mediation Haringey London Borough Council (202317845) Case 202317845 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. … 27 Jun 2025 No Maladministration Home Group Limited (202433525) Case 202433525 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Requests for a management transfer … 27 Jun 2025 Maladministration London Borough of Barnet (202428033) Case 202428033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated … 27 Jun 2025 Maladministration London Borough of Hackney (202426908) Case 202426908 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould and leaks in the property. 27 Jun 2025 Maladministration London Borough of Havering Council (202320506) Case 202320506 · Local Authority / ALMO or TMO The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the … 27 Jun 2025 Maladministration London Borough of Lambeth (202428007) Case 202428007 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp and mould. Complaint. 27 Jun 2025 Partial Maladministration London Borough of Wandsworth (202315207) Case 202315207 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and the associated repairs. Response … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202302084) Case 202302084 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns relating to the cooker socket. Reports of an uneven … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202304370) Case 202304370 · Financial The complaint is about the landlord’s: Response to the resident’s: Concerns about roof repairs and damage to flooring. Request for … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202313660) Case 202313660 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that they were not receiving services they had paid … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202331601) Case 202331601 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs following … 27 Jun 2025 Maladministration London & Quadrant Housing Trust (202337516) Case 202337516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s complaint. 27 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202302071) Case 202302071 · Managing Relations The complaint is about the landlords handling of: Boiler repairs. The associated complaint. 27 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202320804) Case 202320804 · Financial The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the … 27 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202423497) Case 202423497 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Cold temperatures in the property. A leak from … 27 Jun 2025 Maladministration Notting Hill Genesis (202317422) Case 202317422 · Financial The complaint is about the landlord’s handling of: The resident’s service charge account. The associated complaint. 27 Jun 2025 Reasonable Redress Peabody Trust (202429059) Case 202429059 · Managing Relations The complaint is about the landlord’s handling of: The resident’s stay in temporary accommodation. The resident’s complaint. 27 Jun 2025 Maladministration Plus Dane Housing Limited (202346784) Case 202346784 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of smell in the property. 27 Jun 2025 Partial Maladministration Southern Housing (202232562) Case 202232562 · Managing Relations The complaint is about the landlords handling of: Works agreed in September 2021. The resident’s report of a leak. The … 27 Jun 2025 Partial Maladministration Southern Housing (202312644) Case 202312644 · Financial The complaint is about the landlord’s handling of: The resident’s complaint about the level and reasonableness of a service charge … 27 Jun 2025 Partial Maladministration Southern Housing (202314409) Case 202314409 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about a boiler repair. Delays starting a gate adaptation. … 27 Jun 2025 Maladministration The Guinness Partnership Limited (202435422) Case 202435422 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint. 27 Jun 2025 Partial Maladministration The Riverside Group Limited (202308420) Case 202308420 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint … 27 Jun 2025 Maladministration Torus62 Limited (202402467) Case 202402467 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp, and repairs. The landlord’s handling of the … 27 Jun 2025 No Maladministration Walsall Housing Group Limited (202427673) Case 202427673 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The … 27 Jun 2025 Reasonable Redress Warrington Housing Association Limited (202419571) Case 202419571 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). 27 Jun 2025 Reasonable Redress Your Housing Group Limited (202419290) Case 202419290 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a …