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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

Most recent first
18 Jan 2023 No Maladministration Haringey London Borough Council (202127394) Case 202127394 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father. 18 Jan 2023 Maladministration Harlow District Council (202209969) Case 202209969 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that his toilet was not flushing. The associated complaint. 18 Jan 2023 No Maladministration Metropolitan Thames Valley Housing (MTV) (202117995) Case 202117995 · Financial The resident has complained about: The landlord’s response to queries regarding the level and administration of the service charges. The … 18 Jan 2023 Maladministration Peabody Trust (202208073) Case 202208073 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for access to scaffolding to be relocated. Handling of … 17 Jan 2023 Maladministration Camden Council (202112376) Case 202112376 · Managing Relations REPORT COMPLAINT 202112376 Camden Council 17 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 17 Jan 2023 Partial Maladministration Central and Cecil Housing Trust (202121654) Case 202121654 · Managing Relations The complaint is about the landlord’s: Response to concerns raised by the resident about repairs to the bathroom in 2018. … 17 Jan 2023 Reasonable Redress Guinness Housing Association Limited (202206324) Case 202206324 · Old Property Condition migrated-2025 The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at … 17 Jan 2023 Maladministration Haringey London Borough Council (202205995) Case 202205995 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property. 17 Jan 2023 No Maladministration Paragon Asra Housing Limited (202204396) Case 202204396 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for rehousing. 17 Jan 2023 Partial Maladministration Platform Housing Group Limited (202114713) Case 202114713 · Managing Relations The complaint is about the landlord’s: handling of the kitchen replacement. handling of repairs to the toilet flush. response to … 17 Jan 2023 Maladministration Riverside Housing Co-operative (Redditch) Limited (202204443) Case 202204443 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling. 17 Jan 2023 Partial Maladministration Sanctuary Housing Association (202209120) Case 202209120 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding her: toilet (including the quality of repair works, … 17 Jan 2023 Maladministration Sandwell Metropolitan Borough Council (202204475) Case 202204475 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring. 17 Jan 2023 Reasonable Redress Tower Hamlets Homes (202213177) Case 202213177 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of a gas safety check at the resident's property and errors in its … 17 Jan 2023 No Maladministration Wakefield And District Housing Limited (202118426) Case 202118426 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for a sink to be installed in the downstairs … 16 Jan 2023 Reasonable Redress Hammersmith and Fulham Council (202113566) Case 202113566 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding her sink. 16 Jan 2023 Maladministration Hammersmith and Fulham Council (202206648) Case 202206648 · Managing Relations The complaint is about the landlord’s handling of the resident’s:: Report of a kitchen window leak. Report of a kitchen … 16 Jan 2023 Maladministration London & Quadrant Housing Trust (202120419) Case 202120419 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of contractors entering the resident’s premises without permission. 16 Jan 2023 Partial Maladministration London & Quadrant Housing Trust (202204225) Case 202204225 · Managing Relations The complaint is about: the landlord’s handling of the resident’s request for large print communications from its contractors; the landlord’s … 16 Jan 2023 Partial Maladministration Origin Housing Limited (202205416) Case 202205416 · Managing Relations The complaint is about: How the landlord handled the resident’s management transfer, specifically the reciprocal transfer through the local authority. … 16 Jan 2023 Reasonable Redress Sanctuary Housing Association (202207322) Case 202207322 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of bedbugs in his home. The landlord’s handling of … 16 Jan 2023 Maladministration The Riverside Group Limited (202210893) Case 202210893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property. 14 Jan 2023 Maladministration Walsall Housing Group Limited (202203203) Case 202203203 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated … 14 Jan 2023 Reasonable Redress Waltham Forest Council (202210177) Case 202210177 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system. 13 Jan 2023 Maladministration GreenSquareAccord Limited (202208247) Case 202208247 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to … 13 Jan 2023 No Maladministration Network Homes Limited (202114258) Case 202114258 · Financial The complaint is about: 13 Jan 2023 Partial Maladministration Sanctuary Housing Association (202207445) Case 202207445 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 13 Jan 2023 Maladministration The Guinness Partnership Limited (202202262) Case 202202262 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the … 12 Jan 2023 Maladministration Anchor Hanover Group (202118688) Case 202118688 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom and the level of compensation offered. 12 Jan 2023 Reasonable Redress Citizen Housing (202201031) Case 202201031 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding the conduct of its staff. 12 Jan 2023 Outside Jurisdiction Citizen Housing (202202753) Case 202202753 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused. 12 Jan 2023 Maladministration Clarion Housing Association Limited (202016525) Case 202016525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damp and mould at her property. 12 Jan 2023 Maladministration Hammersmith and Fulham Council (202206018) Case 202206018 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of damp and mould in the property. The associated formal … 12 Jan 2023 Maladministration Leeds City Council (202205740) Case 202205740 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a back-garden fence to be erected. The landlord’s … 12 Jan 2023 Maladministration Notting Hill Genesis (202117594) Case 202117594 · Managing Relations The complaint is about: The level of redress offered by the landlord for its acknowledged failures in its response to … 12 Jan 2023 Maladministration Plexus UK (First Project) Limited (202208101) Case 202208101 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water systems and the level … 12 Jan 2023 Partial Maladministration Southern Housing Group Limited (202204844) Case 202204844 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of fly tipping and rubbish being dumped at the rear … 12 Jan 2023 Maladministration Southern Housing Group Limited (202206100) Case 202206100 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. … 12 Jan 2023 Partial Maladministration Sovereign Housing Association Limited (202207363) Case 202207363 · Information and data management The complaint is about the landlord’s handling of: Toilet repairs and the bathroom adaptation. The resident’s reports of issues with … 12 Jan 2023 Maladministration Tower Hamlets Homes (202209156) Case 202209156 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the kitchen patio doors. The landlord’s handling of repairs to … 11 Jan 2023 Maladministration A2Dominion Housing Group Limited (202121643) Case 202121643 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. … 11 Jan 2023 Partial Maladministration Hammersmith and Fulham Council (202101425) Case 202101425 · ASB/Abuse/Nuisance The complaint concerns the landlord’s response to: ASB reports and the request for hotel costs. Concerns regarding the level of … 11 Jan 2023 Partial Maladministration London Borough of Ealing (202004589) Case 202004589 · Financial REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 11 Jan 2023 No Maladministration Notting Hill Genesis (NHG) (202114679) Case 202114679 · Estate Management The resident has complained about: the length of time scaffolding was in place at her property; the landlord’s communication with … 11 Jan 2023 Maladministration Optivo (202113230) Case 202113230 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a roof leak. The landlord’s complaint handling. 10 Jan 2023 Maladministration A2Dominion Housing Options Limited (202205233) Case 202205233 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about his heating and hot water system. 10 Jan 2023 Maladministration Haringey London Borough Council (202202708) Case 202202708 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal … 10 Jan 2023 Maladministration Haringey London Borough Council (202210235) Case 202210235 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence. 10 Jan 2023 Partial Maladministration London & Quadrant Housing Trust (202108899) Case 202108899 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: the immersion heater and loss of hot water. … 10 Jan 2023 Reasonable Redress Orbit Group Limited (202211662) Case 202211662 · Estate Management The complaint is about the landlord’s response to the resident’s reports of broken fence posts.