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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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20 Mar 2024 Maladministration One Housing Group Limited (202219629) Case 202219629 · Information and data management The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been … 20 Mar 2024 Partial Maladministration Peabody Trust (202321300) Case 202321300 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB). The landlord’s allocation of … 20 Mar 2024 Maladministration Reliance Social Housing C.I.C (202204234) Case 202204234 · Managing Relations This complaint is about the landlord’s responses to concerns raised about: The resident being asked to sign his occupancy agreement … 20 Mar 2024 Maladministration Reliance Social Housing C.I.C (202211732) Case 202211732 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the suitability of the property given his disabilities. … 20 Mar 2024 Maladministration Saxon Weald (202224256) Case 202224256 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated survey. The Ombudsman … 20 Mar 2024 Maladministration Southern Housing Group Limited (202302042) Case 202302042 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint. 20 Mar 2024 Maladministration Sovereign Network Homes (202228372) Case 202228372 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould. Complaint handling. 20 Mar 2024 Partial Maladministration Together Housing Association Limited (202226532) Case 202226532 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The resident’s complaint. 19 Mar 2024 Maladministration Accent Housing Limited (202230744) Case 202230744 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of window repairs. Associated complaint. 19 Mar 2024 Partial Maladministration Bromford Housing Group Limited (202216722) Case 202216722 · Information and data management The complaint is about the landlord’s handling of: Repairs to the resident’s over bath shower screen. The formal complaint, including … 19 Mar 2024 Maladministration Clarion Housing Association Limited (202231277) Case 202231277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. … 19 Mar 2024 Reasonable Redress Islington Council (202234306) Case 202234306 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Mar 2024 Partial Maladministration Leeds City Council (202110014) Case 202110014 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint. 19 Mar 2024 Partial Maladministration London Borough of Croydon (202232329) Case 202232329 · Managing Relations The complaint is about the landlord’s: handling of outstanding repairs at the resident’s home, including leaks, damp, and mould. handling … 19 Mar 2024 Outside Jurisdiction Town and Country Housing (202317167) Case 202317167 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the boiler. 19 Mar 2024 Partial Maladministration Victory Housing Trust (202228934) Case 202228934 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of repairs to address drainage concerns in the property. … 18 Mar 2024 No Maladministration Ashford Borough Council (202232468) Case 202232468 · Moving/Buying/Selling Home The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness … 18 Mar 2024 Reasonable Redress Aster Group Limited (202209256) Case 202209256 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property. 18 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202200595) Case 202200595 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak. The landlord’s handling of the resident’s … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202215143) Case 202215143 · Financial The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202313883) Case 202313883 · Managing Relations The complaint is about the landlord’s handling of roof repairs, condensation and cold. 18 Mar 2024 No Maladministration Housing Solutions (202210859) Case 202210859 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's reports of noise nuisance from a neighbour. 18 Mar 2024 Maladministration LiveWest Homes Limited (202216849) Case 202216849 · Managing Relations The complaint is about the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s … 18 Mar 2024 Partial Maladministration London Borough of Redbridge (202234400) Case 202234400 · Information and data management The complaint is about the landlord’s handling of and response to: requests for a housing transfer. a planned kitchen refurbishment. … 18 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202229395) Case 202229395 · Managing Relations The resident’s complaint is about the landlord’s handling of: A repair to her kitchen tap. An altercation between her and … 18 Mar 2024 Maladministration Luton Borough Council (202210084) Case 202210084 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. … 18 Mar 2024 Maladministration MHS Homes Ltd (202305464) Case 202305464 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of her electric tripping. 18 Mar 2024 Maladministration Peabody Trust (202223934) Case 202223934 · Managing Relations The complaint is regarding the landlord’s handling of: the resident’s decant into temporary accommodation. outstanding repairs including leaks, damp, and … 18 Mar 2024 Partial Maladministration Richmond Housing Partnership Limited (202304184) Case 202304184 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Overgrown trees affecting the property. … 18 Mar 2024 Maladministration Shepherds Bush Housing Association Limited (202218434) Case 202218434 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated … 18 Mar 2024 Maladministration Southwark Council (202110802) Case 202110802 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of a leak and request for compensation. The landlord’s … 18 Mar 2024 No Maladministration The Riverside Group Limited (202306137) Case 202306137 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level … 18 Mar 2024 Maladministration Vivid Housing Limited (202307445) Case 202307445 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of ongoing noise. The Ombudsman has also considered the … 15 Mar 2024 Maladministration Hyde Housing Association Limited (202306541) Case 202306541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 15 Mar 2024 Maladministration London Borough of Barnet (202127278) Case 202127278 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint. 15 Mar 2024 Maladministration London Borough of Ealing (202314273) Case 202314273 · Information and data management The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s … 15 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203000) Case 202203000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Reports of antisocial behaviour (ASB). Concerns about … 15 Mar 2024 Maladministration Longhurst Group Limited (202226519) Case 202226519 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated … 15 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202102235) Case 202102235 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 15 Mar 2024 Partial Maladministration Peabody Trust (202234093) Case 202234093 · Information and data management The complaint is about: The landlord’s handling of the resident’s request for a higher banding for medical reasons. The landlord’s … 15 Mar 2024 Reasonable Redress Stonewater Limited (202303389) Case 202303389 · Managing Relations REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Mar 2024 Partial Maladministration Thirteen Housing Group Limited (202224339) Case 202224339 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 15 Mar 2024 Maladministration Waltham Forest Council (202226828) Case 202226828 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of flooding in the basement and the associated damp … 14 Mar 2024 Maladministration Camden Council (202003074) Case 202003074 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s … 14 Mar 2024 Partial Maladministration City of Lincoln Council (202229509) Case 202229509 · Old Complaints Handling categories This complaint is about the landlord’s handling of the resident’s: Reports about outstanding repairs in her property. Reports about damp … 14 Mar 2024 Maladministration Clarion Housing Association Limited (202302137) Case 202302137 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling. 14 Mar 2024 Maladministration Haringey London Borough Council (202225807) Case 202225807 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint. 14 Mar 2024 No Maladministration Homes Plus Limited (202309279) Case 202309279 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against … 14 Mar 2024 Maladministration Islington Council (202308362) Case 202308362 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould. The complaint. 14 Mar 2024 Outside Jurisdiction Leeds City Council (202320179) Case 202320179 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start …